Decision search
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Coventry City Council (24 023 359)
Statement Upheld Refuse and recycling 13-Nov-2025
Summary: Ms Y complained about the Council’s ongoing failures with the provision of her assisted bin collection service. We have found fault, causing injustice, by the Council, in failing to provide Ms Y with a reliable and consistent assisted bin collection service. The Council has agreed to remedy this by: apologising; making a payment to reflect the upset caused; carry out further monitoring of Ms Y’s service; and a service improvement.
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Stockport Metropolitan Borough Council (24 023 447)
Statement Upheld Planning applications 13-Nov-2025
Summary: Mrs X complained the Council provided conflicting information about the maximum height of new buildings on land adjoining her property and failed to properly consider the impact on her residential amenity. There was one reference to a different maximum height in a delegated decision report, possibly a typographical error, but this did not affect the outcome of the planning application.
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Cheshire East Council (25 002 549)
Statement Upheld Special educational needs 13-Nov-2025
Summary: Mrs X complained about delays following the Annual Reviews of her son’s (Y) Education Health and Care Plan. We found fault with the Council’s failure to comply with the statutory review timescales. This fault caused injustice to Mrs X. The Council has agreed to apologise, make a symbolic distress payment and carry out some service improvements.
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Sheffield City Council (25 005 813)
Statement Closed after initial enquiries Direct payments 13-Nov-2025
Summary: We will not investigate Mr S’s complaint about the Council’s management of Ms X’s direct payments account. This is because an investigation would be unlikely to result in a different result.
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London Borough of Brent (25 006 260)
Statement Upheld Allocations 13-Nov-2025
Summary: We will not investigate this complaint about Housing allocations. The Council have offered a suitable remedy.
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London Borough of Wandsworth (25 006 862)
Statement Closed after initial enquiries Other 13-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to her report of Japanese knotweed at a nearby property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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West Sussex County Council (25 006 867)
Statement Closed after initial enquiries Child protection 13-Nov-2025
Summary: We will not investigate Mr X’s complaint that the Council issued him a warning under its unreasonable complainants’ policy, because the warning did not cause him significant injustice. The Information Commissioner’s Office is better placed to consider the other issues.
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Liverpool City Council (24 008 374)
Statement Not upheld Special educational needs 13-Nov-2025
Summary: Miss X complained about the Council’s failure to provide alternative education when her child’s school did not provide support for her special education and health needs. We did not find the Council to be at fault because it followed the correct process in deciding a suitable school place was available and accessible for Miss X’s child.
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North Yorkshire Council (24 014 305)
Statement Upheld Special educational needs 13-Nov-2025
Summary: The Council delayed taking the action it said it would at mediation and delayed progressing an annual review of Ms X's child's Education, Health and Care Plan. These faults caused Ms X and her child frustration and uncertainty. To recognise the injustice caused, the Council has agreed to apologise and pay Ms X £250.
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Salford City Council (25 006 904)
Statement Closed after initial enquiries Enforcement 13-Nov-2025
Summary: We will not investigate this complaint about a planning enforcement issue as there is not enough evidence of fault by the Council and we cannot achieve a worthwhile outcome at the present time.