Decision search
Your search has 50691 results
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Essex County Council (24 020 866)
Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his compensation claim after he was injured whilst cycling. This is because it is reasonable for Mr B to take the Council to court.
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Plymouth City Council (23 014 786)
Statement Closed after initial enquiries Antisocial behaviour 05-Mar-2025
Summary: We will not investigate this complaint about the actions of a Council officer involved in an anti-social behaviour case involving the complainants. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation.
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Barchester Healthcare Homes Limited (23 018 749)
Statement Upheld Residential care 05-Mar-2025
Summary: There was fault in the way the care home communicated with Mr B about the care it provided to his wife, its record keeping, and its care planning. This fault has caused distress and the Home has agreed to apologise, pay a financial remedy and carry out a service improvement.
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London Borough of Hillingdon (24 016 848)
Statement Closed after initial enquiries Planning applications 05-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case, an associated freedom of information (FoI) request, and the subsequent complaint process. There is not enough evidence of fault in the way the Council determined the enforcement case, it is reasonable to expect the complainant to refer any FoI concerns to the Information Commissioner, and it is not a good use of our resources to pursue any concerns about the Council’s complaint process in isolation.
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Transport for London (24 018 981)
Statement Closed after initial enquiries Parking and other penalties 05-Mar-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because it would be reasonable for Mr X to appeal.
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London Borough of Newham (23 019 189)
Statement Upheld Antisocial behaviour 05-Mar-2025
Summary: Miss X complains about the Council’s handling of her reports of noise nuisance and antisocial behaviour. She says this impacted her health. We find the Council at fault which caused Miss injustice. The Council has agreed to apologise to Miss X and issue its decision without further delay.
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Leeds City Council (23 019 909)
Statement Upheld Special educational needs 05-Mar-2025
Summary: Miss X complains the council failed to complete her son Y’s Education, Health and Care Plan within the statutory time frames. We find fault with the Council for delay, failing to provide specialist provision as outlined in the Plan, and lack of communication. We have suggested a symbolic payment for the frustration and distress caused as a result.
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West Northamptonshire Council (24 001 146)
Statement Not upheld Disabled children 05-Mar-2025
Summary: Mrs B complained that the Council when considering a complaint about children’s services, failed to remedy the fact that the family had not been provided with appropriate support. We have not found fault with the Council.
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Royal Borough of Kensington & Chelsea (24 002 584)
Statement Upheld Homelessness 05-Mar-2025
Summary: When Ms X was homeless the Council housed her in unsuitable bed and breakfast accommodation, failed to properly investigate her reports of a rodent infestation and significantly delayed accepting housing duties to her. There was no fault in how the Council considered her priority points on its housing register or her location requirements for long-term housing. The Council has recently taken relevant action to improve its services. However to recognise the personal injustice caused to Ms X, the Council has also agreed to apologise and pay Ms X £1,500.
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North Yorkshire Council (24 002 714)
Statement Upheld Special educational needs 05-Mar-2025
Summary: Mrs X complained that the Council did not deal with her son Y’s education properly. The Council is at fault because it did not consider providing s19 alternative education provision. Mrs X and Y suffered avoidable distress. Y suffered loss of educational provision. The Council should apologise, pay Mrs X and Y £200 each for distress, pay Mrs X £2,000 for missed educational provision and provide guidance to staff.