Decision search
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Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate this complaint the Council failed to enforce licence conditions at a Residential Park. There is not enough evidence of fault to justify our involvement.
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London Borough of Waltham Forest (24 023 358)
Statement Upheld Charging 26-Aug-2025
Summary: We have upheld Mr B’s complaint about the Council’s delay to respond to his complaint regarding his late mother’s care charges and the support she received in a care home. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. The Council will investigate Mr B’s complaint, apologise to him and pay him £150 for the frustration and distress caused. It will also provide training for its staff on its new software system to address any gaps in knowledge and minimise complaint handling delays.
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West Northamptonshire Council (25 000 190)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Mrs X complained the Council did not issue an Education Health and Care Plan within the statutory time frame. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X to remedy the injustice.
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Sefton Metropolitan Borough Council (25 000 327)
Statement Closed after initial enquiries Alternative provision 26-Aug-2025
Summary: Mrs M complained the Council took too long to arrange alternative education for her daughter. There is not enough injustice to justify an investigation.
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Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because it would be reasonable for Mr X to take the matter to court.
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Tendring District Council (25 001 391)
Statement Closed after initial enquiries Homelessness 26-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to provide homelessness support because there is insufficient evidence of fault to justify our involvement.
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Maidstone Borough Council (25 003 527)
Statement Closed after initial enquiries Antisocial behaviour 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s complaints about anti-social behaviour. This is because an investigation would be unlikely to result in a different outcome.
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Darlington Borough Council (25 004 211)
Statement Closed after initial enquiries Special educational needs 26-Aug-2025
Summary: We cannot investigate Mrs X’s complaint about information the Council obtained and considered before reaching the decision not to carry out an Education Health and Care needs assessment for her child. This is because Mrs X has used her right of appeal to a tribunal
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Birmingham City Council (25 004 232)
Statement Closed after initial enquiries Council tax 26-Aug-2025
Summary: We will not investigate this complaint about the Council handling of council tax arrears. This is because there is not enough evidence of fault to justify an investigation.
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Isle of Wight Council (25 004 302)
Statement Closed after initial enquiries Trees 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to approve an application for work on protected trees. There is not enough evidence of fault in the Council’s actions to justify an investigation.