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  • Bristol City Council (24 017 639)

    Statement Closed after initial enquiries Other 13-Mar-2025

    Summary: We will not investigate this complaint about business rates liability as this is a matter for the courts. We will not investigate the complaint about small business rates relief as this matter appears not to be concluded.

  • Leicester City Council (24 017 673)

    Statement Closed after initial enquiries Charging 13-Mar-2025

    Summary: We will not investigate this complaint about disputed care and support invoices issued by the Council. This is because the complaint is late and there are no good reasons why we should exercise our discretion and investigate despite the passage of time.

  • Birmingham City Council (24 017 698)

    Statement Closed after initial enquiries Council house sales and leaseholders 13-Mar-2025

    Summary: We will not investigate this complaint about delays and the valuation in the Right to Buy process. It is reasonable for the complainant to go to court, and to have pursued any dispute about the valuation with the District Valuer.

  • Cumberland Council (24 017 808)

    Statement Closed after initial enquiries Parking and other penalties 13-Mar-2025

    Summary: We will not investigate this complaint about alledged misconduct by the Council with respect to how it enforces parking contraventions in the complainant’s area. This is because there is insufficient evidence the complainant has personally suffered serious loss, harm or distress as a result of the alledged fault.

  • Sunderland City Council (24 019 633)

    Statement Closed after initial enquiries Other 13-Mar-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to accept liability for damage to her car. This is because it is reasonable to expect Mrs X to take the matter to court.

  • London Borough of Newham (24 019 638)

    Statement Closed after initial enquiries Homelessness 13-Mar-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s decision that her accommodation is suitable. This is because it is reasonable to expect Miss X to appeal its decision to the county court.

  • Worcestershire County Council (24 019 765)

    Statement Closed after initial enquiries Other 13-Mar-2025

    Summary: We cannot investigate Mr X’s complaint that his schools failed to safeguard him when he was a student. We have no jurisdiction to look at what happens in schools.

  • Milton Keynes Council (24 019 996)

    Statement Closed after initial enquiries Enforcement 13-Mar-2025

    Summary: We will not investigate this complaint about how the Council dealt with a planning application and a breach of planning control. This is because the complainant has a right to appeal to the Planning Inspector.

  • London Borough of Tower Hamlets (24 020 183)

    Statement Closed after initial enquiries Homelessness 13-Mar-2025

    Summary: We will not exercise discretion to investigate this complaint about the Council’s provision of temporary accommodation. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

  • Hastings Borough Council (24 020 625)

    Statement Closed after initial enquiries Leisure and culture 13-Mar-2025

    Summary: We will not investigate this complaint about the Council’s response to Ms X’s report of a breach of allotment rules by an allotment holder. There is no significant injustice, and we cannot achieve the outcome Ms X is seeking.

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