Decision search
Your search has 54124 results
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West Northamptonshire Council (24 013 887)
Statement Upheld Charging 24-Jun-2025
Summary: The Council delayed informing Mr D of the outcome of his financial assessment and delayed sending him an invoice. This was fault. The Council has agreed to apologise, cancel the invoice and carry out a service improvement.
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Dudley Metropolitan Borough Council (24 014 537)
Statement Upheld Allocations 24-Jun-2025
Summary: Mr D complained the Council incorrectly refused his housing transfer application. I have not found fault in the Council’s decision to refuse the application but there is fault in the ambiguous wording used in the Council’s decisions and a failure to explain how childcare issues were assessed. The Council has agreed to apologise.
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London Borough of Lewisham (24 015 996)
Report Upheld Other 24-Jun-2025
Summary: During two earlier investigations, we identified that faults in the way the Council was operating its children’s statutory complaints procedure were potentially causing injustice to others. We opened this new complaint to investigate. We found that complainants have experienced delay, and in some cases, have been denied their right to access the full complaints procedure.
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Essex County Council (24 019 084)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council did not complete her child’s Education, Health and Care needs assessment within statutory timescales and it refused to reimburse the cost of a private Educational Psychologist report. We found the Council at fault. It will apologise to Mrs X, pay her £500 to recognise the avoidable frustration and uncertainty caused by a delay in completing the needs assessment process and reimburse the cost of the Educational Psychologist report.
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Lancaster City Council (24 019 744)
Statement Closed after initial enquiries Antisocial behaviour 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about noise nuisance. There is insufficient evidence of fault and it is unlikely an investigation would reach a different outcome.
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Mid Devon District Council (24 022 252)
Statement Closed after initial enquiries Drainage 23-Jun-2025
Summary: We will not investigate this complaint about planning permission and drainage because the complaint is late, without good reason to exercise discretion to investigate and it is reasonable to expect Mrs Y to go to court about the matter, which is better placed to consider the complaint.
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Newcastle-under-Lyme Borough Council (24 022 470)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Mr X’s complaint about the outcome of his housing register application. There is not enough evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Havering (24 022 707)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about a Council decision that she is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.
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City of York Council (24 022 788)
Statement Closed after initial enquiries Council tax 23-Jun-2025
Summary: We will use our discretion not to investigate this complaint about a fraud investigation because it is on-going. We will not investigate the complaint about reasonable adjustments because the Council will re-consider the complaint.