London Borough of Hounslow (25 002 678)

Statement Closed after initial enquiries Council tax 29-Jul-2025

Summary: We will not investigate Ms X’s complaint that the Council did not refund a council tax payment she made in error. This is because there is insufficient evidence of fault and it is unlikely investigation would achieve significantly more for Ms X as the Council has now refunded the payment.

Middlesbrough Borough Council (25 002 782)

Statement Closed after initial enquiries Council tax 29-Jul-2025

Summary: We will not investigate this complaint about the Council’s actions regarding Mrs X’s council tax account. This is because there is insufficient evidence of fault by the Council to justify an investigation.

Herefordshire Council (25 003 333)

Statement Upheld Council tax 29-Jul-2025

Summary: We will not investigate this council tax error following a death because the Council has provided a satisfactory remedy and there is not enough remaining injustice to require an investigation.

Hinckley & Bosworth Borough Council (25 003 846)

Statement Closed after initial enquiries Council tax 29-Jul-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax account as it is unlikely we will find fault by the Council. We cannot investigate the complaint about a liability order as this was decided in court and not therefore within our legal remit.

Salford City Council (25 003 882)

Statement Closed after initial enquiries Council tax 29-Jul-2025

Summary: We will not investigate this complaint about a disputed council tax bill as Mr X can appeal to the Valuation Tribunal.

London Borough of Lambeth (24 020 224)

Statement Not upheld Council tax 28-Jul-2025

Summary: Ms X complained about the way the Council dealt with her Council Tax account and issued her with a summons. The Council has accepted it was at fault. It has already apologised to Ms X and offered her a payment in recognition of the distress caused which is suitable action for it to take. So, we have ended our investigation into the complaint.

London Borough of Croydon (25 002 081)

Statement Closed after initial enquiries Council tax 28-Jul-2025

Summary: We will not investigate this complaint about Miss X’s council tax payment plan. This is because it is reasonable to expect Miss X to use her right of appeal to the Valuation Tribunal. In addition, of the matters remaining, there is not enough evidence of fault.

Epping Forest District Council (25 006 396)

Statement Closed after initial enquiries Council tax 28-Jul-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

City of Bradford Metropolitan District Council (25 006 424)

Statement Closed after initial enquiries Council tax 28-Jul-2025

Summary: We will not investigate this complaint about Council tax liability because the matter was appealed to a Valuation Tribunal.

Central Bedfordshire Council (25 003 830)

Statement Closed after initial enquiries Council tax 28-Jul-2025

Summary: We will not investigate this complaint about the way the Council handled the complainant’s council tax. This is because there is insufficient evidence of fault by the Council.