London Borough of Enfield (25 018 557)

Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to write-off the remainder of his housing benefit debt. This is because there is not enough evidence of fault by the Council.

Birmingham City Council (25 026 376)

Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of a council tax account. Any injustice Mrs X has experienced is not significant enough to warrant an investigation.

City of Bradford Metropolitan District Council (25 013 161)

Statement Closed after initial enquiries Housing benefit and council tax benefit 06-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision he has been overpaid housing benefit. It is reasonable for Mr X to use his statutory right of appeal to the Valuation Tribunal.

Bedford Borough Council (25 025 839)

Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Apr-2026

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because the decision about the debt is out of jurisdiction, as there was a right of appeal. There is not enough evidence of fault in the Council’s decision on how to recover the debt.

London Borough of Merton (25 016 331)

Statement Closed after initial enquiries Housing benefit and council tax benefit 31-Mar-2026

Summary: We will not investigate this complaint about Mr X’s claim for a discretionary housing payment. There is not enough evidence of fault by the Council in its decision making to warrant investigation. The Council’s apology for its delay and incorrect appeal advice is a suitable remedy and there is no significant remaining injustice.

West Northamptonshire Council (25 017 577)

Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Mar-2026

Summary: We will not investigate this complaint about the Council issuing her with a housing benefit overpayment which it is recovering from her universal credit payments. It was reasonable for Miss X to ask for an internal review and then appeal to the First-Tier benefits tribunal.

London Borough of Islington (25 019 723)

Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Mar-2026

Summary: We will not investigate this complaint about housing benefit for Mr X’s former tenant. This is because the complaint is late and there is no good reason for this.

London Borough of Barnet (25 017 774)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s pursuit of a housing benefit overpayment. We cannot question whether Miss X is liable for the overpayment, and the delay in pursuing the debt did not cause sufficient injustice to warrant an investigation.

Birmingham City Council (25 028 024)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Mar-2026

Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal and the matter is out of time.

London Borough of Tower Hamlets (25 012 553)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of a housing benefit overpayment. Mr X has used his right of appeal, which is the appropriate route to challenge the decision. We cannot consider the matter.