Council tax

Recent statements in this category are shown below:

  • North Somerset Council (18 005 616)

    Statement Not upheld Council tax 19-Feb-2019

    Summary: Mr E complains the Council has sent a council tax debt to its enforcement agents. But a different agents have confirmed he had cleared all his council tax debts. The Ombudsman's investigation has compared Mr E's council tax bills over three years with the payments he made. This shows the Council is correct to say Mr E still owes it council tax.

  • Northumberland Council (18 003 125)

    Statement Upheld Council tax 18-Feb-2019

    Summary: The Council was responsible for a series of delays and created confusion when a property owner wanted to change from council tax to business rates. It got a liability order for council tax when it should not have done. These actions caused injustice to the complaint. The Council has agreed to apologise and pay the complainant £450 for the trouble it caused him.

  • Aylesbury Vale District Council (18 009 149)

    Statement Not upheld Council tax 15-Feb-2019

    Summary: Miss B complains about how the Council has dealt with her council tax arrears. There is no fault in the Council's actions. It has also written of £500 of the arrears balance to help Miss B bring her account up to date.

  • Worthing Borough Council (18 009 587)

    Statement Upheld Council tax 14-Feb-2019

    Summary: Ms B complains about the way the Council dealt with her council tax account and the recovery action it took in respect of the claimed debt. The Ombudsman finds there was fault by the Council in failing to check address information but, on balance and taking account of Ms B's own actions, that fault did not lead to injustice for Ms B requiring remedy.

  • Southend-on-Sea Borough Council (18 006 104)

    Statement Upheld Council tax 11-Feb-2019

    Summary: There was fault in how enforcement agents, acting on behalf of the Council, dealt with the ownership of a vehicle they had removed. This meant the complainant was wrongly required to pay storage fees. The Council has agreed to refund the fees to him, and also offer a payment to reflect his time and trouble.

  • Kingston upon Hull City Council (17 015 944)

    Statement Not upheld Council tax 07-Feb-2019

    Summary: Mr F complains violence was used by an enforcement agent in recovery of a council tax debt and he was forced to pay for council tax he did not owe. The Ombudsman has found no fault in the way the Council has calculated Mr F's council tax liability or administered his accounts. We have discontinued the investigation into the enforcement agent's conduct.

  • Sandwell Metropolitan Borough Council (18 008 102)

    Statement Not upheld Council tax 07-Feb-2019

    Summary: Mr B complained about the way the Council had dealt with his council tax account. He said it had failed to send him the correct bills or summons or respond to his complaint. I cannot find fault with the actions of the Council.

  • Leeds City Council (18 003 715)

    Statement Upheld Council tax 07-Feb-2019

    Summary: Mr and Mrs X complain about the Council's failure to consider their request for a review of entitlement under its Council Tax Support Scheme. The Ombudsman has found some fault in what the Council did but this did not lead to significant injustice. Other parts of Mr and Mrs X's complaint are outside the Ombudsman's jurisdiction.

  • Birmingham City Council (18 009 112)

    Statement Not upheld Council tax 04-Feb-2019

    Summary: Ms X complains the Council has taken enforcement action without due regard for her family's personal or financial circumstances. There is no fault in the way the Council pursued the Council Tax debts. We do not uphold Ms X's complaint.

  • Aylesbury Vale District Council (18 008 875)

    Statement Upheld Council tax 04-Feb-2019

    Summary: Miss B complains that the Council did not properly deal with a complaint about her Council Tax account, and did not explain how recent bills had been calculated. The Council dealt with her complaint, but made a mistake when it processed her bill and the explanation the Council gave to Miss B about her bill was wrong. Miss B remains uncertain how much she should have to pay. The Council should pay Miss B £100 for the unnecessary inconvenience and distress she suffered and review its procedures to prevent similar fault occurring again.