Decision search
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Derby City Council (25 007 995)
Statement Closed after initial enquiries Allocations 05-Nov-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to lower the banding priority of a housing application in 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Essex County Council (25 008 013)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Stockport Metropolitan Borough Council (25 008 022)
Statement Closed after initial enquiries Safeguarding 05-Nov-2025
Summary: We will not investigate this complaint about adult social care at home, and damage to personal property. This is because it is unlikely we would add to the Council’s investigation or reach a different outcome. An insurance company is better placed to consider the claim for damaged property.
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Essex County Council (25 008 156)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Leeds City Council (25 008 165)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We will not investigate this complaint that the Council delayed issuing an Education Health and Care plan for the complainant’s son. This is because investigation would not lead to a different outcome.
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Transport for London (25 008 179)
Statement Closed after initial enquiries Parking and other penalties 05-Nov-2025
Summary: We will not investigate this complaint about problems with Transport for London’s website, which Miss X says affected her ability to pay the congestion charge and resulted in an unfair penalty charge notice. This is because there is not enough evidence of fault by the Authority and we cannot achieve the outcome Miss X wants.
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Leicester City Council (25 007 719)
Statement Closed after initial enquiries Antisocial behaviour 05-Nov-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to house a tenant. The law says we cannot investigate a Council’s actions when it is acting as a social housing provider. We will not investigate the Council’s handling of anti-social behaviour concerns, because there is not enough evidence of fault by the Council to warrant our involvement.
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Royal Borough of Kensington & Chelsea (25 007 750)
Statement Closed after initial enquiries Allocations 05-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council’s housing allocation decision, and the accessibility issues she is facing. This is because we have not found enough evidence of fault to justify investigating the first part of her complaint. The second part of her complaint is premature and therefore we will not investigate it.
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Statement Closed after initial enquiries Charging 05-Nov-2025
Summary: We will not investigate this complaint about how the Council’s assessment of Mr Y’s disability related expenditure. There is insufficient evidence of fault to justify an investigation.
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Essex County Council (25 007 779)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.