Telford & Wrekin Council (24 022 335)

Statement Closed after initial enquiries Council tax 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of council tax matters. This is because most of the complaint is late, and for more recent matters there is insufficient evidence of fault to justify an investigation. We cannot investigate part of the complaint as it relates to court proceedings.

Preston City Council (25 005 985)

Statement Closed after initial enquiries Council tax 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s actions regarding Mrs X’s council tax account. This is because further investigation would not lead to a different outcome.

City of York Council (25 010 164)

Statement Closed after initial enquiries Council tax 16-Sep-2025

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.

City of Bradford Metropolitan District Council (25 010 213)

Statement Closed after initial enquiries Council tax 16-Sep-2025

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.

London Borough of Newham (25 004 312)

Statement Upheld Council tax 16-Sep-2025

Summary: We will not investigate this complaint about Council Tax arrears and enforcement. This is because the injustice caused was remedied during the Council’s complaints process.

Kirklees Metropolitan Borough Council (25 006 010)

Statement Closed after initial enquiries Council tax 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for outstanding council tax arrears. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.

London Borough of Hackney (25 004 137)

Statement Closed after initial enquiries Council tax 15-Sep-2025

Summary: We will not investigate Miss X’s complaint about Council Tax recovery and communication as it is unlikely we would find fault. We cannot investigate action within Court proceedings. And the Information Commissioner’s Office is better placed to consider a data protection complaint.

London Borough of Newham (24 021 331)

Statement Upheld Council tax 14-Sep-2025

Summary: Mr X complained the Council wrongly pursued him for council tax debt. He also complained about the Council’s decision to take legal action against him and the process it followed. We found the Council at fault for misleading wording on its website which caused Mr X avoidable distress. The Council has agreed to make a payment to Mr X to recognise his distress and make changes to improve its service. We cannot investigate the other parts of this complaint because the issues Mr X complained about have been, or reasonably could have been, discussed in court.

London Borough of Barnet (25 007 302)

Statement Closed after initial enquiries Council tax 14-Sep-2025

Summary: We will not investigate this complaint about council tax liability. This is because Mr X has appealed to a tribunal.

Stafford Borough Council (25 005 259)

Statement Closed after initial enquiries Council tax 14-Sep-2025

Summary: We will not investigate this complaint about Council tax billing because there is insufficient injustice to warrant investigation.