South Gloucestershire Council (26 017 141)

Statement Closed after initial enquiries Council tax support 24-Sep-2026

Summary: We will not investigate Mr X’s complaint about a council tax reduction. Mr X has a right of appeal to the Valuation Tribunal, and it would be reasonable to expect him to use it.

Reading Borough Council (26 017 283)

Statement Closed after initial enquiries Council tax support 24-Sep-2026

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s Council Tax Reduction. This is because Mr X has appealed to the Valuation Tribunal, so we have no power to investigate.

London Borough of Lambeth (25 025 981)

Statement Closed after initial enquiries Council tax support 06-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of a Valuation Tribunal decision on a council tax reduction decision. This is because the Council has taken suitable action and Ms X can appeal the new decision to the Valuation Tribunal.

London Borough of Merton (25 028 920)

Statement Closed after initial enquiries Council tax support 03-Sep-2026

Summary: We will not investigate this complaint about council tax and council tax support communication. This is because there is not enough evidence of fault by the Council to justify investigation.

London Borough of Croydon (25 027 156)

Statement Closed after initial enquiries Council tax support 31-Aug-2026

Summary: We will not investigate this complaint about a council tax support overpayment. This is because it was reasonable to expect Mrs X to appeal to the Valuation Tribunal.

London Borough of Waltham Forest (26 013 928)

Statement Closed after initial enquiries Council tax support 27-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision about the complainant’s housing benefit entitlement. This is because most of the complaint is late and there are no good reasons to investigate. In any case it was reasonable to expect the complainant to use their legal right to appeal to the specialist Social Entitlement Tribunal.

Harborough District Council (25 026 847)

Statement Closed after initial enquiries Council tax support 24-Aug-2026

Summary: We will not investigate this complaint about Miss X’s council tax reduction entitlement. This is because there is not enough evidence of fault by the Council, and the DWP can consider Miss X’s dispute. Part of the complaint is late.

Hertsmere Borough Council (25 027 759)

Statement Closed after initial enquiries Council tax support 18-Aug-2026

Summary: We will not investigate this complaint about council tax support. This is because it is reasonable to expect Mr X to appeal to the Valuation Tribunal.

London Borough of Hackney (25 029 625)

Statement Closed after initial enquiries Council tax support 18-Aug-2026

Summary: We will not investigate Miss X’s complaint about council tax reductions. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also have been reasonable to expect Miss X to have used her right of appeal to the Valuation Tribunal.

West Berkshire Council (25 003 063)

Statement Not upheld Council tax support 18-Aug-2026

Summary: Ms X complained about the way the Council dealt with her requests for financial support. There was no fault in the Council’s actions.