Bolton Metropolitan Borough Council (23 017 478)

Statement Closed after initial enquiries Council tax support 28-Jul-2024

Summary: We will not investigate this complaint about benefits. As Mr X has appealed to tribunals, we cannot consider how much housing benefit and council tax reduction he should receive. It is more appropriate for the courts to decide whether Mr X should receive compensation. Other points seem peripheral without good enough reason for us to investigate them.

Redcar & Cleveland Council (24 003 770)

Statement Upheld Council tax support 22-Jul-2024

Summary: We will not investigate this complaint about the Council’s decision that the complainant no longer qualifies for council tax support. This is because the problem has been resolved.

Stoke-on-Trent City Council (24 003 019)

Statement Closed after initial enquiries Council tax support 18-Jul-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of for council tax arrears and a prohibition notice it served on Mr X in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Colchester City Council (24 005 742)

Statement Closed after initial enquiries Council tax support 16-Jul-2024

Summary: We will not investigate Mr C’s complaint about the information on the Council’s website about council tax support. This is because there is not enough evidence of fault to justify an investigation.

Westminster City Council (24 003 108)

Statement Closed after initial enquiries Council tax support 15-Jul-2024

Summary: We will not investigate this complaint about the way the Council responded to complaints about council tax and service charges. This is because there is insufficient evidence of injustice.

Barnsley Metropolitan Borough Council (24 002 731)

Statement Closed after initial enquiries Council tax support 09-Jul-2024

Summary: We will not investigate this complaint about the Council’s assessment of council tax support and discretionary housing payments to Mr X. It was reasonable for Mr X to appeal against the council tax support decision to the valuation Tribunal. There is no fault in the Council informing him that he is ineligible for discretionary housing payment.

London Borough of Haringey (24 003 092)

Statement Closed after initial enquiries Council tax support 27-Jun-2024

Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account. This is because he has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.

Harborough District Council (24 002 241)

Statement Closed after initial enquiries Council tax support 25-Jun-2024

Summary: We will use our discretion not to investigate this complaint about a council tax support overpayment and a fraud investigation.

Somerset Council (24 001 436)

Statement Closed after initial enquiries Council tax support 23-Jun-2024

Summary: We will not investigate this complaint about the complainant’s application for council tax support. This is because he can appeal to the Valuation Tribunal.

London Borough of Bromley (23 020 639)

Statement Closed after initial enquiries Council tax support 15-May-2024

Summary: We will not investigate Ms X’s complaint about the Council’s decision that she is not entitled to receive council tax support to cover her full council tax liability. This is because Ms X has appeal rights to the Valuation Tribunal against the decision which places the complaint outside our jurisdiction.