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See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Council tax


Recent statements in this category are shown below:

  • London Borough of Hackney (25 024 520)

    Statement Closed after initial enquiries Council tax 14-Jul-2026

    Summary: We will not investigate this complaint about council tax enforcement. This is mainly because any injustice is not significant enough to warrant investigation.

  • London Borough of Brent (26 001 747)

    Statement Closed after initial enquiries Council tax 14-Jul-2026

    Summary: We will not investigate this complaint about a Council tax premium and discretionary relief because there is a right of appeal to a valuation tribunal.

  • London Borough of Ealing (26 002 334)

    Statement Closed after initial enquiries Council tax 14-Jul-2026

    Summary: We will not investigate this complaint about a Council tax exemption because there is a right of appeal to a valuation tribunal.

  • London Borough of Brent (25 026 960)

    Statement Closed after initial enquiries Council tax 13-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because there is not enough evidence of fault by the Council to warrant investigation. The Council has provided a suitable remedy for its complaint response delay.

  • London Borough of Enfield (26 001 618)

    Statement Closed after initial enquiries Council tax 13-Jul-2026

    Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal.

  • Wirral Metropolitan Borough Council (26 001 746)

    Statement Closed after initial enquiries Council tax 13-Jul-2026

    Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal and the matter is out of time.

  • Kingston Upon Hull City Council (26 009 372)

    Statement Closed after initial enquiries Council tax 13-Jul-2026

    Summary: We will not investigate X’s complaint about the Council’s handling of their council tax. This is because the complaint is made late and I see no good reason why it could not have been made sooner.

  • Coventry City Council (26 009 444)

    Statement Closed after initial enquiries Council tax 13-Jul-2026

    Summary: We will not investigate this complaint about a Council Tax premium because there is a right of appeal to the Valuation Tribunal.

  • London Borough of Hammersmith & Fulham (25 025 894)

    Statement Closed after initial enquiries Council tax 12-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the recovery of council tax. This is because there is not enough evidence of fault by the Council to warrant investigation and we will not investigate complaints about complaints handling where we are not investigating the substantive matter.

  • Coventry City Council (25 026 302)

    Statement Upheld Council tax 12-Jul-2026

    Summary: We will not investigate this complaint about backdated council tax. This is because the Council has already taken action and provided a suitable remedy

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