Recent statements in this category are shown below:
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Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Nov-2025
Summary: We will not investigate this complaint about entitlement to a Council tax reduction because the complainant has appealed to a First Tier Tribunal.
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Bath and North East Somerset Council (25 010 552)
Statement Upheld Housing benefit and council tax benefit 19-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing benefit. This is because the Council has taken appropriate action and there is nothing further we would add or recommend.
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Birmingham City Council (25 010 814)
Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Nov-2025
Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal.
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St Albans City Council (25 009 323)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Nov-2025
Summary: We cannot investigate Mx X’s complaint about the Council’s decision and handling of her housing benefit. The complaint is outside our jurisdiction as Mx X has appealed to the Tribunal.
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Kingston Upon Hull City Council (25 011 717)
Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Nov-2025
Summary:Miss X complains the Council unfairly reduced her Housing Benefit allowance for under-occupancy since 2011. She believes it should have told her about a right to an exemption from this reduction because her second bedroom is needed for an overnight carer. Miss X only became aware of this when she switched to Universal Credit in 2025 and received full housing costs, including her additional bedroom. Although the Council agreed to backdate her claim to April 2024, she remains unhappy and wants the Council to backdate the exemption to 2011 and reimburse the Housing Benefit she missed over this period.
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Isle of Wight Council (25 012 852)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Nov-2025
Summary: We will not investigate this complaint about a Council tax overpayment as the original decision could be appealed to a tribunal and is out of time. There is also insufficient evidence of fault by the Council.
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London Borough of Bromley (25 005 254)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Nov-2025
Summary: We will not investigate this complaint about how the Council handled a housing benefit application. This is because there is not enough evidence of fault to justify our involvement.
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London Borough of Enfield (25 012 646)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Nov-2025
Summary: We will not investigate this complaint about housing benefit payments because the complaint is out of time.
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Tameside Metropolitan Borough Council (25 007 250)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Oct-2025
Summary: We will not investigate this complaint about the Council providing the wrong advice about claiming Universal Credit. This is because there is insufficient evidence of fault to justify investigation.
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London Borough of Islington (24 022 489)
Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a discretionary housing payment. This is because any injustice is not significant enough to justify our involvement.