Decision search
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Reading Borough Council (24 008 501)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to respond during the Education, Health and Care needs assessment process and the decision not to assess Y for an Education, Health and Care plan. The Council has apologised for the poor communication and acted to improve its service. It is unlikely an investigation would achieve anything more. She had a right of appeal to a tribunal about the decisions not to assess Y for an Education, Health and Care plan in 2023 and 2024.
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South Tyneside Metropolitan Borough Council (24 008 758)
Statement Closed after initial enquiries Councillor conduct and standards 16-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of a member conduct complaint as it is reasonable to expect Mr X to ask the Council to review its decision.
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Warrington Council (24 010 203)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate Ms X’s complaint the Council failed to review her child’s Education, Health and Care Plan within the legal timeframe. Any fault has not caused a significant enough injustice to justify our involvement.
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Milton Keynes Council (24 010 243)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We cannot investigate the Council’s decision on the placement it would name in an Education, Health, and Care Plan. This is because Mrs X has already appealed the Council’s decision, and the law does not allow us to investigate here. Nor will we investigate Mrs X’s complaint about delays in issuing the plan, because there is no significant injustice, and the Council has apologised for delays here.
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Walsall Metropolitan Borough Council (24 010 452)
Statement Closed after initial enquiries Charging 16-Dec-2024
Summary: We will not investigate Ms X’s complaint about how the Council considered her adult children’s disabled related expenditure because there is insufficient evidence of fault to justify our involvement.
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Southend-on-Sea City Council (24 010 511)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We cannot investigate Ms X’s complaint about the Council not securing alternative or interim education provision while her child is not attending school. Ms X has used her right to appeal to the SEND Tribunal and because these are matters which are linked to her appeal, the law does not allow us to investigate.
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Peterborough City Council (24 010 854)
Statement Closed after initial enquiries Homelessness 16-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness. Part of the complaint is late and there is insufficient evidence of fault to justify our involvement in relation to the parts that are in time.
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Epping Forest District Council (24 011 141)
Statement Closed after initial enquiries Antisocial behaviour 16-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over reported anti-social behaviour. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We will not investigate a complaint which carries a right of appeal to a court.
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Birmingham City Council (24 012 860)
Statement Closed after initial enquiries Allocations 16-Dec-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council and because it is a late complaint.
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Swindon Borough Council (24 012 933)
Statement Upheld Refuse and recycling 16-Dec-2024
Summary: We have decided not to investigate Mr X’s complaint about missed recycling bin collections. The Council has upheld the complaint and agreed to remedy their injustice by taking appropriate action.