Decision search
Your search has 54124 results
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Surrey County Council (24 007 210)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council failed to provide her child with a suitable education. The Council was at fault because it failed to arrange alternative education, secure the provision outlined in her education, health and care (EHC) Plan and delayed issuing the final EHC Plan following a review. The faults identified resulted in a loss of education, delayed appeal rights and avoidable distress. The Council has agreed to remedy the injustice caused by providing an apology and a payment for the loss of education, delay and uncertainty.
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Surrey Heath Borough Council (24 021 798)
Statement Closed after initial enquiries Homelessness 23-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair in his rented property or its handling of his homelessness application. There is insufficient evidence of fault to justify our involvement.
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Bournemouth, Christchurch and Poole Council (24 016 264)
Statement Upheld Child protection 23-Jun-2025
Summary: Ms X complained the Council failed to plan and provide support for her child, Y, when they reached adulthood and was due to leave Council care. The Council investigated Ms X's complaints under the statutory children’s complaints procedure without fault. However, it failed to provide an appropriate remedy to recognise the injustice the faults caused to Y, Ms X and Z (Ms X’s other child). The Council agreed to make symbolic payments to Y and Ms X to recognise the distress and uncertainty caused.
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Environment Agency (24 016 384)
Statement Not upheld Other 23-Jun-2025
Summary: Mr X complains the Environment Agency (EA) failed to use their powers to clear a blockage in the River Lambourn during a period of flooding in the area. We found there was no fault by the EA.
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Blackpool Borough Council (24 017 276)
Statement Closed after initial enquiries Domiciliary care 23-Jun-2025
Summary: We will not investigate this complaint about domiciliary care. Further investigation would not lead to a different outcome.
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Central Bedfordshire Council (24 017 351)
Statement Not upheld Direct payments 23-Jun-2025
Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.
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Central Bedfordshire Council (24 017 352)
Statement Not upheld Direct payments 23-Jun-2025
Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.
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Southend-on-Sea City Council (24 017 502)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Miss X complained the Council delayed completing her child (Y’s) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. The Council was at fault. It failed to issue Y’s EHC Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to recognise the loss of provision and the distress, frustration and uncertainty caused.
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Calderdale Metropolitan Borough Council (24 018 514)
Statement Not upheld Alternative provision 23-Jun-2025
Summary: The Council was not at fault in how it decided it did not owe Ms X’s child, W, the duty to arrange alternative education provision when W stopped attending school. This means it was also not at fault in how it secured the special educational provision in W’s Education, Health and Care Plan. We cannot investigate the other matters Ms X complained about.
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Chelmsford City Council (24 012 027)
Statement Upheld Homelessness 23-Jun-2025
Summary: Mrs X complains the Council left her family in temporary accommodation that was unsuitable, despite accepting this following a suitability review. We have concluded our investigation and found the Council at fault for allowing the family to remain in unsuitable housing for nearly five months. This caused significant disruption and distress, particularly given the family’s vulnerabilities. The Council has agreed to our recommendations.