Decision search
Your search has 57130 results
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London Borough of Redbridge (25 029 761)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2026
Summary: We will not investigate this complaint about the Council’s enforcement of a parking penalty charge notice. This is because the complaint is made late and there are not good reasons to investigate now.
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London Borough of Tower Hamlets (25 029 800)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2026
Summary: We will not investigate how the Council dealt with Mrs X’s complaint about its handling of penalty charge notices it had issued to her. This is because Mrs X’s complaint is made late to us and there are not good reasons to investigate now.
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Nottinghamshire County Council (25 030 353)
Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2026
Summary: We will not investigate Miss B’s complaint that her vehicle was damaged by a large pothole. This is because it is reasonable for Miss B to take the Council to court.
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Kingston Upon Hull City Council (25 017 234)
Statement Closed after initial enquiries Other 25-Mar-2026
Summary: Mrs A complains about a Council and NHS Trust regarding her son’s treatment and accommodation under section 117 of the Mental Health Act which she says led to his death. We will not investigate this case as we would be unlikely to add to the work already carried out by the Trust.
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Humber Teaching NHS Foundation Trust (25 017 234a)
Statement Closed after initial enquiries Mental health services 25-Mar-2026
Summary: Mrs A complains about a Council and NHS Trust regarding her son’s treatment and accommodation under section 117 of the Mental Health Act which she says led to his death. We will not investigate this case as we would be unlikely to add to the work already carried out by the Trust.
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Leicestershire County Council (24 014 855)
Statement Upheld Assessment and care plan 25-Mar-2026
Summary: Mrs X complained about the actions of Leicestershire County Council (the Council), Leicestershire Partnership NHS Trust (the Trust) and HC-One Ltd (the Provider). She complained about faults in the way her late brother Mr Z was discharged from hospital, in his residential care and in the handling of concerns, safeguarding and complaints. We upheld elements of all three complaints. We recommended the organisations apologise and provide remedies to Mrs X. We also recommended service improvements. The organisations accepted our recommendations, so we have completed our investigation.
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Leicestershire Partnership NHS Trust (24 014 855a)
Statement Upheld Community hospital services 25-Mar-2026
Summary: Mrs X complained about the actions of Leicestershire County Council (the Council), Leicestershire Partnership NHS Trust (the Trust) and HC-One Ltd (the Provider). She complained about faults in the way her late brother Mr Z was discharged from hospital, in his residential care and in the handling of concerns, safeguarding and complaints. We upheld elements of all three complaints. We recommended the organisations apologise and provide remedies to Mrs X. We also recommended service improvements. The organisations accepted our recommendations, so we have completed our investigation.
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Statement Upheld Community hospital services 25-Mar-2026
Summary: Mrs X complained about the actions of Leicestershire County Council (the Council), Leicestershire Partnership NHS Trust (the Trust) and HC-One Ltd (the Provider). She complained about faults in the way her late brother Mr Z was discharged from hospital, in his residential care and in the handling of concerns, safeguarding and complaints. We upheld elements of all three complaints. We recommended the organisations apologise and provide remedies to Mrs X. We also recommended service improvements. The organisations accepted our recommendations, so we have completed our investigation.
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Surrey County Council (24 023 478)
Statement Upheld Special educational needs 25-Mar-2026
Summary: The complaint is about how the Council responded to a complaint, about Mrs E’s son’s Education, Health and Care Plan. The Council did not arrange occupational therapy that was in the Plan, the complaint responses were inadequate and the Council did not provide the remedies it said it would. We uphold the complaint. The Council delayed providing the therapy sessions, did not issue a decision following a review and did not ensure the child received as much educational provision as he was able to after he stopped attending school. The Council’s complaint responses were also inadequate. This caused distress to Mrs E and her son likely missed educational provision. The Council has agreed to apologise and make symbolic payments as a remedy.
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Westminster City Council (25 000 467)
Statement Upheld Allocations 25-Mar-2026
Summary: There was fault by the Council in how it handled Mrs K’s housing and homelessness applications and how it communicated with Mr X, who was acting on her behalf. The Council’s shortcomings caused them both distress, uncertainty, confusion, and frustration. The Council will apologise to Mrs K and Mr X and make symbolic payments to them both.