Birmingham City Council (25 005 599)

Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Aug-2025

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is no significant injustice remaining and investigation would not lead to a different outcome.

London Borough of Haringey (25 007 086)

Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Aug-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Luton Borough Council (25 007 947)

Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Aug-2025

Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal.

London Borough of Southwark (25 004 187)

Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Aug-2025

Summary: We will not investigate this complaint about the Council refusing Mr X’s housing benefit claims. This is because it is reasonable to expect Mr X to have used his right of appeal.

London Borough of Islington (25 007 529)

Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Aug-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal.

London Borough of Haringey (25 004 433)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Aug-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

City of Doncaster Council (25 004 453)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Central Bedfordshire Council (25 003 930)

Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Jul-2025

Summary: We will not investigate this complaint that the Council mis-advised the complainant about making a new housing benefit leading to rent arrears. This is because there is insufficient evidence of fault by the Council.

London Borough of Southwark (25 001 301)

Statement Upheld Housing benefit and council tax benefit 17-Jul-2025

Summary: We will not investigate this complaint about Ms T’s housing benefit claim. This is because the Council has agreed to remedy the injustice.

Royal Borough of Greenwich (23 006 213)

Statement Upheld Housing benefit and council tax benefit 16-Jul-2025

Summary: Mrs X complained about the Council’s handling of her Housing Benefit, Council Tax, Council Tax Support, and a Severe Mental Impairment (SMI) exemption. We have concluded our investigation and find fault in how the Council handled a housing benefit appeal and how it failed to issue proper appeal rights for Council Tax Support decisions. The Council has agreed to our recommendations, including a recommendation in relation to the SMI decision to ensure Mrs X has a clear opportunity to appeal.