Manchester City Council (24 015 700)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Feb-2026

Summary: We will not investigate this complaint about housing benefit and Council tax decisions because there is a right of appeal to a Tribunal.

Huntingdonshire District Council (25 000 200)

Statement Upheld Housing benefit and council tax benefit 10-Feb-2026

Summary: Miss X complained about the Council’s handling of her Housing Benefit claim while she lived in temporary accommodation. We found the Council was at fault for errors in assessing Housing Benefit, giving incorrect advice and sending inaccurate suspension correspondence. The Council has already corrected the Housing Benefit award and made a Discretionary Housing Payment to address the earlier shortfall. The Council has agreed to remedy the outstanding injustice.

Royal Borough of Kingston upon Thames (25 015 405)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Feb-2026

Summary: We will not investigate this complaint about how the Council’s housing benefit department dealt with Mr X’s reasonable adjustments. This is because the complaint is late. We cannot investigate Mr X’s complaint about the Council’s rent arrears communication as this is a matter for the Housing Ombudsman.

London Borough of Lewisham (25 015 176)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Feb-2026

Summary: We will not investigate Miss X’s complaint about a decision to stop her housing benefits as she had a right of appeal, and we consider it reasonable to expect her to have exercised those rights. There is not enough evidence of fault to warrant investigating the other parts of her complaint.

Waverley Borough Council (25 016 296)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Feb-2026

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because the complaint is late. There is not enough evidence of fault in the Council’s recent actions.

Warwick District Council (25 013 768)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Feb-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s Discretionary Housing Payment request as we are not likely to achieve a worthwhile outcome by doing so.

London Borough of Haringey (25 014 367)

Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of a housing benefit overpayment. There is not enough evidence of fault or significant injustice to warrant investigation. We cannot investigate rent arrears matters.

Birmingham City Council (25 008 305)

Statement Upheld Housing benefit and council tax benefit 27-Jan-2026

Summary: We will not investigate this complaint about a housing benefit appeal delay because the matter has been remedied.

London Borough of Lambeth (25 011 119)

Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Jan-2026

Summary: We will not investigate this complaint about how the Council handled Mr X’s housing benefit complaint. It is not a proportionate use of public funds to investigate complaint-handling in isolation, and the complaint is late in any event. The Information Commissioner is best placed to consider his complaint about the Council’s response to an information request.

Westmorland and Furness Council (25 013 711)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council ending his housing benefit. This is because there is not enough evidence of fault. And it is reasonable to expect him to make a latte appeal.