Decision search
Your search has 54124 results
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London Borough of Lewisham (25 010 749)
Statement Upheld Special educational needs 29-Sep-2025
Summary: The Ombudsman carried out several investigations about delay in the Council carrying out Education, Health and Care (EHC) Plan annual reviews for children in its area. We asked the Council questions about the widespread impact of delay. The Council was at fault. It delayed carrying out a significant number of EHC Plan annual reviews for children in its area in 2024. The action proposed by the Council to address the issue is a suitable remedy for the injustice caused.
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Transport for London (25 010 819)
Statement Closed after initial enquiries Trees 29-Sep-2025
Summary: We will not investigate this complaint about a damage claim as it reasonable to expect Mrs X to take court action for the compensation she seeks.
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Luton Borough Council (25 004 567)
Statement Closed after initial enquiries Homelessness 29-Sep-2025
Summary: We will not investigate this complaint about housing suitability. The complaint has been made late, and it would have been reasonable for Mr X to have used his review rights.
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Abbeyfield Society (The) (25 004 577)
Statement Closed after initial enquiries Residential care 29-Sep-2025
Summary: We will not investigate this complaint about privately arranged residential care. There is not a significant enough injustice to justify our involvement. The resident has died so we cannot provide him with a remedy for any poor care.
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Oxfordshire County Council (25 004 602)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate this complaint from Ms X about the Council’s handling of a complaint related to a meeting she attended, where she says she was bullied. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.
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Suffolk County Council (25 004 632)
Statement Closed after initial enquiries Disabled children 29-Sep-2025
Summary: We will not investigate Mr F’s complaint about the Council’s decision his son did not meet the criteria for the Disabled Children’s Team because there is insufficient evidence of fault.
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Statement Upheld Direct payments 29-Sep-2025
Summary: We will not investigate this complaint about charging for adult social care. We are satisfied with the actions the Council has taken to waive charges before it explained how to pay them. The remaining charges are correctly due. It is unlikely an Ombudsman investigation would reach a different outcome.
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North East Lincolnshire Council (25 004 898)
Statement Closed after initial enquiries Child protection 29-Sep-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with allegations made about her. This is because there is insufficient evidence of fault.
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Surrey County Council (25 005 178)
Statement Closed after initial enquiries Special educational needs 29-Sep-2025
Summary: We cannot investigate most of Mrs X’s complaint about her child’s Education, Health and Care Plan because she appealed to the SEND Tribunal. We will not investigate part of her complaint because the Information Commissioner’s Office is better suited. The Council apologised for its poor communication, so an investigation by the Ombudsman into that matter is unlikely to achieve anything further.
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Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate Ms X’s complaint about alleged bias in how the Council awards contracts for alternative educational provision. There is insufficient evidence of fault and an investigation would not lead to a different outcome.