Decision search
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East London NHS Foundation Trust (24 004 207b)
Statement Closed after initial enquiries Mental health services 25-Sep-2024
Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.
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Bridge Side Lodge Care Home (24 004 207c)
Statement Closed after initial enquiries Mental health services 25-Sep-2024
Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.
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London Borough of Harrow (24 006 292)
Statement Upheld Rights of way 25-Sep-2024
Summary: We will not investigate this complaint about a footpath. The Council has agreed put the matter to the relevant committee. That is a suitable remedy for the complaint.
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South Tyneside Metropolitan Borough Council (24 006 314)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We cannot investigate Mr X’s complaint about matters that have been subject to court proceedings because it lies outside our jurisdiction. We will not investigate Mr X’s complaint about a social worker’s communication with him because the Council has not considered it via its full complaints procedure.
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London Borough of Hillingdon (24 006 346)
Statement Closed after initial enquiries Allocations 25-Sep-2024
Summary: We will not investigate Mr X’s complaints about the Council’s handling of his housing register applications in 2020 and 2021 because they are late. We will not investigate Mr X’s complaint about the Council’s delay in updating his bedroom need because it is reasonable to expect him to go to court.
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Kingston Upon Hull City Council (24 006 583)
Statement Closed after initial enquiries Friends and family carers 25-Sep-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to reassess her suitability to care for her grandchildren and for failing to pay for her travel expenses to visit her grandchildren. This is because there is insufficient evidence of fault. In addition, one complaint element is premature as it has not completed the Council’s complaints procedure.
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Manchester City Council (24 006 387)
Statement Closed after initial enquiries Planning applications 25-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s planning processes and its decision to approve a neighbour’s planning applications. There is insufficient evidence of fault to warrant an investigation.
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Kirklees Metropolitan Borough Council (24 003 914)
Statement Closed after initial enquiries Planning advice 25-Sep-2024
Summary: We will not investigate Mr X’s complaint that the Council wrongly advised him he could develop his property without the need for planning permission, in 2019. This is because there is not enough evidence of fault by the Council.
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Royal Borough of Greenwich (24 005 172)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We will not investigate this complaint about funeral arrangements. This is because there is not enough evidence of fault in the substantive issues complained about. Although there is fault in the complaint handling, we would not consider the injustice caused is significant enough to justify our resource to investigate.
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Birmingham City Council (24 004 067)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her father, Mr Y’s, adult social care case. This is because the complaint is late and there are no good reasons why it could not have been raised with us sooner. We also could not add to the Council’s response or reach a different outcome.