Decision search
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Suffolk County Council (23 019 368)
Statement Upheld Charging 22-Nov-2024
Summary: Mr D complained on behalf of his mother that the Council had overcharged for her care and support and failed to issue invoices. He also complains about delay responding to his complaint. We found fault causing an overcharge, distress and time and trouble. The Council has agreed to take the actions set out at the end of this statement to remedy the injustice caused.
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Suffolk County Council (23 019 811)
Statement Upheld Special educational needs 22-Nov-2024
Summary: The Council took too long to issue a final Education Health and Care Plan. It also failed to properly consider whether it should make alternative educational provision when Miss B’s child could not attend school. This caused Miss B distress and meant that her child missed out on education. The Council has agreed to take action to remedy the impact on Miss B and her child.
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Derby City Council (23 019 832)
Statement Closed after initial enquiries Adoption 22-Nov-2024
Summary: We will not investigate this complaint about the Council refusing to add to its records that a court document about Miss X had incorrectly stated she had twice declined mother and baby placements. The Information Commissioner’s Office is better placed than us to deal with matters of alleged data inaccuracy as it has powers to require rectification and impose penalties that we lack.
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Hertfordshire County Council (23 020 273)
Statement Upheld Child protection 22-Nov-2024
Summary: Miss X complained about the Council’s involvement in the child safeguarding procedure following an incident in September 2021. Miss X said the Council’s actions caused her and her children avoidable distress. The Council was at fault for the delay in considering Miss X’s complaint, and the lack of information around medical examinations for her children. We consider the remedies the Council offered to Miss X suitably address the injustice it had caused her.
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Rochdale Metropolitan Borough Council (23 020 797)
Statement Upheld Assessment and care plan 22-Nov-2024
Summary: We will not investigate this complaint about adult social care financial assessment. There is not enough evidence of fault in how the Council completed the financial assessment. There is fault in delay completing an appeal of the financial assessment decision, and sending invoices for payment while the complaint was continuing. The Council has agreed to apologise and make a total payment of £250 to acknowledge the complainant’s distress, time and trouble. We are satisfied with the actions the Council has agreed to take and it is unlikely an investigation would achieve anything further.
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London Borough of Ealing (23 020 987)
Statement Not upheld Charging 22-Nov-2024
Summary: Mr C complained about the Council’s refusal to fund his wife’s direct payment for the full week when she died. As a result, he said he had costs to pay her self-employed carer. We found no fault by the Council. This is because Mr C was not required to pay the self-employed carer under the arrangement when the care support ceased. The Council would therefore not be expected to have a contingency for this in place, and it was entitled to reach its view.
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Isle of Wight Council (24 002 111)
Statement Upheld Special educational needs 22-Nov-2024
Summary: Ms X complained the Council failed to complete an Educational Psychologist assessment of her child despite it agreeing to do so following the 2023 Education, Health and Care Plan annual review meeting. We found fault with the Council delaying outside the statutory timescales in reviewing Ms X’s child’s Education, Health and Care Plan. We also found fault with the Council delaying completion of an agreed on Educational Psychologist assessment. The Council agreed to pay Ms X £500 for the avoidable uncertainty, frustration and lost opportunity caused by its delays.
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Staffordshire County Council (24 002 457)
Statement Not upheld Parking and other penalties 22-Nov-2024
Summary: Mr D says the Council failed to tell him it was pursuing a penalty charge notice. We have not found evidence of fault by the Council. We have completed the investigation and not uphold the complaint.
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Manchester City Council (24 001 270)
Statement Upheld Refuse and recycling 22-Nov-2024
Summary: Dr X complains that the Council refused her request for a smaller recycling bin despite insufficient space to store the bin and her finding it difficult to move a larger bin due to her disability. The Council was at fault as it failed to signpost Dr X to its assisted collection service. The Council has offered to apologise to Dr X, make a symbolic payment of £100 and refer her to the assisted collection service which is a sufficient and proportionate remedy.
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Nottinghamshire County Council (24 001 433)
Statement Upheld Alternative provision 22-Nov-2024
Summary: The complainant (Mrs X) said the Council had failed to arrange alternative provision for her son (Y) when he could not attend his school. We found fault with the Council which meant Y lost some education. The Council’s fault also caused injustice to Mrs X. We did not investigate anything that happened from the second week of March 2024 as Mrs X appealed the Education Health and Care Plan issued for Y at this time and alternative provision was closely linked to the appeal issues. The Council agreed to apologise, make payments to recognise Y’s and Mrs X’s injustice and carry out some service improvements.