Council tax

Recent statements in this category are shown below:

  • Redcar & Cleveland Council (18 010 805)

    Statement Upheld Council tax 13-May-2019

    Summary: Ms X complains the Council was at fault in how it assessed her claim for Housing Benefit, Council Tax Support and Discretionary Housing Payment causing her distress. The Council has accepted it was at fault. It has already apologised and made a suitable payment to Ms X in recognition of the distress caused. So, we have completed our investigation.

  • Bristol City Council (18 007 493)

    Statement Upheld Council tax 10-May-2019

    Summary: Mr B says the Council was at fault for maladministration of council tax charges on his late wife's house, for making unjustified charges for summonses to his daughter and wife and for a failure to provide information on council tax rules and charges. The Council has refunded court costs. It provided sufficient evidence of such costs to the court. However, it wrongly closed Mrs B's council tax account. This was fault for which it has already apologised.

  • Bury Metropolitan Borough Council (18 013 987)

    Statement Upheld Council tax 08-May-2019

    Summary: Mr C complains that the Council pursued council tax enforcement, despite him providing information which showed his debt had not been calculated accurately. The Council was at fault in how it handled his appeal, and this led to extra costs being added to the debt. The Council has agreed for these costs to be removed and to offer a financial remedy to Mr C for his time and trouble.

  • Derby City Council (18 010 740)

    Statement Not upheld Council tax 03-May-2019

    Summary: Ms X complains about the Council's recovery of business rates for a property her business occupied. Ms X complains the Council failed to respond to her correspondence, then wrongly proceeded with recovery action at her mother's home. There was no fault by the Council in the action taken.

  • Leicester City Council (18 014 091)

    Statement Not upheld Council tax 30-Apr-2019

    Summary: Mr E complains the Council communicated poorly when collecting council tax from him, causing confusion and leading to it adding unnecessary costs to his bill. We do not uphold this complaint finding no or insufficient evidence of fault by the Council in its billing or recovery of council tax from Mr E.

  • Salford City Council (18 004 761)

    Statement Upheld Council tax 29-Apr-2019

    Summary: Mr D complains about the Council's recovery action for Council Tax and Housing Benefit debts. The Ombudsman has found fault with both issues, because of problems with holding recovery and sending communications to the wrong address. But the Council has accepted fault and offered Mr D repayment arrangements that are more generous than usual standard schedules. The Ombudsman's view is this means there is insufficient injustice to warrant a further remedy.

  • Harrogate Borough Council (18 009 591)

    Statement Upheld Council tax 29-Apr-2019

    Summary: Mr X complains about the way the Council has recovered outstanding council tax from him. We find fault by the Council in some of its consideration about whether to take bankruptcy proceedings or seek a charging order to secure its debt. This has caused some injustice to Mr X as uncertainty. The Council has therefore agreed to further consider the affordability of any payments Mr X can make towards his debt and reconsider its existing recovery protocol.

  • Durham County Council (18 019 171)

    Statement Upheld Council tax 25-Apr-2019

    Summary: Mr X complains about the way the Council dealt with his council tax liability. The Ombudsman will not investigate this complaint because the matter has been remedied by the Council as it has withdrawn the Liability Order and waived the costs.

  • London Borough of Lambeth (18 011 343)

    Statement Upheld Council tax 18-Apr-2019

    Summary: Ms G complained the Council mismanaged the council tax account for her property resulting in unnecessary enforcement action. The Council was at fault when it misadvised Ms G and failed to take appropriate action when she informed it of changes to the property. The Council has already apologised and written off the legal fees associated with the enforcement action. It will also make Ms G and her sister a financial payment to remedy the distress its actions caused them.

  • Liverpool City Council (18 010 338)

    Statement Upheld Council tax 16-Apr-2019

    Summary: Ms X complains about the Council's handling of her council tax. She says she should only pay council tax for one property but the Council sent her bills for several properties. She says this caused her financial hardship. The Ombudsman finds fault which did not cause Ms X an injustice.