Decision search
Your search has 57130 results
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Essex County Council (25 016 209)
Statement Upheld Charging 29-Mar-2026
Summary: We will not investigate this complaint about the Council charging care fees for a period as there is insufficient evidence of fault to justify an investigation. We have upheld Mrs X’s complaint about the Council’s delay in responding to her emails about the charges. The Council has agreed to provide a proportionate remedy for the distress caused to Mrs X.
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Hertfordshire County Council (25 016 755)
Statement Closed after initial enquiries Charging 29-Mar-2026
Summary: We will not investigate this complaint about how the Council considered Mr Y’s disability related expenditure. There is insufficient evidence of fault to justify an investigation.
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Rotherham Metropolitan Borough Council (25 017 184)
Statement Closed after initial enquiries Councillor conduct and standards 29-Mar-2026
Summary: We will not investigate this complaint about how the Council considered Mr X’s concerns about councillor conduct. Mr X has not suffered a significant personal injustice which would warrant our involvement, and in any case, there is no worthwhile outcome achievable by us investigating.
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West Northamptonshire Council (25 017 577)
Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Mar-2026
Summary: We will not investigate this complaint about the Council issuing her with a housing benefit overpayment which it is recovering from her universal credit payments. It was reasonable for Miss X to ask for an internal review and then appeal to the First-Tier benefits tribunal.
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West Sussex County Council (25 017 692)
Statement Closed after initial enquiries Rights of way 29-Mar-2026
Summary: We will not investigate this complaint about the Council’s viewpoint on a right of way modification order. The matter is subject to a public inquiry by the Planning Inspectorate and that body will decide the outcome of the order.
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North Yorkshire Council (25 017 709)
Statement Closed after initial enquiries Noise 29-Mar-2026
Summary: We will not investigate this complaint about the Council’s investigation of a complaint about noise nuisance. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Waltham Forest (25 017 724)
Statement Closed after initial enquiries Traffic management 29-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council mistakenly issuing him five penalty charge notices over a year. This is because any injustice is not significant enough to warrant an investigation by the Ombudsman.
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Epping Forest District Council (25 017 742)
Statement Closed after initial enquiries Noise 29-Mar-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of a complaint about construction noise. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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St Helens Metropolitan Borough Council (25 018 389)
Statement Closed after initial enquiries Council tax 29-Mar-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Knowsley Metropolitan Borough Council (25 018 447)
Statement Closed after initial enquiries Other 29-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s communication. This is because any injustice is not significant enough to warrant our involvement and we cannot achieve the outcome Mr X is seeking.