Council tax

Recent statements in this category are shown below:

  • Worthing Borough Council (18 009 587)

    Statement Upheld Council tax 14-Feb-2019

    Summary: Ms B complains about the way the Council dealt with her council tax account and the recovery action it took in respect of the claimed debt. The Ombudsman finds there was fault by the Council in failing to check address information but, on balance and taking account of Ms B's own actions, that fault did not lead to injustice for Ms B requiring remedy.

  • Southend-on-Sea Borough Council (18 006 104)

    Statement Upheld Council tax 11-Feb-2019

    Summary: There was fault in how enforcement agents, acting on behalf of the Council, dealt with the ownership of a vehicle they had removed. This meant the complainant was wrongly required to pay storage fees. The Council has agreed to refund the fees to him, and also offer a payment to reflect his time and trouble.

  • Kingston upon Hull City Council (17 015 944)

    Statement Not upheld Council tax 07-Feb-2019

    Summary: Mr F complains violence was used by an enforcement agent in recovery of a council tax debt and he was forced to pay for council tax he did not owe. The Ombudsman has found no fault in the way the Council has calculated Mr F's council tax liability or administered his accounts. We have discontinued the investigation into the enforcement agent's conduct.

  • Sandwell Metropolitan Borough Council (18 008 102)

    Statement Not upheld Council tax 07-Feb-2019

    Summary: Mr B complained about the way the Council had dealt with his council tax account. He said it had failed to send him the correct bills or summons or respond to his complaint. I cannot find fault with the actions of the Council.

  • Leeds City Council (18 003 715)

    Statement Upheld Council tax 07-Feb-2019

    Summary: Mr and Mrs X complain about the Council's failure to consider their request for a review of entitlement under its Council Tax Support Scheme. The Ombudsman has found some fault in what the Council did but this did not lead to significant injustice. Other parts of Mr and Mrs X's complaint are outside the Ombudsman's jurisdiction.

  • Birmingham City Council (18 009 112)

    Statement Not upheld Council tax 04-Feb-2019

    Summary: Ms X complains the Council has taken enforcement action without due regard for her family's personal or financial circumstances. There is no fault in the way the Council pursued the Council Tax debts. We do not uphold Ms X's complaint.

  • Aylesbury Vale District Council (18 008 875)

    Statement Upheld Council tax 04-Feb-2019

    Summary: Miss B complains that the Council did not properly deal with a complaint about her Council Tax account, and did not explain how recent bills had been calculated. The Council dealt with her complaint, but made a mistake when it processed her bill and the explanation the Council gave to Miss B about her bill was wrong. Miss B remains uncertain how much she should have to pay. The Council should pay Miss B £100 for the unnecessary inconvenience and distress she suffered and review its procedures to prevent similar fault occurring again.

  • Stoke-on-Trent City Council (18 004 832)

    Statement Upheld Council tax 04-Feb-2019

    Summary: Mr X complained the Council wrongly sent recovery letters and court summonses to him for council tax despite informing the Council there were tenants living in his properties. The Council is at fault for incorrectly sending a recovery letter and a court summons to him. The Council has agreed to apologise to Mr X and provide him with a financial remedy of £100 for the injustice caused. We are happy with the service improvements the Council said it intends to make.

  • London Borough of Lambeth (18 004 512)

    Statement Upheld Council tax 01-Feb-2019

    Summary: Mr C complains the Council failed to deal with his claim for council tax support and wrongly took recovery action against him for council tax arrears. The Ombudsman has found fault in the way the Council dealt with Mr C's correspondence and account resulting in unnecessary recovery action. The Council has already withdrawn the summonses and associated costs and made a hardship award to Mr C. However, the Ombudsman considers the Council should also apologise and pay £100 to Mr C.

  • Newcastle-under-Lyme Borough Council (18 011 184)

    Statement Not upheld Council tax 01-Feb-2019

    Summary: Mr B complains the Council took enforcement action against him for council tax arrears that were not his. Mr B says the Council's actions have cause him distress and inconvenience. The Ombudsman has not found fault with the Council.