London Borough of Bromley (25 016 285)

Statement Upheld Housing benefit and council tax benefit 02-Mar-2026

Summary: We will not investigate this complaint about the Council’s recovery of a housing benefit overpayment. This is because at our invitation the Council has agreed to make a symbolic payment to Mr X. We consider this a suitable remedy.

Derby City Council (25 024 123)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Feb-2026

Summary: We will not investigate this complaint about housing benefit because there is a right of appeal to a tribunal and there is insufficient evidence of fault by the Council.

London Borough of Islington (25 014 655)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s recovery of a housing benefit overpayment. Miss X had an alternative remedy, and it would have been reasonable for her to use it.

East Devon District Council (25 018 164)

Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Feb-2026

Summary: We cannot investigate this complaint about the Council not paying housing benefit. This is because Ms X has taken court action on the matter.

London Borough of Barking & Dagenham (25 014 854)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Feb-2026

Summary: We will not investigate this complaint about recovery of a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to justify investigation. Part of Mr X’s complaint is late.

Melton Borough Council (25 020 340)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Feb-2026

Summary: We cannot investigate this complaint about the Council’s decision on Mr X’s housing benefit. This is because Mr X has started court action.

London Borough of Lambeth (25 023 066)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to stop her housing benefit. This is because part of her complaint is late and we have seen no good reason why she could not have come to us sooner. I have not found enough evidence of fault to warrant investigating the other part of her complaint.

Manchester City Council (24 015 700)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Feb-2026

Summary: We will not investigate this complaint about housing benefit and Council tax decisions because there is a right of appeal to a Tribunal.

Huntingdonshire District Council (25 000 200)

Statement Upheld Housing benefit and council tax benefit 10-Feb-2026

Summary: Miss X complained about the Council’s handling of her Housing Benefit claim while she lived in temporary accommodation. We found the Council was at fault for errors in assessing Housing Benefit, giving incorrect advice and sending inaccurate suspension correspondence. The Council has already corrected the Housing Benefit award and made a Discretionary Housing Payment to address the earlier shortfall. The Council has agreed to remedy the outstanding injustice.

Royal Borough of Kingston upon Thames (25 015 405)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Feb-2026

Summary: We will not investigate this complaint about how the Council’s housing benefit department dealt with Mr X’s reasonable adjustments. This is because the complaint is late. We cannot investigate Mr X’s complaint about the Council’s rent arrears communication as this is a matter for the Housing Ombudsman.