Cannock Chase District Council (24 020 505)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate Miss X’s complaint about a council tax penalty charge. This is because there is an appeal right to the Valuation Tribunal and it would have been reasonable to expect Miss X to use it.

Ashford Borough Council (25 014 560)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate this complaint about how the council handled Ms X’s council tax account. This is because it is reasonable to expect her to appeal to the Valuation Tribunal and Ms X can refer to The Information Commissioner about her subject access request.

London Borough of Haringey (25 016 903)

Statement Upheld Council tax 12-May-2026

Summary: We have upheld Mr X’s complaint about the handling of his council tax account. The Council has agreed to take appropriate action to remedy the injustice to Mr X.

Folkestone & Hythe District Council (25 022 114)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate this complaint about the Council’s requirement that Mr X apply for council tax reduction. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Enfield (25 022 212)

Statement Upheld Council tax 12-May-2026

Summary: We will not investigate this complaint about the Council handling of Ms X’s council tax. This is because the Council has already taken suitable action. Further investigation is unlikely to lead to a different outcome.

London Borough of Sutton (25 024 757)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s delay in responding to his email. A further investigation is unlikely to achieve anything worthwhile.

London Borough of Enfield (25 027 627)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a valuation tribunal.

London Borough of Harrow (25 021 701)

Statement Closed after initial enquiries Council tax 11-May-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his council tax account. That is because he appealed to the Valuation Tribunal, therefore the law says we cannot investigate. There is not enough evidence of fault in the Council’s other actions to justify our involvement.

South Gloucestershire Council (25 023 956)

Statement Closed after initial enquiries Council tax 11-May-2026

Summary: We will not investigate Mr X’s complaint about a data breach and the Council sending an Enforcement Agent to his property. Another body is better placed to investigate the first part of his complaint, and a further investigation is unlikely to achieve anything worthwhile for the second part of his complaint.

London Borough of Hackney (25 024 256)

Statement Closed after initial enquiries Council tax 11-May-2026

Summary: We will not investigate Mr X’s complaint about council tax liability and the Council’s delay in issuing a council tax bill. Mr X can appeal to the Valuation Tribunal for the first part of his complaint. An investigation into the second part of is complaint is unlikely to achieve anything worthwhile.