London Borough of Barnet (25 006 703)

Statement Closed after initial enquiries Council tax 21-Oct-2025

Summary: We will not investigate this complaint about a council tax discount. This is because there is reasonable to expect Miss X to use her right of appeal to the Valuation Tribunal.

Cambridge City Council (25 007 329)

Statement Closed after initial enquiries Council tax 21-Oct-2025

Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account nor its failure to make its telephone line more accessible for disabled users. This is because an investigation would not lead to a different outcome for Mr X.

Wigan Metropolitan Borough Council (25 007 743)

Statement Closed after initial enquiries Council tax 21-Oct-2025

Summary: We will not investigate this complaint about council tax payments. This is because there is not enough evidence of fault by the Council to justify an investigation.

Cheshire West & Chester Council (25 005 907)

Statement Closed after initial enquiries Council tax 20-Oct-2025

Summary: We will not investigate this complaint about the Council overcharging Miss X for council tax. This is because an investigation would not achieve a different outcome for her.

Birmingham City Council (25 006 081)

Statement Closed after initial enquiries Council tax 20-Oct-2025

Summary: We will not investigate this complaint about a dispute over council tax liability because there is a right of appeal to a Valuation Tribunal.

London Borough of Barnet (25 006 800)

Statement Upheld Council tax 20-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of the council tax premium charge on his second home. This is mostly because the Council has agreed to apologise to Mr X and pay him £100 in recognition of the injustice caused. Therefore, investigation by us would not be proportionate.

Arun District Council (25 007 274)

Statement Closed after initial enquiries Council tax 20-Oct-2025

Summary: We will not investigate Mr Z’s complaint about how the Council handled his missed Council Tax payment. This is because there is not enough remaining injustice to warrant investigation.

Manchester City Council (25 004 714)

Statement Upheld Council tax 19-Oct-2025

Summary: We will not investigate Mr X’s complaint about the council’s handling of his council tax discount. This is because, at our invitation, the Council agreed to make a symbolic payment to Mr X. We consider this a suitable remedy.

Cornwall Council (25 015 062)

Statement Closed after initial enquiries Council tax 16-Oct-2025

Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.

Welwyn Hatfield Borough Council (25 005 874)

Statement Closed after initial enquiries Council tax 15-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax enquiries. This is because we could not add to the Council’s previous response and further investigation would not lead to a different outcome