Decision search
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Devon County Council (23 018 140)
Statement Not upheld Alternative provision 27-Aug-2024
Summary: Mrs Y complains the Council failed to make alternative provision available for her son, D, when he stopped attending school at the end of 2022. She also complains about the decision not to issue an EHC plan for D. In our view, there is no fault in how the Council made its decision not to make provision available when D stopped attending school. It considered medical evidence and decided he had an accessible school place available for him. We have not investigated the second part of Mrs Y’s complaint because she had a right of appeal to the Tribunal which she has already used.
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Barnsley Metropolitan Borough Council (23 018 377)
Statement Upheld Special educational needs 27-Aug-2024
Summary: Mrs H complained the Council failed to ensure her son received all the provision set out in his Education, Health, and Care plan, and it failed to adhere to the statutory timescales following an annual review. We found fault by the Council. It should apologise and make payment to acknowledge the injustice Mrs H and her son experienced.
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City of Bradford Metropolitan District Council (23 018 613)
Statement Upheld Assessment and care plan 27-Aug-2024
Summary: Mr S complained the Council delayed completing a financial assessment for his father, Mr F and failed to provide information about the charges. The Council also failed to advise him about the NHS Continuing Healthcare (CHC) scheme. The Council is at fault for failing to refer Mr F to the CHC scheme, failing to provide detailed written information about the financial assessment and failing to complete this within a reasonable timeframe.
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Statement Closed after initial enquiries Special educational needs 27-Aug-2024
Summary: We will not investigate this complaint about the education provision for the complainant’s daughter. The complaint is late and there is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries Safeguarding 27-Aug-2024
Summary: We will not investigate this complaint about money missing from an estate. The police are better placed to investigate an allegation of theft. The Information Commissioner’s Office are better placed to investigate a complaint about the release of information. There is no worthwhile outcome from an Ombudsman investigation.
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Redditch Borough Council (23 019 238)
Statement Closed after initial enquiries Managing council tenancies 27-Aug-2024
Summary: We cannot investigate this complaint about a large vehicle parking in a council estate car park. This is because the parking conditions form part of the tenancy agreement and the law prevents us from investigating a complaint which involves a council acting as a landlord.
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Leeds City Council (23 019 487)
Statement Upheld Alternative provision 27-Aug-2024
Summary: Ms X complained the Council failed to provide alternative provision of education for her child while they could not attend school since October 2023. We found fault with the Council failing to provide education for Ms X’s child from 24 November 2023 until 18 December 2023. We did not find fault with the Council’s actions after this point. The Council agreed to apologise to Ms X and pay her £400 for her child’s missed education.
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London Borough of Sutton (23 006 822)
Statement Closed after initial enquiries Assessment and care plan 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.
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Epsom and St Helier University Hospital NHS Trust (23 006 822a)
Statement Closed after initial enquiries Hospital acute services 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.
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Epsom and St Helier University Hospital NHS Trust (23 006 822b)
Statement Closed after initial enquiries Hospital acute services 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.