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Council tax support


Recent statements in this category are shown below:

  • London Borough of Lambeth (21 010 932)

    Statement Upheld Council tax support 25-Apr-2022

    Summary: Ms X complains about the way the Council dealt with her claims for Council Tax Support causing her distress and financial difficulties. We found the Council was at fault in the way it responded to Ms X's complaints about the matter as it did not issue a final complaint response to her. But this fault has not caused Ms X an injustice. We found no evidence of fault in the Council's overall management of her claims. We will not investigate whether Ms X is eligible for Council Tax Support as it would be reasonable for Ms X to appeal to the Council and then to the Valuation Tribunal. So, we have completed our investigation.

  • Durham County Council (21 005 240)

    Statement Upheld Council tax support 04-Jan-2022

    Summary: Mr X complained the Council handled his application for council tax reduction poorly, causing him distress. We found the Council at fault in the way it communicated on Mr X's application. We recommend the Council apologise to Mr X and review the communication it sends out to council tax reduction applicants.

  • Bromsgrove District Council (21 007 603)

    Statement Upheld Council tax support 20-Dec-2021

    Summary: Mr X complained about the Councils management of his Council Tax account and its complaint handling causing him anxiety, frustration, time and trouble. We found the Council was at fault for how it managed Mr X's Council Tax account and how it handled his complaint. We recommended the Council provide Mr X with an apology, pay him £200 and act to prevent recurrence.

  • Stroud District Council (20 012 907)

    Statement Not upheld Council tax support 13-Sep-2021

    Summary: Mrs B complained about the way in which the Council dealt with changes to her son's benefit entitlement which created overpayments. We cannot find fault with the Council's actions.

  • King's Lynn & West Norfolk Council (20 007 236)

    Statement Not upheld Council tax support 09-Aug-2021

    Summary: Mr X complained about the Council's failure to make reasonable adjustments when dealing with his enquiries about Council Tax Support. We do not find fault with how the Council dealt with this matter.

  • Leicester City Council (20 007 044)

    Statement Upheld Council tax support 05-Jul-2021

    Summary: Mr X complains about the way council tax support correspondence is written by the Council. The Ombudsman will not investigate this complaint because the matter has been remedied and a right of appeal exists for any dispute about any decisions.

  • Tandridge District Council (20 008 818)

    Statement Upheld Council tax support 25-May-2021

    Summary: Miss X complained the Council ignored that she was a joint tenant and paid her the wrong amount of council tax reduction. There was fault with how the Council awarded Miss X council tax reduction and investigated her complaint. The Council offered to write off the overpayment. It also agreed to apologise, pay Miss X a financial remedy for the distress and frustration it caused and arrange affordable repayments for any remaining arrears. We are satisfied with the agreed remedies and have therefore completed our investigation.

  • London Borough of Bromley (20 005 880)

    Statement Not upheld Council tax support 21-May-2021

    Summary: Ms X complained the Council used the wrong date in a benefit appeal; failed to deal with her council tax support appeal request and failed to deal with a request to review her housing benefit claim due to changes in her tax credit entitlement causing her stress and inconvenience. The benefit appeal forwarded to the Tribunal Service was correct and based on the date stated by Ms X. The Council provided Ms X with details of how to make a council tax support appeal and she did not do this. Ms X has not been caused a significant injustice as a result of the Council not dealing with a complaint in a timely manner.

  • Westminster City Council (19 018 945)

    Statement Upheld Council tax support 13-Apr-2021

    Summary: Miss X complained about the Council's handling of her correspondence about its use of marked envelopes, which caused stress. The Council admitted it made mistakes writing to Miss X. It apologised and offered Miss X a £300 good faith payment. We found the Council's actions satisfactory, but it should provide a further apology for its poorly worded final letter to Miss X that suggested it agreed use of marked envelopes was unacceptable. The Council agreed to the further apology, but Miss X did not want an apology.

  • Cheshire West & Chester Council (19 016 964)

    Statement Not upheld Council tax support 17-Mar-2021

    Summary: The Ombudsman found no fault on Mr T's complaint about the way the Council dealt with his Council Tax account. The Council reassessed his council tax reduction within a month of receiving details of his Universal Credit claim. It reassessed it monthly as his Universal Credit claim changed monthly. There was no evidence of an £800 overcharge. Parts of Mr T's complaint are outside the Ombudsman's jurisdiction.