Decision search
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Norfolk County Council (25 000 633)
Statement Upheld Friends and family carers 15-Jul-2025
Summary: We uphold this complaint that the Council did not use the statutory procedure for complaints about children’s services to respond to Mrs X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mrs X.
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Cheshire East Council (25 000 685)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about alleged inconsistencies and ambiguities in the Council’s decision to grant planning permission for an extension next to the complainant’s home. There is insufficient evidence that fault has affected the planning application decision.
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Statement Closed after initial enquiries Allocations 15-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Nottinghamshire County Council (25 000 824)
Statement Closed after initial enquiries Charging 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to treat gifts made to him and other family from his mother Mrs Y’s trust as a deprivation of her assets to pay for her care. There is not enough evidence of fault in the Council’s decision-making process here to warrant us investigating.
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Stoke-on-Trent City Council (25 001 201)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled allegations about her. This is because there is insufficient evidence of fault and investigation would not lead to a different outcome.
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Cheshire East Council (25 002 253)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to tell him about his neighbour’s planning application. He has known about this for more than two years therefore this part of his complaint is made too late. Mr X also complains the Council granted retrospective planning permission without consulting him. We have seen insufficient evidence of fault to justify an investigation on this point. Finally, Mr X complains the neighbour has damaged his home, encroached onto his property and failed to follow the requirements of the Party Wall Act. These are civil matters and an investigation will not lead to a different outcome.
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Suffolk County Council (25 002 315)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We cannot investigate this complaint about the Council’s decision relating to an Education, Health and Care Plan for Mrs X’s child. This is because Mrs X appealed the decision to the First-tier Tribunal and the law does not allow us to investigate.
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Royal Borough of Greenwich (25 002 338)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s communication of a holocaust memorial day event because we are unlikely to achieve a worthwhile outcome.
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Leeds City Council (25 002 352)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate Ms X’s complaints about the Council’s involvement with her child, including the content of court reports. The law prevents us from investigating anything that could be reasonably raised in court proceedings.
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Surrey County Council (25 002 800)
Statement Closed after initial enquiries Traffic management 15-Jul-2025
Summary: We will not investigate this complaint that the Council has breached the Equality Act by not making a disabled parking bay enforceable. This is because there is insufficient evidence of fault by the Council.