Broxbourne Borough Council (25 026 766)

Statement Closed after initial enquiries Other 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s business rates account. This is because there is insufficient evidence of fault by the Council.

London Borough of Newham (25 018 121)

Statement Upheld Other 17-Aug-2026

Summary: The Council failed to respond to and properly investigate Mr X’s complaint about the conduct of enforcement agents who visited his home to collect a Council tax debt. The Council agreed to apologise for the uncertainty this caused. There was no fault in how the Council instructed the agents to collect the debt.

London Borough of Hackney (25 025 629)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate Mr X’s complaint about his business rates account. Part of his complaint is out of our jurisdiction, and there isn’t enough evidence of fault by the Council in the other part of his complaint. There is also not enough evidence of significant personal injustice to warrant further investigation.

Manchester City Council (26 011 543)

Statement Closed after initial enquiries Other 10-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s request for a refund of business rates. This is because the complaint is late and there are no good reasons to investigate now.

Stafford Borough Council (26 012 724)

Statement Closed after initial enquiries Other 03-Aug-2026

Summary: We will not investigate this complaint about how the Council dealt with a report of fraud. This is because the complaint is made late.

City of London (25 018 019)

Statement Not upheld Other 30-Jul-2026

Summary: We have discontinued the investigation. The complaint concerns a substantial dispute about legal entitlement to a business rates credit. We consider a court is better placed to resolve that dispute and provide an enforceable remedy. The Council has already corrected the correspondence and recovery issues, withdrawn the liability orders and paid Company A £500. Further investigation is unlikely to achieve a different outcome.

London Borough of Harrow (25 019 349)

Statement Closed after initial enquiries Other 26-Jul-2026

Summary: We will not investigate this complaint about business rates relief. The Council has now awarded rates relief. It is unlikely we would achieve significantly more now.

Rutland County Council (25 018 860)

Statement Closed after initial enquiries Other 23-Jul-2026

Summary: We will not investigate this complaint about Council tax arrears. This is because we could not add anything further to the Council’s response. Of the remaining elements, there is not enough evidence of fault to warrant our involvement.

Stockport Metropolitan Borough Council (26 001 814)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate this complaint about Council tax enforcement this is more appropriately a matter for the Information Commissioner.

London Borough of Barnet (25 025 183)

Statement Upheld Other 13-Jul-2026

Summary: We upheld Mrs X’s complaint about enforcement action related to council tax. The Council agreed to resolve the complaint early by issuing an apology and paying Mrs X a symbolic payment to acknowledge the injustice caused.