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Council tax

Recent statements in this category are shown below:

  • London Borough of Newham (21 017 853)

    Statement Not upheld Council tax 05-Jul-2022

    Summary: There is no evidence that Mr X contacted the Council to agree a payment arrangement before the case was passed to enforcement agents for recovery. There is no evidence of fault in the actions of the enforcement agents and so the fees incurred are correctly owed.

  • London Borough of Croydon (21 014 094)

    Statement Not upheld Council tax 30-Jun-2022

    Summary: Miss X complains about the Council's failure to notify her of Council Tax arrears and subsequent enforcement action. We have not found the Council to be at fault because it contacted Miss X at her last known address.

  • Eastbourne Borough Council (22 003 174)

    Statement Upheld Council tax 26-Jun-2022

    Summary: We will not investigate this complaint about lack of access to Ms X's council tax account because it has been remedied.

  • Cherwell District Council (21 012 667)

    Statement Upheld Council tax 23-Jun-2022

    Summary: Ms X complains about the Council's decision to take enforcement action for historic council tax arrears and the handling of her vulnerability as a debtor. We do not find fault in the Council's decision to pursue the historic debts. However, we have found fault in the Council's handling of Ms X's vulnerability as a debtor. To remedy this, the Council has agreed to apologise to Ms X, review Ms X's case with the bailiffs and make a service improvement.

  • London Borough of Sutton (21 014 074)

    Statement Not upheld Council tax 21-Jun-2022

    Summary: Ms B complains the Council took enforcement action against her for non-payment of council tax. She says this was because of a mistake by the Council. Ms B says she was suffering financial hardship and had to pay additional costs to the bailiff. The Ombudsman does not find fault in how the Council managed the debt before enforcement action, or in how enforcement action took place.

  • London Borough of Brent (21 017 058)

    Statement Upheld Council tax 08-Jun-2022

    Summary: Ms X complains the Council has not dealt with her Council Tax properly. The Council sent incorrect information to a different Council and did not tell Ms X she shouldn't pay Council Tax. Ms X was wrongly charged Council Tax by the other Council. The Council has agreed to pay Ms X £200 and has made service improvements. It has also agreed to review letters when providing accommodation.

  • London Borough of Croydon (21 014 243)

    Statement Upheld Council tax 05-Jun-2022

    Summary: Ms X complained about the Council's actions undertaken to recover her Council Tax. She said she was unfairly charged recovery fees as, although with delay, she paid all her Council Tax instalments in the months they were due. We find fault in the way the Council carried out the Council Tax recovery. The Council accepted our recommendations to remedy the injustice caused to Ms X.

  • London Borough of Barnet (22 002 602)

    Statement Upheld Council tax 30-May-2022

    Summary: We will not investigate this complaint about a late demand for council tax as the Council has remedied the matter.

  • Sandwell Metropolitan Borough Council (21 012 086)

    Statement Upheld Council tax 30-May-2022

    Summary: Mr X complained about the Council's handling of his council tax account. We found fault by the Council, including avoidable delay and taking council tax recovery action after Mr X appealed to the Valuation Tribunal. Mr X experienced avoidable distress and unnecessary time and trouble before the Council adjusted his council tax bill to show a credit balance. To put matters right, the Council agreed to apologise to Mr X, pay £ 450 in recognition of his distress, time and trouble and refund his council tax credit.

  • Salford City Council (21 010 556)

    Statement Upheld Council tax 22-May-2022

    Summary: Mr X complained the Council failed to make him liable for council tax in August 2018 instead taking this action in 2021. The delayed action resulted in a large refund being make to Mr X's lodgers and the Council demanding arrears of over £7,000. The Council was at fault for not acting on information provided it to until three years later. To remedy the injustice caused, the Council will make a payment to Mr X of 50% of the amount charged in that three year period.