Decision search
Your search has 55054 results
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London Borough of Waltham Forest (25 008 035)
Statement Closed after initial enquiries Council tax support 12-Aug-2025
Summary: We cannot investigate Ms X’s complaint about council tax support. This is because the law does not allow us to investigate matters that have been appealed to a tribunal.
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Central Bedfordshire Council (25 008 190)
Statement Closed after initial enquiries School admissions 12-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Ms X to lose out on a school place.
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London Borough of Brent (25 009 206)
Statement Closed after initial enquiries Council tax 12-Aug-2025
Summary: We will not investigate this complaint about a Council tax exemption because there is a right of appeal to a Valuation Tribunal. Further, there is insufficient evidence of fault by the Council.
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Hampshire County Council (25 002 454)
Statement Closed after initial enquiries Assessment and care plan 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s record keeping. This is because there is another body better placed to consider.
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East Suffolk Council (25 002 531)
Statement Closed after initial enquiries Antisocial behaviour 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of anti-social behaviour. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Waltham Forest (25 002 556)
Statement Closed after initial enquiries Homelessness 12-Aug-2025
Summary: We will not investigate this complaint about Ms X’s request for a homelessness prevention fund payment. This is because the complaint is late, and further investigation would not lead to a different outcome.
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Statement Upheld Other 12-Aug-2025
Summary: Mrs X complained that the Council did not meet statutory timescales or keep her updated when handling her complaint about its children’s social care services. We find the Council at fault for delays and not providing adequate updates which caused distress uncertainty and frustration. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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Wirral Metropolitan Borough Council (25 002 827)
Statement Upheld Special educational needs 12-Aug-2025
Summary: the Council has offered an appropriate remedy for the delay issuing an education, health and care (EHC) plan for Ms M’s son, and the distress it caused. We are satisfied with the Council’s offer and will not, therefore, investigate Ms M’s complaint.
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Nottinghamshire County Council (25 003 488)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s involvement as a flood risk consultee on a planning application she made to a different authority. The complaint is late and there are no good reasons for us to investigate it now.
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London Borough of Wandsworth (25 003 751)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about a Council officer’s actions in issuing him a Fixed Penalty Notice for spitting. This is because Mr X can raise a defence against the matter in court if he considers there is fault in the way it was issued. We cannot investigate Mr X’s complaint that he has been the victim of a crime as crime is a matter for the police to investigate rather than this office.