Decision search
Your search has 55054 results
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London Borough of Lewisham (24 019 045)
Statement Closed after initial enquiries Homelessness 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s refusal to re-imburse costs of a carpet in temporary accommodation which it offered to the complainant. Any further investigation would not lead to a different outcome.
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London Borough of Lambeth (24 021 371)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision that a breach of a section 106 legal agreement has not occurred. We have not seen enough evidence of fault in the way the Council considered the matter.
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Sandwell Metropolitan Borough Council (24 009 565)
Statement Upheld Allocations 20-Oct-2025
Summary: Mr A complained that the Council has not moved him and his family although it has accepted he is in unsuitable accommodation. We found the Council is at fault and this delay has caused Mr A an injustice. We have recommended a financial remedy, which the Council has agreed to.
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London Borough of Newham (24 009 777)
Statement Upheld Homelessness 20-Oct-2025
Summary: Ms X complained about the Council’s failure to provide suitable temporary accommodation and promptly respond to her reports of disrepair. We found the Council was at fault because it took too long to carry out a suitability review. There was also fault with the Council’s complaint handling and the actions of the Council’s contractor. The Council already accepted some fault and provided a partial remedy in response to her complaint. To remedy the outstanding injustice caused by the additional areas of fault we identified, the Council agreed to apologise and make a further symbolic payment to Ms X. It will also take action to improve its service.
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Wigan Metropolitan Borough Council (24 012 402)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to progress Mr X’s representations under the three-part children act procedure. It is unlikely we would find fault.
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Leicestershire County Council (24 013 450)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate Miss X’s complaint about the actions of the Council’s children’s services. This is because it concerns matters that have either been considered in court or can be raised with another body.
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Lancashire County Council (24 013 473)
Statement Closed after initial enquiries Charging 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to charge his mother, Ms Y, for the care it provided to her. This is because the complaint is late and there are no good reasons why Mr X did not complain sooner. Furthermore, it is unlikely we would find sufficient evidence of fault by the Council.
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Norfolk County Council (24 013 810)
Statement Closed after initial enquiries Child protection 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to appropriately safeguard Mrs X’s children whilst in foster care. This is because an investigation would not lead to a different outcome for Mrs X.
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West Northamptonshire Council (24 015 710)
Statement Upheld Other 20-Oct-2025
Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.
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Northamptonshire Health Care NHS Foundation Trust (24 015 710a)
Statement Upheld Mental health services 20-Oct-2025
Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.