London Borough of Barking & Dagenham (25 014 854)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Feb-2026

Summary: We will not investigate this complaint about recovery of a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to justify investigation. Part of Mr X’s complaint is late.

Melton Borough Council (25 020 340)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Feb-2026

Summary: We cannot investigate this complaint about the Council’s decision on Mr X’s housing benefit. This is because Mr X has started court action.

London Borough of Lambeth (25 023 066)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to stop her housing benefit. This is because part of her complaint is late and we have seen no good reason why she could not have come to us sooner. I have not found enough evidence of fault to warrant investigating the other part of her complaint.

Manchester City Council (24 015 700)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Feb-2026

Summary: We will not investigate this complaint about housing benefit and Council tax decisions because there is a right of appeal to a Tribunal.

Huntingdonshire District Council (25 000 200)

Statement Upheld Housing benefit and council tax benefit 10-Feb-2026

Summary: Miss X complained about the Council’s handling of her Housing Benefit claim while she lived in temporary accommodation. We found the Council was at fault for errors in assessing Housing Benefit, giving incorrect advice and sending inaccurate suspension correspondence. The Council has already corrected the Housing Benefit award and made a Discretionary Housing Payment to address the earlier shortfall. The Council has agreed to remedy the outstanding injustice.

Royal Borough of Kingston upon Thames (25 015 405)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Feb-2026

Summary: We will not investigate this complaint about how the Council’s housing benefit department dealt with Mr X’s reasonable adjustments. This is because the complaint is late. We cannot investigate Mr X’s complaint about the Council’s rent arrears communication as this is a matter for the Housing Ombudsman.

London Borough of Lewisham (25 015 176)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Feb-2026

Summary: We will not investigate Miss X’s complaint about a decision to stop her housing benefits as she had a right of appeal, and we consider it reasonable to expect her to have exercised those rights. There is not enough evidence of fault to warrant investigating the other parts of her complaint.

Waverley Borough Council (25 016 296)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Feb-2026

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because the complaint is late. There is not enough evidence of fault in the Council’s recent actions.

Warwick District Council (25 013 768)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Feb-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s Discretionary Housing Payment request as we are not likely to achieve a worthwhile outcome by doing so.

London Borough of Haringey (25 014 367)

Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of a housing benefit overpayment. There is not enough evidence of fault or significant injustice to warrant investigation. We cannot investigate rent arrears matters.