Decision search
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Hinckley & Bosworth Borough Council (25 000 868)
Statement Closed after initial enquiries Allocations 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s level of support for a family facing homelessness. This is because there is insufficient evidence of fault
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Birmingham City Council (25 000 943)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025
Summary: We will not investigate this complaint about missed refuse collections between September and December 2024, and since January 2025. The alleged fault has not caused a significant enough injustice, we cannot investigate matters which affect all or most people in the Council’s area, and it is not a good use of our resources to look at the complaints process in isolation.
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Derby City Council (25 001 531)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025
Summary: We will use our discretion not to investigate this complaint about the relocation of a bin store for Housing Association properties. This is because there is no worthwhile outcome that an investigation could achieve.
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Watford Borough Council (25 001 589)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to tell her and other residents about proposals before installing an electric vehicle charging point on the road outside Miss X’s home. We have not seen enough evidence of fault in the Council’s actions. Also we do not consider Miss X has suffered a significant personal injustice and we cannot achieve the outcome she is seeking.
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London Borough of Camden (25 001 598)
Statement Closed after initial enquiries Homelessness 23-Jul-2025
Summary: We cannot investigate this complaint about the suitability of temporary accommodation. Ms X used her right of appeal to the courts.
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Dover District Council (25 001 681)
Statement Closed after initial enquiries Enforcement 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s consideration of reports of breaches of planning control and decision not to take formal enforcement action. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Statement Closed after initial enquiries Special educational needs 23-Jul-2025
Summary: We cannot investigate Mrs X’s complaint about the content of an Education Health and Care Plan and the process the Council used to create it. Mrs X has appealed to the Tribunal.
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Wakefield City Council (25 001 751)
Statement Closed after initial enquiries School transport 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. There is not enough evidence of fault in the Council’s actions to warrant investigation.
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Salford City Council (24 009 045)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Miss X complained the Council failed to share her child’s Education, Health and Care Plan with their college, contributing to a breakdown in the placement. Miss X also complained the Council failed to put alternative provision in place, failed to communicate properly and did not properly respond to her complaints. We have found the Council acted with fault. This led to Z missing education provision and caused avoidable distress, frustration and time and trouble for Z and Miss X. The Council has agreed to apologise to Miss X and Z and pay a financial remedy in recognition of Z’s missed education provision. The Council has also agreed to pay a financial remedy in recognition of the time and trouble Miss X experienced, as well as ensure it has reimbursed costs it already agreed it would.
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Surrey County Council (24 012 883)
Statement Upheld Transport 23-Jul-2025
Summary: Miss D complained the Council stopped the taxi her son used to get to a day centre and said he should use his Motability car instead. We find some fault with how the Council carried out the transition. But we have not found fault with the Council’s decision to change the transport arrangements. The fault we have found will have caused some distress . The Council has agreed to our recommended apology and symbolic payment.