Trafford Council (25 008 972)

Statement Closed after initial enquiries Council tax support 20-Nov-2025

Summary: We will not investigate this complaint about a council tax support decision. This is because it is reasonable to expect Mr X to appeal to the Valuation Tribunal.

West Northamptonshire Council (25 010 805)

Statement Closed after initial enquiries Council tax support 18-Nov-2025

Summary: We will not investigate this complaint about the Council’s refusal to backdate Council tax reduction.

Durham County Council (25 008 789)

Statement Closed after initial enquiries Council tax support 11-Nov-2025

Summary: We will not investigate this complaint about the Council’s failure to notify Miss X about its decision regarding her council tax reduction application. This is because Miss X has right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.

East Riding of Yorkshire Council (24 022 845)

Statement Closed after initial enquiries Council tax support 06-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision not to backdate Mrs X’s Council Tax Reduction further. This is because Mrs X could have reasonably used her right of appeal to the Valuation Tribunal.

Coventry City Council (25 011 785)

Statement Upheld Council tax support 05-Nov-2025

Summary: We will not investigate Mr X’s complaint about council tax. This is because the Council has already provided a satisfactory remedy.

London Borough of Islington (25 013 288)

Statement Closed after initial enquiries Council tax support 05-Nov-2025

Summary: We will not investigate this complaint about Council tax support because there was a right of appeal to a Valuation Tribunal.

Sunderland City Council (25 008 548)

Statement Closed after initial enquiries Council tax support 20-Oct-2025

Summary: We will not investigate Miss X’s complaint about council tax support. There is insufficient evidence of fault in how the Council changed its policy. Miss X could appeal to the Valuation Tribunal against her liability and this part of her complaint is therefore out of our jurisdiction.

London Borough of Redbridge (25 008 016)

Statement Closed after initial enquiries Council tax support 13-Oct-2025

Summary: We will not investigate Mrs X’s complaint about how the Council handled her application for a discretionary discount on her council tax. This is because Mrs X has appealed to the Valuation Tribunal and her complaint is therefore out of our jurisdiction.

Welwyn Hatfield Borough Council (24 001 715)

Statement Upheld Council tax support 08-Oct-2025

Summary: Mr D complained about the Council’s handling of his council tax account and council tax support (CTS). There was fault by the Council. It delayed reinstating Mr D’s CTS and delayed telling him he needed to make a new claim. Because of the fault, Mr D suffered distress, and it meant he continued to chase the Council about the matter. The Council has agreed to make a symbolic payment, award Mr D any outstanding backdated CTS owed to him, and issue a staff briefing.

Redditch Borough Council (25 012 855)

Statement Closed after initial enquiries Council tax support 05-Oct-2025

Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a tribunal and relates to a body out of jurisdiction.