London Borough of Sutton (25 011 841)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about housing benefit paid to a housing charity. This is because there is insufficient evidence of fault by the Council to warrant investigation.

London Borough of Croydon (25 012 706)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to warrant an investigation about the handling of the overpayment. There is not enough remaining injustice regarding the Council’s explanation to justify our involvement.

Three Rivers District Council (25 017 629)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal.

London Borough of Redbridge (25 010 739)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Dec-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s decision to refuse his housing benefit claim because he has appealed to the Tribunal. We will also not investigate the Council’s handling of his housing benefit claim because there is no worthwhile result achievable.

Sandwell Metropolitan Borough Council (25 010 081)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s application for a Discretionary Housing Payment. This is because we would not achieve a worthwhile outcome by doing so.

Worthing Borough Council (25 015 785)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Dec-2025

Summary: We will not investigate this complaint about Miss X’s housing benefit overpayment. Ms X’s complaint has been made late and there is no good reason to consider it now.

London Borough of Lambeth (25 012 191)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Dec-2025

Summary: We will not investigate this complaint about a housing benefit error. This is because there is no significant remaining injustice to justify our involvement.

London Borough of Newham (25 010 786)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Dec-2025

Summary: We will not investigate this complaint from Mr X about the Council’s handling of a complaint related to a Residential Services Officer’s conduct. This is because we could not add to the investigation carried out by the Council or achieve a different outcome

London Borough of Ealing (25 003 498)

Statement Not upheld Housing benefit and council tax benefit 09-Dec-2025

Summary: Mrs X complained the Council delayed assessing housing benefit claims. There is no evidence of fault in the time taken by the Council to determine the claims once Mrs X provided all necessary information.

City of Wolverhampton Council (25 010 442)

Statement Not upheld Housing benefit and council tax benefit 03-Dec-2025

Summary: Miss X complained about how the Council pursued her for a debt related to overpaid housing benefit. We have ended our investigation as the Council has agreed not to pursue Miss X for the debt, therefore there is no worthwhile outcome achievable by our investigation.