South Norfolk District Council (25 014 918)

Statement Upheld Other 23-Dec-2025

Summary: We will not investigate Mr X’s complaint the Council assured him he would not be transferred from the Business Rates List to the Council Tax List, if he suspended his business for one year. This is because Mr X no longer wishes to proceed with his complaint.

Mid Sussex District Council (25 008 487)

Statement Closed after initial enquiries Other 18-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council took enforcement action against him. This is because there is not enough evidence of fault to justify an investigation.

Cheshire East Council (25 009 074)

Statement Closed after initial enquiries Other 03-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to apply a Retail, Hospitality and Leisure Business Rates Relief Scheme to a company’s business rates. This is because there is not enough evidence of fault to justify our involvement.

Leicester City Council (25 014 277)

Statement Closed after initial enquiries Other 26-Nov-2025

Summary: We will not investigate this complaint about Business rates liability because this is a matter for the Valuation Office Agency; a body out of jurisdiction. Any liability can also be challenged in the court.

London Borough of Hackney (25 016 029)

Statement Closed after initial enquiries Other 25-Nov-2025

Summary: We will not investigate this complaint about the Council failing to inform Mr X about available business rates relief. This is because there is not enough evidence that Mr X being without rates relief directly resulted from any fault by the Council.

Arun District Council (25 010 060)

Statement Closed after initial enquiries Other 14-Nov-2025

Summary: We will not investigate this complaint about the listing of Mr X’s property for council tax. This is because the Valuation Office Agency’s actions are not a function of the Council. And we cannot investigate the issue of the council tax summons as is the start of court proceedings.

London Borough of Croydon (25 005 942)

Statement Closed after initial enquiries Other 21-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s business rates account. It is reasonable to expect the complainant to have contacted us sooner about the direct debit cancellations in 2023, and there is insufficient evidence of fault by the Council in relation to events from 2024 onwards.

Leeds City Council (25 006 045)

Statement Closed after initial enquiries Other 13-Oct-2025

Summary: We will not investigate this complaint about the Council employing enforcement agents to recover a council tax debt and the charges made by the agents for breaching a payment agreement. There is no worthwhile outcome achievable by our investigation because the complainant has not provided sufficient information to the Council for it to respond to his complaint.

North Yorkshire Council (25 005 434)

Statement Closed after initial enquiries Other 09-Oct-2025

Summary: We will not investigate this complaint about Mr X’s business rates. This is mainly because investigation would be unlikely to find fault on the central point.

London Borough of Lewisham (25 005 502)

Statement Closed after initial enquiries Other 08-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s business rates account. There is insufficient evidence of fault by the Council.