Decision search
Your search has 49843 results
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Worcestershire County Council (24 007 130)
Statement Closed after initial enquiries Child protection 22-Sep-2024
Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to investigate his complaint whilst there is an ongoing police investigation into related matters.
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London Borough of Brent (24 008 051)
Statement Closed after initial enquiries Other 22-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal of his claim for compensation for personal injury and damage to his property. This is because it would be reasonable for Mr X to take the matter to court.
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London Borough of Ealing (24 008 163)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s escalation of a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre to reinstate her right of appeal.
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Leicester City Council (24 008 878)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a Penalty Charge Notice. This is because it would be reasonable for him to apply to the Traffic Enforcement Centre to challenge the Council’s escalation of the case.
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Kirklees Metropolitan Borough Council (24 009 446)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Sep-2024
Summary: We will not investigate this complaint about housing benefit entitlement because there is a right of appeal to a tribunal.
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Stroud District Council (24 009 095)
Statement Closed after initial enquiries Enforcement 22-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because it is not yet possible to determine if the complainant has suffered significant injustice as a result of the alleged fault.
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Newark & Sherwood District Council (23 018 395)
Statement Upheld Noise 22-Sep-2024
Summary: Mr B complained the Council was slow to act when it acknowledged a statutory nuisance in 2023. We have found the Council at fault for a delay in beginning a formal statutory nuisance investigation and providing Mr B with conflicting information. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused by the faults.
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Hertfordshire County Council (23 019 046)
Statement Upheld Direct payments 22-Sep-2024
Summary: Miss X complained the Council has wrongly reduced the number of hours of direct payment she receives for her care and support needs. And has failed to properly consider her disability related expenses. Miss X says the Council’s actions have had a detrimental impact on her health and wellbeing. There is no evidence of fault in the way the Council reassessed Miss X’s care and support needs. However the Council’s failure to provide full information and properly advise Miss X regarding disability related expenses is fault.
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London Borough of Sutton (23 019 659)
Statement Upheld Child protection 22-Sep-2024
Summary: We found fault on Ms M’s complaint about the Council’s actions when her niece came to stay with her following police involvement which caused her upset and financial loss. It failed to explain to her this was a private family arrangement and what this meant. The agreed action remedies the injustice caused.
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Essex County Council (23 020 617)
Statement Upheld Other 22-Sep-2024
Summary: Mrs X complained the Council failed to take timely action in response to her reports about items on grass highway verges causing obstruction. We found fault by the Council but consider the agreed action of an apology, symbolic payment and further contact with Mrs X provides a suitable remedy.