Salford City Council (25 015 971)

Statement Closed after initial enquiries Council tax 16-Jun-2026

Summary: We will not investigate this complaint about how the Council handled Miss X’s Council Tax account. The Council has decided to cease recovery action and waive the costs charged, which is the outcome Miss X wanted. Further investigation by us is unlikely to achieve anything more.

Rochdale Metropolitan Borough Council (25 020 450)

Statement Closed after initial enquiries Council tax 16-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of Mrs Z’s council tax account. We could not add to the investigation the Council has already carried out, so there is no worthwhile outcome achievable from our investigation.

Gosport Borough Council (25 023 045)

Statement Closed after initial enquiries Council tax 15-Jun-2026

Summary: We will not investigate Ms X’s complaint on behalf of Mrs Y about the Council failing to tell Mrs Y about her right to apply for Council Tax Support. This is because it is reasonable to expect her to use her right of appeal to the Valuation Tribunal.

Sheffield City Council (25 025 483)

Statement Closed after initial enquiries Council tax 15-Jun-2026

Summary: We will not investigate this complaint about a council tax exemption. There is not enough evidence of fault by the Council to justify investigation.

East Suffolk Council (25 027 860)

Statement Closed after initial enquiries Council tax 15-Jun-2026

Summary: We will not investigate this complaint about increased council tax instalments as it is unlikely we will find fault by the Council causing a significant injustice to Mr X.

London Borough of Barnet (26 004 019)

Statement Upheld Council tax 15-Jun-2026

Summary: We will not investigate this complaint about a discretionary council tax reduction claim. This is because at our invitation, the Council agreed to remedy the potential injustice.

Trafford Council (25 022 816)

Statement Closed after initial enquiries Council tax 14-Jun-2026

Summary: We will not investigate Mr X’s complaint about council tax. There is not enough evidence of a significant injustice which meets the threshold for our involvement and in any case, there is no worthwhile outcome achievable by us investigating.

London Borough of Barnet (25 024 985)

Statement Closed after initial enquiries Council tax 14-Jun-2026

Summary: We cannot investigate this complaint about a council tax premium. Ms X has used her right of appeal to the Valuation Tribunal.

London Borough of Enfield (25 009 317)

Statement Upheld Council tax 11-Jun-2026

Summary: Miss X complained the Council delayed in dealing with her request for a Single Person Discount and did not respond to her complaint. We found fault in the Council’s delay in dealing with Miss X’s request, its failure to properly consider information she had provided in support of her application, and its complaint handling. These faults caused Miss X avoidable frustration, uncertainty, and time and trouble. The Council has agreed to our recommendations.

London Borough of Newham (25 014 825)

Statement Upheld Council tax 11-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s council tax account. We could not add to the investigation the Council has already done. Additionally, we are satisfied with the Council’s actions so have ended our assessment.