Decision search
Your search has 54124 results
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London Borough of Hillingdon (25 000 228)
Statement Closed after initial enquiries Homelessness 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless case. He says the Council did not assess his complaint properly as it ignored his medical evidence that showed he was in priority need. This is because it was reasonable for him to have appealed to the county court.
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Sheffield City Council (25 000 406)
Statement Closed after initial enquiries Child protection 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s actions following child protection concerns that Mr X shared with it. This is because we are satisfied with the actions the Council took and unlikely to find fault.
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Essex County Council (25 002 452)
Statement Closed after initial enquiries Public transport 13-Jul-2025
Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.
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Crawley Borough Council (25 002 824)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s Monitoring Officer. There is insufficient evidence of fault to warrant an investigation.
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Liverpool City Council (25 007 307)
Statement Closed after initial enquiries Parking and other penalties 13-Jul-2025
Summary: We will not investigate this complaint that the Council has not refunded a parking charge as agreed as this does not cause the complainant a level of injustice that would justify our further involvement.
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Nottinghamshire County Council (25 007 636)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Norfolk County Council (25 000 139)
Statement Closed after initial enquiries Transition from childrens services 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s care planning and decision-making related to his accommodation and support after he turns 18. The Council is considering his complaint under the children’s statutory complaints procedure and in the process of arranging a stage three panel. It is reasonable to allow the Council to complete the statutory process.
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Southampton City Council (25 000 142)
Statement Closed after initial enquiries Private housing 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to issue a financial penalty notice. Mr X had the right to appeal to the First Tier (Property Chamber) Tribunal, and it was reasonable for him to exercise that right.
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Shropshire Council (24 021 414)
Statement Closed after initial enquiries Refuse and recycling 13-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to make reasonable adjustments in relation to a charge for the garden waste service. This is because there is not enough fault in how the Council made its decision to justify an investigation.
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Exeter City Council (24 022 541)
Statement Upheld Homelessness 13-Jul-2025
Summary: We will not investigate this complaint about Mr X’s homelessness application. It was reasonable for him to use his statutory right of appeal to the county court about the Council’s decision he was not homeless. The Council has agreed to take suitable action to remedy the injustice we would likely say was caused to Mr X for the parts of his complaint we could investigate.