Sunderland City Council (25 019 804)

Statement Closed after initial enquiries Council tax support 23-Apr-2026

Summary: We will not investigate this complaint about the Council’s council tax support scheme. This is because the scheme can only be challenged at the High Court. Mr X also has the right to appeal to the Valuation Tribunal if he believes his claim was dealt with incorrectly.

Melton Borough Council (25 021 292)

Statement Closed after initial enquiries Council tax support 23-Apr-2026

Summary: We will not investigate this complaint about Council Tax billing because the complaint is late and there is no good reason to exercise discretion to investigate it now.

London Borough of Wandsworth (25 021 228)

Statement Closed after initial enquiries Council tax support 20-Apr-2026

Summary: We will not investigate this complaint about Mr X’s Tax Account. This is because further investigation would not lead to a different outcome and there is a right of appeal to a Valuation Tribunal.

Barnsley Metropolitan Borough Council (25 021 431)

Statement Closed after initial enquiries Council tax support 16-Apr-2026

Summary: We will not investigate this complaint about changes to Ms X’s council tax support. This is because there is not enough evidence of fault by the Council to warrant investigation.

Trafford Council (25 026 492)

Statement Closed after initial enquiries Council tax support 12-Apr-2026

Summary: We will not investigate this complaint about Mr X’s council tax support. This is because Mr X had a right of appeal to the Valuation Tribunal and it would have been reasonable for Mr X to use it.

London Borough of Lewisham (25 018 455)

Statement Closed after initial enquiries Council tax support 30-Mar-2026

Summary: We will not investigate this complaint about Ms X’s council tax reduction claim. This is because there is not enough evidence of fault to warrant investigation, or there is no significant remaining injustice that would justify our involvement.

Manchester City Council (25 002 304)

Statement Upheld Council tax support 29-Mar-2026

Summary: Mr X complained about the Council’s handling of his council tax account and his request for council tax support. We found fault by the Council because it took too long to decide Mr X’s appeal and to address his correspondence and complaints. This caused him uncertainty, frustration and put him to avoidable time and trouble. The Council agreed to apologise and make Mr X a symbolic payment.

Sunderland City Council (25 014 142)

Statement Closed after initial enquiries Council tax support 18-Mar-2026

Summary: We cannot investigate this complaint about the Council’s Council Tax reduction scheme. This is because Ms Y has appealed to the Valuation Tribunal Service. We will not investigate other parts of this complaint because there is not enough evidence of fault, or further investigation would not lead to a different outcome.

West Oxfordshire District Council (25 026 815)

Statement Closed after initial enquiries Council tax support 18-Mar-2026

Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a Valuation Tribunal.

Sunderland City Council (25 017 089)

Statement Closed after initial enquiries Council tax support 11-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision to retroactively bill Mr X for council tax. This is because the Valuation Tribunal would be best placed to consider this complaint.