Recent statements in this category are shown below:
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East Riding of Yorkshire Council (25 003 511)
Statement Closed after initial enquiries Council tax 27-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.
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Buckinghamshire Council (25 000 292)
Statement Upheld Council tax 27-May-2025
Summary: We will not investigate this complaint about the council tax empty homes premium. This is because the Council will invite the complainant to apply for discretionary financial support.
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North West Leicestershire District Council (24 008 862)
Statement Upheld Council tax 21-May-2025
Summary: Miss X complained about how the Council handled her council tax account. The Council was at fault in how it considered its debt recovery process and communicated with Miss X about her complaint. This caused Miss X avoidable distress, time, and trouble. The Council agreed to apologise and pay a financial remedy. It will also decide what changes are needed to its processes, or staff training, to ensure it does not miss council tax queries in future.
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Birmingham City Council (24 022 987)
Statement Closed after initial enquiries Council tax 21-May-2025
Summary: We will not investigate this complaint about the Council’s decisions relating to Mrs X’s property. The Council is not responsible for decisions about whether a property is uninhabitable, as the Valuation Office Agency makes such decisions. It is not proportionate to investigate peripheral matters, and the courts are best placed to consider complaints about what exemptions and discounts a council has decided to offer.
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Leicester City Council (24 022 106)
Statement Closed after initial enquiries Council tax 20-May-2025
Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal.
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East Lindsey District Council (25 000 235)
Statement Closed after initial enquiries Council tax 20-May-2025
Summary: We will not investigate this complaint about Council tax payments because there is no evidence of fault by the Council.
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Hinckley & Bosworth Borough Council (25 001 127)
Statement Closed after initial enquiries Council tax 20-May-2025
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.
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Statement Upheld Council tax 20-May-2025
Summary: We will not investigate this complaint about council tax recovery. Further investigation would not lead to a different outcome.
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Three Rivers District Council (24 012 423)
Statement Upheld Council tax 19-May-2025
Summary: Mr X complained the Council failed to issue the correct letters ahead of court action. Mr X says himself and his wife have been treated unfairly and were unable to attend their court date. We have found the Council at fault for failing to issue a letter which explained Mr X’s payment plan had been ended. This caused uncertainty for Mr X and his wife. The Council has agreed to apologise to Mr and Mrs X to remedy the injustice caused.
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Statement Closed after initial enquiries Council tax 19-May-2025
Summary: We will not investigate this complaint about housing benefit and Council tax reduction because there is a right of appeal to a tribunal.