Decision search
Your search has 54124 results
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Stamford Care Home (24 012 261c)
Statement Closed after initial enquiries Care and treatment 09-Oct-2025
Summary: Ms Y complains the Council, Care Provider and ICB failed to assess her mother for NHS Continuing Healthcare. We will not investigate the complaint because we cannot achieve the outcome Ms Y wants and parts of the complaint are premature.
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Stamford Care Home (24 012 261d)
Statement Closed after initial enquiries Care and treatment 09-Oct-2025
Summary: Ms Y complains the Council, Care Provider and ICB failed to assess her mother for NHS Continuing Healthcare. We will not investigate the complaint because we cannot achieve the outcome Ms Y wants and parts of the complaint are premature.
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Welwyn Hatfield Borough Council (24 001 715)
Statement Upheld Council tax support 08-Oct-2025
Summary: Mr D complained about the Council’s handling of his council tax account and council tax support (CTS). There was fault by the Council. It delayed reinstating Mr D’s CTS and delayed telling him he needed to make a new claim. Because of the fault, Mr D suffered distress, and it meant he continued to chase the Council about the matter. The Council has agreed to make a symbolic payment, award Mr D any outstanding backdated CTS owed to him, and issue a staff briefing.
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Rotherham Metropolitan Borough Council (24 003 479)
Statement Closed after initial enquiries Enforcement 08-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a business near Mr X’s home. We have not seen enough evidence of fault in the Council’s actions.
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King's Lynn & West Norfolk Council (24 011 454)
Statement Closed after initial enquiries Enforcement 08-Oct-2025
Summary: We will not investigate this complaint about how the Council investigates planning breaches. This is because we are unlikely to find fault. The complainant has also not suffered significant personal injustice.
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West Sussex County Council (24 012 699)
Statement Upheld Charging 08-Oct-2025
Summary: Mr X complained the Council delayed invoicing for Mrs Y and her late husband’s care, and gave no explanation or context for the charges. Mr X said the Council is failing to meet the communication needs of vulnerable client groups. There was fault causing injustice when the Council delayed and incorrectly completed Mrs Y’s financial assessment, and when it failed to give her clear and timely charging information. The Council will complete a financial re-assessment and provide Mrs Y a symbolic financial remedy for the avoidable distress suffered.
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Bury Metropolitan Borough Council (24 015 252)
Statement Upheld Other 08-Oct-2025
Summary: Mr X complained the Council has not met its legal duties to support his Special Guardianship Order. He says this has impacted the emotional wellbeing of his family. We find the Council at fault which caused injustice. The Council will apologise and make a payment to Mr X. The Council will also make a fresh decision.
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Hertfordshire County Council (24 015 361)
Statement Upheld Special educational needs 08-Oct-2025
Summary: Ms X complained the Council caused delays in the Education Health and Care Needs assessment and planning for her child, C. This has caused C to miss education and distress to C and the whole family. The Council is at fault and has agreed to a package of remedies.
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Suffolk County Council (24 015 439)
Statement Upheld Special educational needs 08-Oct-2025
Summary: Miss X complained that the Council refused to provide a passenger assistant trained to administer emergency medication for her son Y who has special educational needs. She said this prevented Y from receiving the suitable home to school transport he was entitled to, it had a significant negative impact on Y’s development, and caused financial and emotional impact on the family. We find the Council at fault for the way it made its decision which caused distress. The Council agreed to apologise, make a symbolic payment and amend its policy.
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East Sussex County Council (24 017 449)
Statement Closed after initial enquiries Charging 08-Oct-2025
Summary: We will not investigate Mr X’s complaint about the care and support the Council provided to his late father, Mr Y. This is because the complaint is late and there are no good reasons why Mr X did not complain sooner.