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West Northamptonshire Council (24 003 109)
Statement Upheld Special educational needs 17-Feb-2025
Summary: Mrs X complained about delays and other failures in how the Council assessed her child, Y’s, special educational needs. There was fault in how the Council took too long to assess Y’s needs, issue the first EHC Plan and failed to consider whether it needed to arrange alternative education for Y. This caused Mrs X avoidable frustration and uncertainty. The Council agreed to apologise to Mrs X and pay her a financial remedy.
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London Borough of Redbridge (24 003 489)
Statement Upheld Charging 17-Feb-2025
Summary: Mr Y complains the Council handled Mr X’s care poorly. He complains the Council did not confirm care home fees Mr X was liable for and delayed allocating him a social worker. We find the Council at fault which caused Mr X injustice. The Council has agreed to make a issue an amended invoice and take service improvement action.
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Essex County Council (24 003 998)
Statement Upheld Special educational needs 17-Feb-2025
Summary: Miss X complains the Council failed to complete her son Y’s Education, Health and Care Needs Assessment in line with statutory timescales. We find fault with the Council for delay in completing the Education, Health and Care Plan and for delay in providing suitable alternative education for Y. We have agreed payments for the distress and frustration caused to Mrs X.
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Suffolk County Council (24 004 772)
Statement Upheld Special educational needs 17-Feb-2025
Summary: delays by the Council finalising Mrs M’s son B’s Education, Health and Care (EHC) Plan delayed Mrs M’s right of appeal to the SEND Tribunal. There is no evidence the Council considered its duty to make alternative arrangements for B’s education when he stopped attending school in November 2023. The Council has agreed a symbolic remedy for the injustice caused.
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Bristol City Council (24 005 216)
Statement Upheld Allocations 17-Feb-2025
Summary: Mr B says the Council misled him about whether it had agreed to provide him with a direct offer, failed to respond to his emails and failed to give him sufficient priority on the Council’s housing register. The Council’s communications with Mr B about whether it had included him on the direct offers list were unclear, the Council delayed considering whether Mr B had exceptional circumstances to warrant a direct offer and in awarding him additional priority. That caused Mr B frustration and left him with some uncertainty about whether his situation could have been resolved earlier. An apology, payment to Mr B and reminder to officers is satisfactory remedy.
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Cambridgeshire County Council (24 005 341)
Statement Upheld Special educational needs 17-Feb-2025
Summary: Mr B complains the Council caused delays during the annual review process for his son’s Education, Health and Care (EHC) Plan and amended the Plan without informing him and without any additional assessments. There was fault by the Council in the way it did not meet annual review statutory timescales. Mr B suffered distress and frustration, and the Council’s failure to meet statutory timescales delayed his appeal rights to the Tribunal. The Council has agreed to apologise to Mr B, make a symbolic payment, and issue a staff briefing.
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Birmingham City Council (24 005 739)
Statement Not upheld Highway repair and maintenance 17-Feb-2025
Summary: Mr X complained the Council has failed to take action to prevent ground water from building up near his property. We have not found fault in the Council’s actions.
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Kent County Council (24 005 775)
Statement Not upheld School admissions 17-Feb-2025
Summary: We have ended our investigation into Mrs X’s complaint about the Council’s handling of her son’s school admissions appeal. There is nothing more we could achieve by further investigation.
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East Devon District Council (24 006 170)
Statement Upheld Enforcement 17-Feb-2025
Summary: Mr X complained the Council misled its planning committee and approved planning permission based on inaccurate plans. We have found the Council at fault for submitting plans which it knew were not accurate, but we do not consider this caused injustice to Mr X. The apology already provided by the Council in response to Mr X’s complaints is a suitable remedy.
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Walsall Metropolitan Borough Council (24 006 640)
Statement Upheld Alternative provision 17-Feb-2025
Summary: the Council accepted it failed to provide Ms M’s son, B, with suitable education from February 2023 until he started at a special school in February 2024. The Council also took too long to issue B’s education, health and care (EHC) plan. The Council has agreed to make a symbolic payment for the injustice caused.