Stockton-on-Tees Borough Council (24 013 199)

Statement Closed after initial enquiries Council tax 02-Sep-2025

Summary: We will not investigate this complaint about the allocation of council tax payments. This because there is insufficient evidence of fault by the Council.

Arun District Council (25 005 689)

Statement Upheld Council tax 02-Sep-2025

Summary: We will not investigate this complaint about the administration of a council tax account as the Council has provided a satisfactory remedy and we cannot achieve the outcome the complainant seeks.

London Borough of Hackney (25 003 406)

Statement Closed after initial enquiries Council tax 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account, or the summons fees the Council has charged Mr X. This is because the complaint relates to matters that took place more than 12 months ago. It would have been reasonable for Mr X to complain earlier. There is no good reason to exercise discretion to investigate matters that took place this long ago.

Preston City Council (25 010 068)

Statement Closed after initial enquiries Council tax 02-Sep-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

North Somerset Council (24 006 942)

Statement Upheld Council tax 01-Sep-2025

Summary: We will not investigate this complaint about council tax. This is because the Council has agreed to remedy the injustice.

Sandwell Metropolitan Borough Council (24 019 612)

Statement Closed after initial enquiries Council tax 01-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of council tax arrears from 2022 onwards. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate matters which have been subject to court proceedings.

West Northamptonshire Council (25 008 955)

Statement Closed after initial enquiries Council tax 01-Sep-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Nottingham City Council (25 009 070)

Statement Closed after initial enquiries Council tax 01-Sep-2025

Summary: We will not investigate this complaint about Council tax support as there will be a right of appeal to a Valuation Tribunal.

North Norfolk District Council (25 009 092)

Statement Closed after initial enquiries Council tax 01-Sep-2025

Summary: We will not investigate this complaint that the Council did not notify the complainant of an extra council tax charge for a second home. This is because there is insufficient evidence of fault by the Council.

Salford City Council (25 010 002)

Statement Closed after initial enquiries Council tax 01-Sep-2025

Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to a Valuation Tribunal.