Recent statements in this category are shown below:
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London Borough of Lambeth (24 008 015)
Statement Closed after initial enquiries Housing benefit and council tax benefit 06-Aug-2024
Summary: We will not investigate Ms B’s complaint about the Council’s refusal of her housing benefit claim. This is because it is reasonable for Ms B to put in an appeal to the tribunal.
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London Borough of Havering (24 006 829)
Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Aug-2024
Summary: We will not investigate this complaint about an overpayment of housing benefit as there was a right of appeal to a tribunal.
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London Borough of Bromley (24 004 414)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2024
Summary: We will not investigate this complaint about the complainant’s application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council and there are review rights the complainant could have used.
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Fenland District Council (24 003 274)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Jul-2024
Summary: We will not investigate this complaint that the Council did not tell the complainant she needed to claim help with her rent from Universal Credit. This is because there is insufficient evidence of fault by the Council.
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London Borough of Barking & Dagenham (24 006 178)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Jul-2024
Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s housing benefit claim. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate matters that have been to court.
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London Borough of Hackney (24 003 514)
Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jul-2024
Summary: We will not investigate Ms X’s complaint about housing benefit overpayments because it is reasonable to expect her to appeal to the Tribunal.
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Statement Closed after initial enquiries Housing benefit and council tax benefit 18-Jun-2024
Summary: We will not investigate this complaint about the Council stopping housing benefit. There is not enough evidence of fault to justify our involvement.
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Tendring District Council (24 001 244)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jun-2024
Summary: We will not investigate this complaint that the Council did not divert the housing benefit to the complainant, as the landlord, even though the complainant reported that her tenants were in rent arrears. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jun-2024
Summary: We will not investigate this complaint that an officer made inappropriate comments and laughed at the complainant. This is because there is insufficient evidence of fault by the Council.
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Sandwell Metropolitan Borough Council (24 002 015)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jun-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant a discretionary housing payment. This is because there is insufficient evidence of Mr X being caused a significant and personal injustice as a result of the alleged failing. It is also unlikely we could add to the Council’s proposed outcome.