Decision search
Your search has 51595 results
-
Statement Upheld Special educational needs 29-Sep-2024
Summary: Miss Y complained about the way the Council dealt her child, Z’s special educational needs support and alternative provision. We have found finding fault by the Council, causing injustice, in failing to: provide Z with a suitable education; and complete the EHC Plan review process within statutory timescales. The Council has agreed to remedy the injustice by apologising, making a payment to reflect the distress caused and the impact on Z of the missed education.
-
Southend-on-Sea City Council (23 018 379)
Statement Upheld Fostering 29-Sep-2024
Summary: Mrs Y complains about the Council’s decision to approve her as a connected foster carer. As a result of that decision, Mrs Y says she has experienced financial loss because the Council has not paid the relevant fostering fees. We have not investigated the whole complaint because the Council’s initial approval happened in 2014 and Mrs Y could have complained sooner. We find fault in some of the more recent matters complained about and the Council has agreed to complete the remedial actions set out at the end of this statement.
-
Herefordshire Council (23 018 878)
Statement Upheld Other 29-Sep-2024
Summary: Ms X complains the Council did not properly safeguard her and her children. Ms X says the Council failed to recognise the impact of this, despite her complaints being upheld by the statutory complaints process. The Ombudsman finds fault with the Council for its actions during the statutory complaints process. The Council has agreed to pay a financial remedy and carry out service improvements.
-
Bath and North East Somerset Council (23 018 920)
Statement Upheld Alternative provision 29-Sep-2024
Summary: Miss Y complains about delays in arranging alternative provision for her child when they stopped attending school in 2022. Miss Y also complains about delays in the Education, Health and Care (EHC) Plan process. We have not investigated the complaint about alternative provision because the matters complained about happened more than one year ago and there is no good reason for us to exercise discretion. In our view there is fault in the second part of Miss Y’s complaint because the Council took too long to issue her child’s EHC plan. The Council has agreed to remedy the injustice caused by fault with the actions listed at the end of this statement.
-
Bolton Metropolitan Borough Council (23 019 262)
Statement Upheld Other 29-Sep-2024
Summary: Miss X complained about how the Council made reasonable adjustments when communicating with her. There was fault in how the Council considered Miss X’s requests for reasonable adjustments and how it considered her complaint about this. The Council agreed to confirm what adjustments it considers reasonable, apologise to Miss X, pay her a financial remedy and share our decision with relevant staff.
-
London Borough of Lambeth (23 019 381)
Statement Upheld Charging 29-Sep-2024
Summary: Mr C complained about the information the Council gave to him about care fees when his brother Mr D moved into a care home. We have not found fault with the information provided but we consider the Council should have considered Mr D’s capacity in relation to the financial assessment and provided copies of information to Mr C. It also delayed excessively in responding to Mr C’s complaint. The Council has offered to pay Mr C £250 which we consider is a reasonable symbolic payment in line with our guidance. The Council has also agreed to review its social care complaints procedure.
-
Wiltshire Council (23 011 917)
Statement Upheld Highway repair and maintenance 29-Sep-2024
Summary: Mr X complained the Council failed to keep its list of streets up to date and correct. We find the Council at fault for not making a timely decision on whether to update its list of streets. The Council has agreed to apologise to Mr X and provide him with an action plan for its next steps.
-
Sunderland City Council (23 014 041)
Statement Not upheld Assessment and care plan 29-Sep-2024
Summary: There is no evidence the Council was at fault in the way it reached the decision about deprivation of assets, or that it harassed Mrs X as is alleged.
-
West Lindsey District Council (23 015 068)
Statement Upheld Noise 29-Sep-2024
Summary: The Council properly investigated Mrs B’s reports of noise from her neighbours and problems with building work. The Council’s website was not clear that it has powers to tackle noise from premises under antisocial behaviour (ASB) legislation. This has not impacted on Mrs B as it is unlikely the Council would have used ASB powers. However, the Council has agreed to review its website so that it is clear that it will consider its ASB powers to tackle noise from premises.
-
Wirral Metropolitan Borough Council (23 019 437)
Statement Upheld Special educational needs 29-Sep-2024
Summary: Miss X complains the Council failed to ensure her son, Mr Y, received suitable education or support for his special educational needs. There was fault by the Council which caused Mr Y to miss special educational needs support. It also caused avoidable distress for Mr Y and Miss X. The Council agreed to apologise, pay a financial remedy, and properly consider Miss X’s request for a Personal Budget for Mr Y’s Education, Health, and Care Plan. The Council will also issue reminders to staff in its special educational needs service.