Nottingham City Council (25 026 505)

Statement Closed after initial enquiries Council tax support 23-Jun-2026

Summary: We will not investigate this complaint about council tax support. The complaint is late, and there is no good reason for this.

London Borough of Lambeth (25 025 959)

Statement Closed after initial enquiries Council tax support 22-Jun-2026

Summary: We will not investigate this complaint about council tax support and housing benefit. There is not enough evidence of fault by the Council to justify our involvement. Mrs X can appeal the Council decisions to a tribunal.

Cheltenham Borough Council (25 025 918)

Statement Closed after initial enquiries Council tax support 21-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax support and discretionary hardship claim. This is because there is not enough evidence of fault to justify investigation. And it was reasonable to expect her to appeal to a tribunal.

Stockport Metropolitan Borough Council (25 024 701)

Statement Closed after initial enquiries Council tax support 04-Jun-2026

Summary: We will not investigate this complaint about Mr X’s council tax support claim. This is because his complaint is late and there is no good reason for this.

Welwyn Hatfield Borough Council (25 024 273)

Statement Upheld Council tax support 03-Jun-2026

Summary: We will not investigate Miss X’s complaint about council tax recovery. This is because the Council has remedied the injustice caused by poor communication and delay during its complaints process. An investigation by the Ombudsman would not lead to a different outcome.

London Borough of Bromley (25 031 603)

Statement Closed after initial enquiries Council tax support 01-Jun-2026

Summary: We will not investigate this complaint about Council tax discounts and exemption because there is a right of appeal to a valuation tribunal.

London Borough of Haringey (25 022 434)

Statement Closed after initial enquiries Council tax support 25-May-2026

Summary: We will not investigate Ms X’s complaint about her council tax reduction claim. Ms X had a right of appeal to the Valuation Tribunal, and it would have been reasonable to expect her to have used this right.

Sevenoaks District Council (25 025 866)

Statement Closed after initial enquiries Council tax support 14-May-2026

Summary: We will not investigate Ms X’s complaint about how the Council handled her council tax account. We have not seen enough evidence of fault to justify a further investigation.

Cornwall Council (25 021 478)

Statement Closed after initial enquiries Council tax support 10-May-2026

Summary: We will not investigate this complaint about the Council’s assessment of eligibility for Council Tax Support. This is mainly because there is no direct link between the Council’s actions and any injustice.

Bath and North East Somerset Council (25 022 760)

Statement Closed after initial enquiries Council tax support 10-May-2026

Summary: We cannot investigate Mrs X’s complaint about how the Council applied its council tax reduction scheme because an appeal has been made to the Valuation Tribunal.