Statement Upheld Council tax support 18-May-2022
Summary: We will not investigate this complaint about council tax support. The Council has agreed to write off the outstanding debt, that remedies any injustice caused.
Statement Upheld Council tax support 17-May-2022
Summary: Mrs X complains the Council failed to properly deal with her Council Tax Reduction claim and application for a Severe Mental Impairment discount. We found there was fault that warranted a remedy.
Statement Upheld Council tax support 25-Apr-2022
Summary: Ms X complains about the way the Council dealt with her claims for Council Tax Support causing her distress and financial difficulties. We found the Council was at fault in the way it responded to Ms X's complaints about the matter as it did not issue a final complaint response to her. But this fault has not caused Ms X an injustice. We found no evidence of fault in the Council's overall management of her claims. We will not investigate whether Ms X is eligible for Council Tax Support as it would be reasonable for Ms X to appeal to the Council and then to the Valuation Tribunal. So, we have completed our investigation.
Statement Upheld Council tax support 04-Jan-2022
Summary: Mr X complained the Council handled his application for council tax reduction poorly, causing him distress. We found the Council at fault in the way it communicated on Mr X's application. We recommend the Council apologise to Mr X and review the communication it sends out to council tax reduction applicants.
Statement Upheld Council tax support 20-Dec-2021
Summary: Mr X complained about the Councils management of his Council Tax account and its complaint handling causing him anxiety, frustration, time and trouble. We found the Council was at fault for how it managed Mr X's Council Tax account and how it handled his complaint. We recommended the Council provide Mr X with an apology, pay him £200 and act to prevent recurrence.
Statement Not upheld Council tax support 13-Sep-2021
Summary: Mrs B complained about the way in which the Council dealt with changes to her son's benefit entitlement which created overpayments. We cannot find fault with the Council's actions.
Statement Not upheld Council tax support 09-Aug-2021
Summary: Mr X complained about the Council's failure to make reasonable adjustments when dealing with his enquiries about Council Tax Support. We do not find fault with how the Council dealt with this matter.
Statement Upheld Council tax support 05-Jul-2021
Summary: Mr X complains about the way council tax support correspondence is written by the Council. The Ombudsman will not investigate this complaint because the matter has been remedied and a right of appeal exists for any dispute about any decisions.
Statement Upheld Council tax support 25-May-2021
Summary: Miss X complained the Council ignored that she was a joint tenant and paid her the wrong amount of council tax reduction. There was fault with how the Council awarded Miss X council tax reduction and investigated her complaint. The Council offered to write off the overpayment. It also agreed to apologise, pay Miss X a financial remedy for the distress and frustration it caused and arrange affordable repayments for any remaining arrears. We are satisfied with the agreed remedies and have therefore completed our investigation.
Statement Not upheld Council tax support 21-May-2021
Summary: Ms X complained the Council used the wrong date in a benefit appeal; failed to deal with her council tax support appeal request and failed to deal with a request to review her housing benefit claim due to changes in her tax credit entitlement causing her stress and inconvenience. The benefit appeal forwarded to the Tribunal Service was correct and based on the date stated by Ms X. The Council provided Ms X with details of how to make a council tax support appeal and she did not do this. Ms X has not been caused a significant injustice as a result of the Council not dealing with a complaint in a timely manner.