Derbyshire Dales District Council (26 005 851)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Jul-2026

Summary: We will not investigate this complaint about the Council’s administrative fault in relation to a refusal of housing benefit. This is because there is no significant injustice separable to the decision that is subject to a Tribunal appeal.

Rotherham Metropolitan Borough Council (25 017 971)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jul-2026

Summary: We will not investigate this complaint about data protection. This is because the Information Commissioner Office would be best placed to consider this complaint.

North Somerset Council (25 026 936)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jul-2026

Summary: We will not investigate this complaint about housing benefit overpayments. This is because the complaint is late and there is no good reason for this.

London Borough of Lewisham (25 026 811)

Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jul-2026

Summary: We will not investigate this complaint about housing benefit overpayments. This is because the complaint is late and there are no good reasons for this. There is not enough evidence of fault in the Council’s more recent actions

Birmingham City Council (25 022 969)

Statement Upheld Housing benefit and council tax benefit 02-Jul-2026

Summary: We will not investigate this complaint about the Council failing to notify Ms X when the housing benefit claim was cancelled and provided Ms X with misinformation. This is because the Council has provided a suitable remedy to recognise the injustice caused by the delays.

Wigan Metropolitan Borough Council (25 024 266)

Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Jun-2026

Summary: We will not investigate this complaint about the reduction in the housing element of Universal Credit due to the number of bedrooms in Ms X’s home. This is because there is not enough evidence of fault by the Council to justify investigation. We cannot investigation the DWP and Ms X can appeal to a Tribunal.

Lancaster City Council (25 022 421)

Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Jun-2026

Summary: We will not investigate this complaint about a discretionary housing payment claim. This is because there is not enough evidence of fault by the Council to justify investigation.

London Borough of Wandsworth (25 024 963)

Statement Upheld Housing benefit and council tax benefit 28-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling in recovering historic housing benefit overpayments. This is because the Council has already provided a proportionate remedy for the injustice caused to Ms Y and has agreed to improving its service for others. It is unlikely an investigation by the Ombudsman would add to the Council’s response, or achieve anything more for Miss Y.

Lincoln City Council (25 022 023)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of Mr Y’s application for a Discretionary Housing Payment. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Brent (25 027 025)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision to recover a housing benefit overpayment. This is because it was reasonable for Mr X to use his right of appeal. The complaint is also late and there are no good reasons for this.