Cheshire West & Chester Council (25 001 187)

Statement Upheld Council tax 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s alleged failure to provide Mr X with a council tax refund or to properly respond to his complaint about this. This is because he has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.

South Kesteven District Council (25 001 680)

Statement Closed after initial enquiries Council tax 05-Aug-2025

Summary: We will not investigate this complaint about a council tax error in 2023. The complaint is late and there is no good reason to investigate now.

North Devon District Council (25 001 737)

Statement Closed after initial enquiries Council tax 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to send Mr X correct council tax bills. This is because the Council has acknowledged the fault, corrected the account and provided Mr X with an apology. Further investigation would be unlikely to result in a different outcome.

Eastleigh Borough Council (25 002 615)

Statement Closed after initial enquiries Council tax 05-Aug-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of council tax arrears since 2020. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We have no jurisdiction to investigate complaints about matters which have been subject to court proceedings.

London Borough of Ealing (25 006 576)

Statement Closed after initial enquiries Council tax 05-Aug-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

London Borough of Barnet (25 007 059)

Statement Closed after initial enquiries Council tax 05-Aug-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

London Borough of Croydon (24 016 979)

Statement Closed after initial enquiries Council tax 04-Aug-2025

Summary: We will not investigate this complaint about the Council adding recovery costs to a council tax demand which Mr X says he did not receive. We have no jurisdiction to investigate complaints about matters which have been subject to court proceedings. There is insufficient evidence of fault in the Council’s billing process prior to the proceedings.

London Borough of Barnet (25 001 825)

Statement Closed after initial enquiries Council tax 04-Aug-2025

Summary: We will not investigate Mrs X’s complaint about the Councils poor communication. This is because further investigation is unlikely to lead to a different outcome.

London Borough of Lewisham (25 003 173)

Statement Closed after initial enquiries Council tax 04-Aug-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax account. This is because there is not enough evidence of fault to justify investigating. Mr X can appeal regarding a council tax discount.

West Lindsey District Council (25 004 473)

Statement Closed after initial enquiries Council tax 04-Aug-2025

Summary: We will not investigate this complaint about historic council tax arrears because there is insufficient evidence of fault by the Council.