COVID-19


Recent statements in this category are shown below:

  • Westminster City Council (23 001 761)

    Statement Closed after initial enquiries Covid-19 24-Jan-2024

    Summary: We will not investigate this complaint about the Council’s refusal of an Additional Restrictions Grant because there is not enough evidence of fault.

  • North Norfolk District Council (22 017 987)

    Statement Upheld Covid-19 22-Jan-2024

    Summary: Mr X complained about the Council’s decision to refuse his business a COVID-19 grant. There was no fault in the Council’s consideration of Mr X’s request for a COVID-19 business grant. The Council was at fault for delays responding to Mr X’s complaint, but its apology is sufficient remedy for any injustice.

  • Havant Borough Council (23 005 310)

    Statement Not upheld Covid-19 01-Nov-2023

    Summary: There was no fault by the Council, in its decision to refuse a discretionary test and trace support payment because the complainant’s average earnings were too high. We have therefore completed our investigation.

  • Bristol City Council (23 008 079)

    Statement Closed after initial enquiries Covid-19 31-Oct-2023

    Summary: We will not investigate Mr X’s complaint about a COVID-19 business grant paid in 2020. This is because the complaint is late and we cannot achieve any worthwhile outcome for Mr X by investigating the matter now.

  • Dartford Borough Council (23 005 829)

    Statement Closed after initial enquiries Covid-19 20-Aug-2023

    Summary: We will not investigate this complaint about alleged incorrect planning advice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late, and we have seen no reason to investigate the concerns raised now.

  • Kirklees Metropolitan Borough Council (23 004 990)

    Statement Closed after initial enquiries Covid-19 06-Aug-2023

    Summary: We will not investigate this complaint about COVID-19-related business grants. Much of the complaint is late, without good reason to accept it now. It is more appropriate for the courts to decide whether Mrs X should receive the compensation she seeks.

  • London Borough of Hounslow (23 004 335)

    Statement Closed after initial enquiries Covid-19 23-Jul-2023

    Summary: We will not investigate Mrs X’s complaint about the Council’s decision to limit support under its COVID-19 Additional Relief Fund scheme to businesses in the sectors it considered were worst affected by the pandemic. This is because there is not enough evidence of fault by the Council.

  • East Riding of Yorkshire Council (23 004 154)

    Statement Closed after initial enquiries Covid-19 18-Jul-2023

    Summary: We will not investigate Mr X’s complaint about the Council’s COVID-19 grant scheme. This is because the complaint is late and there is not enough evidence of fault by the Council to warrant investigation.

  • Liverpool City Council (22 015 738)

    Statement Upheld Covid-19 16-Jul-2023

    Summary: Mr X complained the Council was responsible for a significant delay deciding his application for a COVID-19 discretionary business grant, and did not respond to his requests for updates. Mr X also complained about being charged council tax, and about the Council’s complaint procedure. The Council was at fault for delays resulting from its poor communication with Mr X. The Council was not at fault for charging Mr X council tax, or over its complaint procedure.

  • London Borough of Southwark (22 015 837)

    Statement Upheld Covid-19 20-Jun-2023

    Summary: Ms X complained about how the Council dealt with her application for a test and trace support payment. There were avoidable delays in how the Council decided Ms X’s application and how it responded to her complaint. This caused avoidable distress and frustration to Ms X for which the Council agreed to apologise and pay a financial remedy.

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