Decision search
Your search has 55054 results
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Transport for London (25 000 260)
Statement Closed after initial enquiries Parking and other penalties 19-May-2025
Summary: We will not investigate Mr X’s complaint that Transport for London failed to respond to his representations against a penalty charge notice. This is because there is not enough evidence of fault to warrant an investigation.
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Rushcliffe Borough Council (25 000 387)
Statement Closed after initial enquiries Planning applications 19-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to grant planning permission. It is reasonable to expect him to appeal.
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Statement Closed after initial enquiries Council tax 19-May-2025
Summary: We will not investigate this complaint about housing benefit and Council tax reduction because there is a right of appeal to a tribunal.
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Northumberland County Council (25 001 053)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-May-2025
Summary: We will not investigate this complaint about enforcement of a Council tax debt because there is no evidence of fault by the Council.
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Birmingham City Council (25 001 213)
Statement Closed after initial enquiries Refuse and recycling 19-May-2025
Summary: We cannot investigate Mr X’s complaint that the Council failed to collect his household waste. This is because the matter relates to industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.
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Melton Borough Council (25 001 948)
Statement Closed after initial enquiries Planning applications 19-May-2025
Summary: We will not investigate this complaint about comments published on the Council’s website about a planning application. This is because we are unlikely to find fault.
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Royal Borough of Kensington & Chelsea (24 011 932)
Statement Upheld Homelessness 19-May-2025
Summary: Miss X complained the Council failed to address her reports of damp, mould, mice and a collapsed floor in temporary accommodation it housed her and her family in. We find the Council at fault for failing to address the disrepair which left Miss X in unsuitable accommodation for six months in 2024. This caused significant injustice to Miss X and her family. The Council has agreed to make a payment to her to remedy the injustice.
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Sefton Metropolitan Borough Council (24 012 072)
Statement Upheld Friends and family carers 19-May-2025
Summary: Miss D complained that the Council delayed progressing grant-funded adaptations to her home. As a result, her family has been overcrowded for over four years. The Council has accepted there was delay. It has agreed to make a payment to Miss D to remedy the distress caused.
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Three Rivers District Council (24 012 423)
Statement Upheld Council tax 19-May-2025
Summary: Mr X complained the Council failed to issue the correct letters ahead of court action. Mr X says himself and his wife have been treated unfairly and were unable to attend their court date. We have found the Council at fault for failing to issue a letter which explained Mr X’s payment plan had been ended. This caused uncertainty for Mr X and his wife. The Council has agreed to apologise to Mr and Mrs X to remedy the injustice caused.
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London Borough of Harrow (24 012 739)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-May-2025
Summary: We will not investigate this complaint about the Council’s decision regarding Mr X’s entitlement to Council Tax Support. Mr X used his statutory right of appeal to the Valuation Tribunal. We cannot also consider the matter.