London Borough of Hackney (25 019 445)

Statement Closed after initial enquiries Other 14-Apr-2026

Summary: We will not investigate this complaint about Ms X’s business rates liability. This is because the courts are better placed to determine whether Ms X is liable and there is not enough evidence of fault by the Council in its billing and handling of Ms X’s accounts.

Telford & Wrekin Council (25 018 336)

Statement Closed after initial enquiries Other 13-Apr-2026

Summary: We will not investigate this complaint about council tax recovery. This is because there is not enough evidence of fault to justify our involvement.

Peterborough City Council (25 019 506)

Statement Closed after initial enquiries Other 12-Apr-2026

Summary: We will not investigate this complaint about Business Rates’ liability because Mr and Mrs Y could have appealed to the Valuation Tribunal. It would also be reasonable for them to challenge the matter in the magistrates’ court. The complaint is also late.

London Borough of Wandsworth (25 016 991)

Statement Closed after initial enquiries Other 09-Apr-2026

Summary: We will not investigate this complaint about business improvement district levy recovery action as it is unlikely we will find fault causing injustice to the complainant and part of the complaint is made late and there are not good reasons to investigate now.

Leicester City Council (25 018 251)

Statement Closed after initial enquiries Other 09-Apr-2026

Summary: Mr X complains he is not liable for the debt on a business rates account. We will not investigate this complaint because it is reasonable to have expected Mr X to have attended Court to dispute the Liability Order. The Court would have been better placed to make this decision.

Slough Borough Council (25 018 375)

Statement Upheld Other 08-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled decisions about eligibility for rate relief. There is not enough evidence of fault in how the Council decided Mr X was not eligible for rate relief to justify an investigation by the Ombudsman. The Council has remedied the injustice to Mr X caused by poor communication during its complaints process.

Walsall Metropolitan Borough Council (25 019 559)

Statement Closed after initial enquiries Other 08-Apr-2026

Summary: We will not investigate this complaint about the Council’s process for managing its Business Rates’ accounts. This is because we are unlikely to find fault in the Council’s actions and an investigation by the Ombudsman would unlikely achieve anything more for Mr Y.

London Borough of Lambeth (25 016 499)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We will not investigate Mr B’s complaint about the Council’s handling of business rates and council tax for his property. Part of his complaint is late. We cannot investigate the Council’s more recent involvement in court proceedings. We will also not investigate the Council’s delay removing a council tax premium because it is unlikely further investigation would lead to a different outcome.

West Suffolk Council (25 016 399)

Statement Closed after initial enquiries Other 18-Mar-2026

Summary: We will not investigate Miss X’s complaint about a backdated business rates bill. The court is better placed to decide whether the backdated demand is valid.

Rushcliffe Borough Council (25 017 021)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: We will not investigate this complaint about council tax liability orders. This is because we cannot investigate court proceedings. Part of the complaint is late and there are no good reasons for this. There is not enough evidence of fault regarding the second liability order for 2024/25.