Decision search
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South Downs National Park Authority (24 015 770)
Statement Closed after initial enquiries Planning applications 27-Jan-2025
Summary: We will not investigate this complaint about how the Authority dealt with the complainant’s planning applications. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Cheshire East Council (24 015 774)
Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate this complaint about the imposition of a Community Infrastructure Levy as there is a right of appeal to a Planning Inspector and the Valuation Office Agency.
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London Borough of Haringey (24 015 551)
Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate Ms X’s complaint about the conduct of a Council officer, or about delays in the Council’s complaints process. The Council said it reminded staff about appropriate language and apologised for the delays. An investigation is unlikely to achieve any other outcome.
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Stockport Metropolitan Borough Council (24 015 603)
Statement Closed after initial enquiries Child protection 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s children. The matter has been considered in court, so we have no power to investigate it as well. It is open to Mr X to refer the matter back to the courts for compensation.
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West Sussex County Council (23 010 868)
Statement Upheld Assessment and care plan 27-Jan-2025
Summary: We upheld a complaint the Council gave wrong advice to a Care Provider supporting Mrs X’s late husband who wanted to enter a residential detox placement. We found the Council wrongly advised he would not be eligible for financial support because he jointly owned a home with Mrs X. The result of this wrong advice is that it caused Mrs X distress, as she does not know if later events, including the death of her husband, may have been different. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy that distress (and that caused by some poor complaint handling) and to improve its service.
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Royal Borough of Greenwich (24 013 740)
Statement Closed after initial enquiries Child protection 25-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about his children’s welfare. This is because we cannot achieve the outcomes the complainant is seeking.
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West Northamptonshire Council (24 000 493)
Statement Upheld Special educational needs 24-Jan-2025
Summary: Mrs X complains the Council delayed issuing Child Y’s Education, Health and Care Plan and failed to arrange alternative provision. The Ombudsman finds fault with the Council for the delay in issuing the plan, and the delay in accepting it had a Section 19 duty to provide alternative provision. The Council has agreed to pay financial remedies in recognition of the injustice caused.
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London Borough of Croydon (24 001 095)
Statement Upheld Homelessness 24-Jan-2025
Summary: Mr X complained the Council delayed assessing his homelessness application, failed to provide timely support to relieve his homelessness and failed to respond properly to his complaint through the complaints’ process. The Council was at fault for delay, for not considering whether to offer interim accommodation earlier and for delays in its complaints process. The Council has agreed to apologise and make a payment to Mr X to acknowledge the distress and frustration caused and to review its procedures to ensure it communicates effectively with those without computer literacy.
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Statement Upheld Charging 24-Jan-2025
Summary: Mrs X complained the Council took too long to complete a financial assessment for her husband’s care. She stated the delay meant her husband commissioned care he could not afford, and they have accrued debt for his care costs, which they would otherwise have avoided. We found fault by the Council for delay in completing Mr X’s financial assessment and, on the balance of probabilities, that he commissioned care he would otherwise have avoided. The Council agreed to apologise to Mrs X and reduce the outstanding invoice for Mr X’s care costs.
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East Riding of Yorkshire Council (24 001 996)
Statement Not upheld Planning applications 24-Jan-2025
Summary: X complained about the change in the terms of a landscaping condition which was imposed by the Council when it approved a planning application. X said their amenity will be affected because planting will not begin before another planting season has passed. There was no evidence of fault in the way the Council made its decision.