Torridge District Council (25 008 480)

Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s housing benefit claims system. This is because we cannot achieve the outcome Ms X is seeking.

Leicester City Council (24 020 435)

Statement Upheld Housing benefit and council tax benefit 28-Sep-2025

Summary: Miss X complained the Council delayed amending her Housing Benefit claim after she told it about a rent increase. She also complained the Council failed to make reasonable adjustments for her when considering her housing benefit claim. Miss X says the Council’s actions caused avoidable distress and led to financial hardship. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Miss X and reconsider her Housing Benefit claim from the date she informed the Council of the rent increase.

Calderdale Metropolitan Borough Council (25 009 460)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Sep-2025

Summary: We will not investigate this complaint about Council tax and housing benefit because there is a right of appeal to a tribunal.

London Borough of Croydon (25 003 384)

Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Sep-2025

Summary: We will not investigate this complaint about how the Council assisted Mrs X in applying for Universal Credit. This is because we cannot achieve the outcome Mrs X wants and there is a body better placed to investigate her complaint.

London Borough of Brent (25 009 684)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Sep-2025

Summary: We cannot investigate this complaint about a housing benefit overpayment. Mr X has appealed to the Tribunal and the law does not allow us to investigate where an appeal right has been used.

Durham County Council (25 008 666)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to pay Mr X a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Buckinghamshire Council (25 010 156)

Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Sep-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal. The complaint is also out of time.

Birmingham City Council (25 005 599)

Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Aug-2025

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is no significant injustice remaining and investigation would not lead to a different outcome.

London Borough of Haringey (25 007 086)

Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Aug-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Luton Borough Council (25 007 947)

Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Aug-2025

Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal.