Coventry City Council (25 028 871)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to pursue recovery action of two housing benefit overpayments. This is because it is reasonable for Mr X to appeal to the Tribunal.

London Borough of Enfield (24 009 279)

Statement Upheld Housing benefit and council tax benefit 24-Aug-2026

Summary: The Council was at fault for ending Ms X’s housing benefit claim early and before her new tenancy began. This meant Ms X accrued arrears on her rent account. The Council agreed to apologise to Ms X and amend her rent account to reflect her correct tenancy start date and write off the arrears accrued during this period.

Lewes District Council (25 028 538)

Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to recover a housing benefit overpayment. This is because it would have been reasonable for Mr X to have appealed to the Tribunal.

London Borough of Barnet (25 027 273)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Aug-2026

Summary: We will not investigate this complaint about a discretionary housing payment decision. This is because there is not enough evidence of fault by the Council to warrant investigation.

London Borough of Haringey (26 013 142)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Aug-2026

Summary: We will not investigate this complaint about the recovery of housing benefit overpayments. This is because the complaint is made late.

Solihull Metropolitan Borough Council (25 026 476)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Aug-2026

Summary: We will not investigate this complaint about local housing allowance and discretionary housing payments. Local housing allowance is not an administrative function of the council, and the remaining injustice is not significant enough to warrant an investigation.

Birmingham City Council (26 012 461)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Aug-2026

Summary: We will not investigate this complaint about a housing benefit overpayment. It is reasonable to expect Mr X to use the alternative remedy available to him and appeal to the independent benefits tribunal (the First-Tier Tribunal).

London Borough of Barnet (26 003 440)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Aug-2026

Summary: We will not investigate this complaint about a housing benefit overpayment because it is out of time and there was a right of appeal to a tribunal.

Bolton Metropolitan Borough Council (25 027 908)

Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Aug-2026

Summary: We will not investigate this complaint about the Council’s refusal to implement a Benefits Tribunal decision. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate.

London Borough of Enfield (25 026 282)

Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Jul-2026

Summary: We will not investigate this complaint about a housing benefit decision and appeal. This is because the complaint is late and there are no good reasons for this.