Decision search
Your search has 50933 results
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Essex County Council (24 014 345)
Statement Upheld Special educational needs 12-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Bournemouth, Christchurch and Poole Council (24 015 124)
Statement Closed after initial enquiries Special educational needs 12-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to cease to maintain the complainant’s Education and Health Care Plan in 2023. This is because the Council’s decision carries a right of appeal to a statutory tribunal and we consider it would have been reasonable for the complainant to exercise this appeal right once he became aware of this.
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London Borough of Lambeth (24 015 436)
Statement Upheld Council tax 12-Mar-2025
Summary: We have upheld Mr X’s complaint about the Council’s handling of his Council Tax query. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Bristol City Council (24 016 475)
Statement Closed after initial enquiries Assessment and care plan 12-Mar-2025
Summary: We will not investigate this complaint about Mr X’s finances being affected adversely due to the Council’s failure to act on his request for a carer’s assessment. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of a causal link between the Council’s admitted fault and Mr X’s finances.
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London Borough of Hackney (24 016 570)
Statement Closed after initial enquiries Allocations 12-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision on the housing priority for Ms X. There is not enough evidence of fault in the Council’s actions and further investigation would not lead to a different outcome.
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Brighton & Hove City Council (24 016 634)
Statement Closed after initial enquiries Allocations 12-Mar-2025
Summary: We will not investigate this complaint about Ms X’s housing application. The evidence suggests the Council reached its decision properly, so there is not enough evidence of fault for us to investigate.
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Cheltenham Borough Council (24 016 754)
Statement Closed after initial enquiries Trees 12-Mar-2025
Summary: We will not investigate this complaint about the Council’s refusal to pay legal costs for a dispute over the removal of a protected tree and re-siting of a boundary wall on private property. It is reasonable for Mr X to seek a remedy in the courts which are better placed to decide legal disputes.
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London Borough of Redbridge (24 017 018)
Statement Closed after initial enquiries Allocations 12-Mar-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s delay in processing a housing application in 2016. this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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East Sussex County Council (24 017 021)
Statement Closed after initial enquiries School admissions 12-Mar-2025
Summary: We cannot investigate this complaint about a school admissions appeal. This is because the appeal was for an academy school, and we have no powers to consider such complaints.
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Plymouth City Council (24 017 022)
Statement Closed after initial enquiries Enforcement 12-Mar-2025
Summary: We will not investigate this complaint about the construction work which overran and the Council’s decision not to pay compensation. We have not seen enough evidence of fault in the Council’s actions.