Preston City Council (25 018 783)

Statement Closed after initial enquiries Council tax 08-Sep-2026

Summary: We cannot investigate Mr X’s complaint about council tax recovery because it relates to matters which have already been considered by court. We will not investigate his complaint about the Council’s escalation to enforcement because there is not enough evidence of fault.

London Borough of Lewisham (25 019 571)

Statement Closed after initial enquiries Council tax 08-Sep-2026

Summary: We will not investigate this complaint about council tax arrears. This is because the complaint is late and there is no good reason for this.

London Borough of Lewisham (25 029 984)

Statement Closed after initial enquiries Council tax 08-Sep-2026

Summary: We will not investigate this complaint about council tax and complaint handling. There is not enough evidence of fault or significant injustice to warrant investigation.

Cannock Chase District Council (26 007 062)

Statement Closed after initial enquiries Council tax 08-Sep-2026

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal.

Birmingham City Council (25 029 064)

Statement Closed after initial enquiries Council tax 07-Sep-2026

Summary: We will not investigate this complaint about council tax recovery. Part of the complaint is late. We cannot investigate the liability matters because Mr X has appealed. There is not enough evidence of fault in the Council’s more recent actions.

London Borough of Newham (25 029 106)

Statement Closed after initial enquiries Council tax 07-Sep-2026

Summary: We will not investigate this complaint about council tax and council tax reduction. There is not enough evidence of fault by the Council to justify investigation. The Council has taken suitable action regarding its communication. Mr X can appeal to the tribunal regarding his council tax reduction claim.

London Borough of Hackney (25 029 925)

Statement Closed after initial enquiries Council tax 07-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax. This is because it was reasonable for her to appeal to the Valuation Tribunal.

Welwyn Hatfield Borough Council (26 003 038)

Statement Closed after initial enquiries Council tax 07-Sep-2026

Summary: We will not investigate this complaint about council tax account administration as it is unlikely we will find fault that caused Mr X a significant injustice.

London Borough of Ealing (26 007 006)

Statement Closed after initial enquiries Council tax 07-Sep-2026

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.

London Borough of Bromley (25 019 461)

Statement Upheld Council tax 03-Sep-2026

Summary: Mr X complained about the Council’s handling of his mother’s, Ms Y’s, council tax account and its failure to offer an appropriate remedy when it upheld his complaint about such. The Council was at fault. It failed to reinstate the direct debit for the payment of Ms Y’s council tax. There were also other errors and inaccuracies by the Council. As a result, Ms Y received an avoidable court summons, and she suffered distress and worry. Mr X suffered frustration. The Council will make symbolic payments and send us evidence of service improvements it says it is making.