Decision search
Your search has 55054 results
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London Borough of Enfield (24 020 124)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate this complaint about the Council’s alleged unsuitable offer of temporary accommodation. Any fault in the Council’s actions has not caused an injustice, as it offered Miss X different temporary accommodation which she accepted.
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London Borough of Hackney (24 020 283)
Statement Closed after initial enquiries Other 06-May-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to resolve his concerns about his flat’s unique property reference number and street address. This is because it was Mr X’s landlord’s responsibility to deal with these matters and the injustice Mr X claims is the result of their failure to do so, rather than any fault by the Council. If Mr X believes he has been incorrectly billed by the utility companies he should take this up with them directly.
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The Council of St Monica Trust (24 020 317)
Statement Closed after initial enquiries Residential care 06-May-2025
Summary: We will not investigate Mrs X’s complaint about the standard of care her mother received just before she died. The Care Provider has investigated Mrs X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add to the Care Provider’s response by investigating the matter further.
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Dudley Metropolitan Borough Council (24 020 340)
Statement Closed after initial enquiries Charging 06-May-2025
Summary: We will not investigate this complaint about financial assessment for residential care fees. There is not enough evidence of fault by the Council. It reached its decision based on a financial assessment, which it reconsidered based on information from the complainant. There is no reason for the Ombudsman to question or criticise the Council’s decision, even though the complainant disagrees. It is unlikely we would add to the Councils investigation or reach a different outcome.
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Westminster City Council (25 001 805)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.
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Royal Borough of Kingston upon Thames (25 001 826)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate Mrs B’s complaint about a replacement bin provided by the Council. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Bromley (24 021 416)
Statement Closed after initial enquiries Other 06-May-2025
Summary: We will not investigate this complaint that the Council is at fault in considering child protection action in respect of the complainant’s children. Investigation would not achieve the outcome the complainant wants and is not therefore warranted.
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Lancashire County Council (24 021 438)
Statement Closed after initial enquiries School transport 06-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to provide the complainant’s child with home to school transport. This is because there is inadequate evidence of fault.
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Essex County Council (24 021 449)
Statement Closed after initial enquiries Child protection 06-May-2025
Summary: We will not investigate Mrs X’s complaint about safeguarding concerns relating to her children. The issues raised are not separable from matters that are being considered in court.
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Leicestershire County Council (24 021 494)
Statement Closed after initial enquiries Other 06-May-2025
Summary: We cannot investigate Mr X’s complaint about the actions of the Council concerning his family. The matters he complains of are closely linked to matters now subject to court action regarding the care and residency arrangements for a child. A legal bar prevents us from investigating them, both now and permanently after the end of the court action.