Thanet District Council (25 015 231)

Statement Closed after initial enquiries Council tax 10-Feb-2026

Summary: We will not investigate this complaint about Council tax premiums because there is a legal remedy and a right of appeal to a Valuation Tribunal.

Knowsley Metropolitan Borough Council (25 015 949)

Statement Closed after initial enquiries Council tax 10-Feb-2026

Summary: We cannot investigate how a council tax liability order was awarded because as this is a decision of the court, it is outside our legal remit. Mr X is not caused a significant injustice from any fault in the Council’s administration of his council tax account prior to the court action, and we will not therefore investigate.

Rossendale Borough Council (25 013 178)

Statement Closed after initial enquiries Council tax 10-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to notify Miss X before referral to enforcement. This is because an investigation would be unlikely to find fault with the Council’s actions. In addition, it would be reasonable for Miss X to refer her complaint to the Valuation Tribunal.

Halton Borough Council (25 013 938)

Statement Closed after initial enquiries Council tax 09-Feb-2026

Summary: We will not investigate this complaint about a council tax liability order. This is because we cannot investigate what happens in court. Part of Ms X’s complaint is late.

Reigate & Banstead Borough Council (25 013 956)

Statement Closed after initial enquiries Council tax 09-Feb-2026

Summary: We will not investigate this complaint about a visit the Council made to Ms X’s home in relation to her council tax account. This is because an investigation would be unlikely to provide a worthwhile outcome for Ms X.

London Borough of Lambeth (25 013 067)

Statement Closed after initial enquiries Council tax 09-Feb-2026

Summary: We cannot investigate Mr X’s complaint about a council tax court summons because the law prevents us from investigating complaints about the start of court action.

Worcester City Council (25 013 299)

Statement Closed after initial enquiries Council tax 09-Feb-2026

Summary: We cannot investigate Mr X complaint about the name used on a liability order. We do not have the power to investigate matters which have been considered in court.

London Borough of Southwark (25 024 972)

Statement Closed after initial enquiries Council tax 09-Feb-2026

Summary: We will not investigate this complaint about the Council’s delayed issuing of a council tax bill and efficiency of its computer system. The Council removed the outstanding council tax balance, and we cannot change the Council’s computer system therefore there is no worthwhile outcome achievable by our investigation.

London Borough of Southwark (25 014 217)

Statement Closed after initial enquiries Council tax 06-Feb-2026

Summary: We will not investigate this complaint about the Council’s handling of council tax billing and a liability decision. This is because it is reasonable for Mr X to use his appeal right to the Valuation Tribunal Service. Nor will we look at the remainder of Mr X’s complaint because the Council has corrected the error, apologised and offered symbolic financial remedy, therefore further investigation would not lead to a different outcome.

West Northamptonshire Council (25 014 823)

Statement Closed after initial enquiries Council tax 06-Feb-2026

Summary: We will not investigate this complaint about council tax recovery action. This is because there is not enough evidence of fault by the Council.