Decision search
Your search has 50691 results
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London Borough of Waltham Forest (24 003 188)
Statement Closed after initial enquiries Allocations 05-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application. This is because there is insufficient evidence of fault in the Council’s decision-making. The Council has apologised for its delay in making decisions, which is sufficient to remedy the injustice caused.
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Birmingham City Council (24 004 678)
Statement Upheld School transport 05-Mar-2025
Summary: Mrs X complained the Council failed to provide suitable transport to school for her child, Y. The Council was at fault for not recording how it considered Mrs X’s appeals, for poor communication and decision letters and for the way in which it provided a personal transport budget. This meant the family had to transport Y to school. The Council has now agreed to provide Y with suitable school transport. It has also agreed to apologise to Mrs X and make a payment to acknowledge the distress and frustration caused.
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Leicester City Council (24 005 362)
Statement Not upheld Street furniture and lighting 05-Mar-2025
Summary: Mrs X complained about a decision to close bus stops in the city centre and move bus services to start and terminate at a bus station. She said the changes are discriminatory and caused her hardship. The Council was not the decision maker on bus route changes. It was therefore not at fault for any impact the changes may have had on Mrs X or other bus users.
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London Borough of Lewisham (24 005 577)
Statement Upheld Other 05-Mar-2025
Summary: Miss X complained about the Council’s decision to stop her Housing Benefit and failure to notify her of this. Miss X said this left her with a debt of rent arrears. We find the Council at fault for not properly notifying Miss X of its decision. The Council has agreed to apologise to Miss X and make a payment to recognise the injustice caused.
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Newcastle upon Tyne City Council (24 005 766)
Statement Not upheld Planning applications 05-Mar-2025
Summary: Mr X complained about how the Council decided to approve a planning application for a temporary installation near to his home. Mr X said this has caused increased traffic and illegal parking in the area. We do not find the Council at fault.
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London Borough of Lambeth (24 011 378)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025
Summary: We will use our discretion not to investigate this complaint about the Council’s processing of a dropped kerb application and the price. This is because it is unlikely we could add to the Council’s response and because part of the complaint is late.
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London Borough of Newham (24 013 169)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the support provided to his child by the Councils children’s services. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Camden (24 014 638)
Statement Closed after initial enquiries Homelessness 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.
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St Helens Metropolitan Borough Council (24 015 087)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We cannot investigate this complaint that the Council was at fault in calling the complainant to give evidence in court of legal proceedings. By law, we cannot consider complaints about what happens in court.
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Bolton Metropolitan Borough Council (24 015 319)
Statement Closed after initial enquiries Adoption 04-Mar-2025
Summary: We will not investigate this complaint about the Council’s actions in the process of seeking the complainant’s daughter’s adoption. The key decisions have been, or will be, considered in court, and our intervention would not lead to a different outcome.