Decision search
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Statement Upheld Parking and other penalties 09-Oct-2024
Summary: We found fault on Mr D’s complaint about the Council’s decision to withdraw parking permits for residents on his road, which caused him stress as he had to find somewhere else to park. The Council accepted this decision was wrong. The agreed action remedies the injustice caused.
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City of Wolverhampton Council (23 021 423)
Statement Upheld Homelessness 09-Oct-2024
Summary: Mr B complained about the way the Council has dealt with his family’s homelessness. He said the Council has failed to deal with his complaints that his family have been housed in unsuitable accommodation for an unreasonable amount of time. We found the Council is at fault and has caused an injustice to Mr B. The Council has agreed to provide a personal remedy to Mr and carry out service improvements to avoid a repeat.
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Hartlepool Borough Council (23 014 247)
Statement Closed after initial enquiries Traffic management 09-Oct-2024
Summary: We will not investigate this complaint about highways management because there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
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London Borough of Southwark (23 015 165)
Statement Upheld Homelessness 09-Oct-2024
Summary: There has been fault by the Council. The Council did not move a family to larger temporary accommodation once it identified they had become statutorily overcrowded after two younger children were born. An apology, payment and a new offer of temporary accommodation remedies the injustice.
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Royal Borough of Windsor and Maidenhead Council (24 002 887)
Statement Upheld Enforcement 09-Oct-2024
Summary: X complained the Council failed to take planning enforcement action against their neighbour. We found fault because the Council could not take enforcement action it had intended. This was because it failed to serve papers to a court within time. The Council has agreed to our recommendations and will now review its working practices, policies and procedures to reduce the likelihood of the same fault happening again.
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Transport for London (24 002 902)
Statement Closed after initial enquiries Other 09-Oct-2024
Summary: We will not investigate this complaint about the increased use of a bus stop by a bus operator. There is insufficient evidence of fault which would warrant an investigation.
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Stockport Metropolitan Borough Council (24 003 646)
Statement Upheld Homelessness 09-Oct-2024
Summary: Mr X complains the Council has not properly dealt with his housing priority. The Council is at fault because it did not record how it made its decision. Mr X suffered uncertainty and avoidable distress. The Council should record its decision making about medical priority and reassess Mr X’s priority.
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Royal Borough of Windsor and Maidenhead Council (24 004 165)
Statement Upheld Enforcement 09-Oct-2024
Summary: X complained the Council failed to take planning enforcement action against their neighbour. We found fault because the Council could not take enforcement action it had intended. This was because it failed to serve papers to a court within time. The Council has agreed to our recommendations and will now review its working practices, policies and procedures to reduce the likelihood of the same fault happening again.
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Essex County Council (23 007 303)
Statement Closed after initial enquiries Safeguarding 09-Oct-2024
Summary: We will not investigate this complaint about information the Council shared with the Disclosure and Barring Service about the complainant in 2022. This is because the complaint is late and there are no good reasons why we should exercise our discretion and investigate despite the passage of time.
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Northumberland County Council (24 004 793)
Statement Closed after initial enquiries Disabled facilities grants 09-Oct-2024
Summary: We will not investigate Ms X’s complaint about a leak from the bathroom funded by a Disabled Facilities Grant. This is because there is insufficient evidence of fault to justify our involvement.