Decision search
Your search has 50055 results
-
London Borough of Southwark (23 010 412)
Statement Upheld Homelessness 23-Sep-2024
Summary: Miss X complained the Council failed to properly respond to reports of disrepair at her temporary accommodation. Miss X says she lived in unacceptable conditions with water leaks and no heating or hot water for longer than necessary. We have found fault by the Council but consider the agreed action of an apology, symbolic payment, property inspection and review of the oversight of repairs in temporary accommodation provides a suitable remedy.
-
Statement Upheld Residential care 23-Sep-2024
Summary: We have found fault in the way the care home provided care to Mrs D, particularly in relation to personal hygiene, provision of stimulating activities and moving and handling. This has caused distress to Mrs D’s daughter and we recommend that the care home apologises, pays a financial remedy and carries out a service improvement.
-
London Borough of Redbridge (23 017 106)
Statement Upheld Antisocial behaviour 23-Sep-2024
Summary: Mrs X complained about the Council’s handling of her reports of noise nuisance and light spillage from a neighbouring property. We find the Council at fault for delays in reaching a resolution and for causing confusion as to whether Mrs X was also the subject of allegations of statutory nuisance. The Council has agreed to apologise to Mrs X and make a payment to recognise the injustice caused.
-
South Gloucestershire Council (23 020 891)
Statement Upheld Special educational needs 23-Sep-2024
Summary: We upheld Ms X’s complaint about inclusion funding for children with special educational needs in early years settings. The Council’s policy and practice at the time was flawed and this caused avoidable frustration, distress and uncertainty about whether additional hours of childcare could have been made available for Ms X’s child, Y. The Council has already taken appropriate action to remedy the injustice by apologising, offering a payment and amending its policy and procedures.
-
Ely Internal Drainage Board (23 020 961)
Statement Upheld Drainage 23-Sep-2024
Summary: Mr X complained the Internal Drainage Board has not responded to his concerns that he has potentially been incorrectly charged a levy on agricultural land. We found the Internal Drainage Board at fault for how it handled the matter. To remedy the injustice caused the Internal Drainage Board agreed to apologise to Mr X, make a payment to him for the time and trouble he experienced and provide him with a definitive answer as to whether he has been correctly charged.
-
Derbyshire County Council (24 000 584)
Statement Closed after initial enquiries Special educational needs 23-Sep-2024
Summary: We will not investigate Miss X’s complaint about the Council’s failure to find a suitable educational placement for her son. Miss X had a right to appeal this decision, and it would have been reasonable for her to use it. Nor will we investigate Miss X’s complaint the Council did not secure the provision named in her son’s Education, Health, and Care Plan, because we are satisfied the Council have already remedied any remaining injustice here.
-
London Borough of Camden (24 000 790)
Statement Closed after initial enquiries Councillor conduct and standards 23-Sep-2024
Summary: We will not investigate Ms X’s complaint that Councillors did not respond to her emails. Any injustice is not significant enough to justify our involvement.
-
Surrey County Council (24 000 973)
Statement Upheld Special educational needs 23-Sep-2024
Summary: There was a three-month delay issuing Y’s final Education Health and Care Plan after the Council conceded Ms X’s appeal. The Council has already offered a symbolic payment to reflect the avoidable frustration and time and trouble: this is a partial remedy. The Council will issue a further apology and make an additional payment of £1350 to reflect the loss of a term and a half of special educational provision.
-
Gloucestershire County Council (24 001 046)
Statement Upheld Residential care 23-Sep-2024
Summary: We will not investigate Miss X’s complaint about the actions of her mother’s care home towards the family and about the quality of care provided to her mother. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
Brighton & Hove City Council (24 001 331)
Statement Upheld Assessment and care plan 23-Sep-2024
Summary: Ms X complained about the Council’s decision not to include certain disability related expenditure in its financial assessment, meaning she has to pay more for the cost of her care. We found the Council at fault for how it considered whether a private prescription for Ms X could be included as disability related expenditure. The Council agreed to apologise to Ms X and re-consider whether her private prescription could be included as disability related expenditure.