Decision search
Your search has 57130 results
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West Sussex County Council (25 002 286)
Statement Upheld Residential care 06-Apr-2026
Summary: Mr X complains on behalf of his father, Mr Y, the Council detained him against his will while it completed a Deprivation of Liberty Safeguards assessment. Mr X says this led to his father incurring unnecessary care home fees. We have found fault in the actions of the Council in relation to the information it supplied Mr Y. The Council has agreed to write to Mr X to issue an apology and pay a financial payment.
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Derby City Council (25 004 429)
Statement Upheld Special educational needs 06-Apr-2026
Summary: The Council was not at fault. It did not delay issuing her child, Y’s Education, Health and Care (EHC) Plan. It issued the Plan in line with statutory timescales that applied from the moment it conceded Mrs X’s appeal to the Tribunal. The Council was at fault for taking four months to respond to Mrs X’s complaint at stage one causing Mrs X and Y uncertainty and avoidable distress. The Council has already apologised for the delay which is a suitable remedy. The Council was also at fault for a two-week delay in deciding whether it would assess Y but we find a two-week delay did not cause Mrs X a significant enough injustice.
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Royal Borough of Kensington & Chelsea (25 004 979)
Statement Upheld Special educational needs 06-Apr-2026
Summary: Miss X complained about the Council’s handling of her son’s college placement, the processes around his Education, Health and Care Plan, and the provision of support. We found the Council at fault, causing significant uncertainty, frustration and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice.
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North East Lincolnshire Council (25 005 856)
Statement Closed after initial enquiries Councillor conduct and standards 06-Apr-2026
Summary: We will not investigate this complaint that the Council will not inform Mr X who made a complaint about his conduct as a councillor as it is unlikely we will find fault by the Council and we cannot achieve the outcome Mr X seeks.
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Sheffield City Council (25 007 028)
Statement Not upheld Assessment and care plan 06-Apr-2026
Summary: Mr B complained about the Council’s action in respect of the care of his mother Mrs C. We have not found any fault in the way the Council made its decision that Mrs C should stay in her own home with a care package, the time it took to find a care home, or the care provided by the care agency.
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Sandwell Metropolitan Borough Council (25 007 936)
Statement Closed after initial enquiries Allocations 06-Apr-2026
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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Sefton Metropolitan Borough Council (25 008 003)
Statement Closed after initial enquiries Special educational needs 06-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her children’s Education, Health and Care Plans. An investigation would not add anything to the Council's response or achieve a different outcome.
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North Northamptonshire Council (25 008 710)
Statement Upheld Special educational needs 06-Apr-2026
Summary: Mrs X says the Council has failed to make a reasonable adjustment for her son and provide him with transport to his place of education. She says that this is despite the Special Educational Needs and Disability (SEND) Tribunal recommending this. She reports her son has become frustrated with the lack of support he is receiving. We found the Council at fault which caused Mrs X’s son injustice. The Council should make payment and apologise to Mrs X’s son.
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Woking Borough Council (25 008 990)
Statement Not upheld Antisocial behaviour 06-Apr-2026
Summary: We have completed our investigation into how the Council dealt with Mr X’s reports about a neighbour’s antisocial behaviour. This is because we do not find fault the Council’s decisions or actions.
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Wiltshire Council (25 010 746)
Statement Closed after initial enquiries Special educational needs 06-Apr-2026
Summary: Mrs X complained about the Council’s failure to provide suitable education for her child since May 2023, including a failure to name a suitable school placement in their Education, Health and Care Plan. I ended this investigation because the matters Mrs X complained about were either part of her appeal to the Special Educational Needs and Disabilities Tribunal, were too closely linked to the appeal or have not been raised with the Council as a complaint.