London Borough of Newham (25 025 484)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jun-2026

Summary: We will not investigate this complaint about a housing benefit overpayment and the Council seeking to recover it. This is because part of the complaint is late and there is not enough evidence of fault in the Council’s recent actions.

Liverpool City Council (25 024 896)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Jun-2026

Summary: We will not investigate this complaint about a housing benefit matter. This is because Mr X has used his right of appeal.

Warrington Council (25 018 234)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision that a landlord’s property does not meet the criteria for supported accommodation or its advice that the tenants should claim Universal Credit rather than Housing Benefit. This is because we are unlikely to find fault with the Council. Mr X has also not suffered significant personal injustice.

London Borough of Richmond upon Thames (25 025 453)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Jun-2026

Summary: We will not investigate this complaint about a housing benefit overpayment from 2017. This is because the complaint is late and there is no good reason for this.

London Borough of Croydon (25 001 487)

Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award him a discretionary housing payment. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

London Borough of Barnet (25 030 735)

Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jun-2026

Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal and there is insufficient evidence of fault by the Council.

West Berkshire Council (25 023 494)

Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Jun-2026

Summary: We will not investigate this complaint about the Council’s delay recovering a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to justify our involvement.

Slough Borough Council (25 030 655)

Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Jun-2026

Summary: We will not investigate this complaint about housing benefit because the matter has been appealed to a tribunal.

London Borough of Islington (25 031 669)

Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Jun-2026

Summary: We cannot investigate Mr X’s complaint that he has been incorrectly held liable for an overpayment of housing benefit. This is because Mr X has appealed to the specialist tribunal about the same matter.

West Berkshire Council (25 017 846)

Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Jun-2026

Summary: We will not investigate this complaint about Discretionary Housing Payment because we are unlikely to add to the Council’s response and an investigation would unlikely achieve anything further for Mr Y.