Sunderland City Council (25 017 089)

Statement Closed after initial enquiries Council tax support 11-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision to retroactively bill Mr X for council tax. This is because the Valuation Tribunal would be best placed to consider this complaint.

Mid Suffolk District Council (25 025 994)

Statement Closed after initial enquiries Council tax support 11-Mar-2026

Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.

Knowsley Metropolitan Borough Council (25 016 057)

Statement Closed after initial enquiries Council tax support 11-Mar-2026

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his mother’s Council tax and bedroom tax. This is because the issues have been considered by the Valuation Tribunal Service.

Liverpool City Council (25 016 303)

Statement Closed after initial enquiries Council tax support 06-Mar-2026

Summary: We will not investigate this complaint about the Council’s council tax support scheme as the law says this can only be challenged in court by way of judicial review.

Redcar & Cleveland Council (25 018 174)

Statement Closed after initial enquiries Council tax support 05-Mar-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his council tax account. The Council has recently started court proceedings, so we have no power to investigate.

Birmingham City Council (25 015 520)

Statement Closed after initial enquiries Council tax support 17-Feb-2026

Summary: We will not investigate Mrs X’s complaint about her claim for council tax reduction. This is because there is an appeal right to the Valuation Tribunal and it is reasonable to expect Mrs X to use it.

Mole Valley District Council (25 021 696)

Statement Closed after initial enquiries Council tax support 11-Feb-2026

Summary: We will not investigate this complaint about refusal of an Exceptional Hardship Payment (EHP) because there is insufficient evidence of fault by the Council.

Manchester City Council (25 011 918)

Statement Closed after initial enquiries Council tax support 06-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his mother’s council tax support claim and its response to his recent complaint. Ms X has already appealed to the Valuation Tribunal and we have previously considered a complaint about the Council’s handling of the matter. It is not a good use of public resources to investigate complaints about complaint procedures alone.

London Borough of Bromley (25 009 747)

Statement Closed after initial enquiries Council tax support 05-Feb-2026

Summary: We cannot investigate Mr X’s complaint about a Housing Benefit overpayment decision and council tax discount. This is because he has already appealed to a tribunal about the overpayment, and he can appeal to the Valuation Tribunal about the council tax discount. There is also not enough evidence of fault or significant injustice to warrant investigating the remaining matters separately.

Sunderland City Council (25 010 899)

Statement Closed after initial enquiries Council tax support 03-Feb-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled errors in calculating council tax support. This is because there is not enough evidence of fault to justify an Ombudsman investigation.