Council tax

Recent statements in this category are shown below:

  • Liverpool City Council (18 010 338)

    Statement Upheld Council tax 16-Apr-2019

    Summary: Ms X complains about the Council's handling of her council tax. She says she should only pay council tax for one property but the Council sent her bills for several properties. She says this caused her financial hardship. The Ombudsman finds fault which did not cause Ms X an injustice.

  • Luton Borough Council (18 011 638)

    Statement Not upheld Council tax 15-Apr-2019

    Summary: Mrs B complains the Council misled her regarding a council tax exemption. She said this meant she had to pay a significant amount. The Ombudsman has not found fault by the Council.

  • Middlesbrough Borough Council (18 018 357)

    Statement Upheld Council tax 10-Apr-2019

    Summary: The Ombudsman will not investigate this complaint about a Council error which led to the complainant wrongly receiving a court summons for council tax. This is because the Council has provided a proportionate response and there is not enough remaining injustice to require an investigation.

  • London Borough of Barnet (18 010 601)

    Statement Upheld Council tax 09-Apr-2019

    Summary: Mrs X complains about the Council's handling of her property's council tax. She says the Council charged her council tax when it should not have. She also says the Council took money from her bank account without permission and refused to open a council tax account in her name only. Mrs X says the Council's actions caused her to incur overdraft fees and financial loss. The Ombudsman finds fault with the Council for wrongly closing Mrs X's council tax account. We recommend the Council pay Mrs X £100. We do not find fault with the Council's other actions.

  • Blaby District Council (18 018 049)

    Statement Upheld Council tax 09-Apr-2019

    Summary: The Ombudsman will not investigate this complaint about a Council Tax account being sent to the bailiffs even though the complainant was complying with a repayment plan for arrears. This is because the Council has already taken action which is a satisfactory way to resolve the complaint.

  • Daventry District Council (18 018 673)

    Statement Upheld Council tax 09-Apr-2019

    Summary: The Ombudsman will not investigate this complaint about a data incident. This is because the Council has provided a proportionate response and there is not enough remaining injustice to require an investigation. In addition, the complainant can complain to the Information Commissioner.

  • Walsall Metropolitan Borough Council (18 014 266)

    Statement Upheld Council tax 28-Mar-2019

    Summary: Miss X complained for Mr Y, and her mother Mrs Z, about the Council's handling of their Council Tax account. The Ombudsman should not investigate this complaint. This is because the Council has used its discretion, where the regulations allow, not to recover the money it says Mr Y owed on the account.

  • Mendip District Council (18 011 800)

    Statement Not upheld Council tax 27-Mar-2019

    Summary: Ms X complains the Council failed to collect council tax from her bank account causing avoidable arrears. We do not propose to uphold this complaint finding no fault in the Council's actions.

  • Worthing Borough Council (18 010 952)

    Statement Not upheld Council tax 20-Mar-2019

    Summary: Mr X says the Council is at fault in how it has handled his council tax account for the period between 2015 and 2017. The Ombudsman has not found evidence of fault by the Council in the matters he has investigated and so he has ended his investigation of this complaint.

  • Durham County Council (18 001 943)

    Statement Not upheld Council tax 18-Mar-2019

    Summary: I found no fault in the way the Council reached the decision to put Mr X on its register of potentially violent persons and considered his appeal. I did not investigate other parts of Mr X's complaint about Council Tax matters.

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