Statement Upheld Transport 12-Apr-2022
Summary: The Council failed to properly consider Mrs X's application for a blue badge because it failed to record the reasoning for its decisions and failed to undertake a mobility assessment.
Statement Not upheld Transport 10-Apr-2022
Summary: Mrs B complained about the Council's refusal to award her a Blue Badge. During the investigation she applied again with new evidence and her application was successful. We have discontinued the investigation as the complaint is resolved.
Statement Upheld Transport 28-Mar-2022
Summary: Mr B complains the Council has not properly assessed his eligibility for a Blue Badge. The Council considered the evidence Mr B provided but it told Mr B that he could not provide information from his GP and this was fault. The Council has agreed to apologise to Mr B. The Council agreed to allow Mr B to send in further evidence and to provide him with an assessment to consider that evidence.
Statement Upheld Transport 24-Mar-2022
Summary: Mr C complained on behalf of Mr B, about the implementation of School Street Zones and Low Traffic Neighbourhoods. He said the process had failed to recognise the impact on disabled people with restricted mobility. The Council also took too long to grant him exemptions for particular streets, insisted on individual applications for exemptions and delayed in sending him the correct blue badge. We found the Council delayed in granting exemptions to Mr B and had not provided a quicker route for exceptional situations. The Council has agreed to pay Mr B £200 and has improved its procedure.
Statement Not upheld Transport 18-Mar-2022
Summary: Mr B complained that the Council unreasonably refused his application for a blue badge. We did not find fault with the actions of the Council.
Statement Upheld Transport 18-Mar-2022
Summary: Mr B was unable to make an online application for a Blue Badge because of his disability. There was fault in the Council's failure to offer an alternative way to apply for Mr B. The Council has already remedied this fault as it offered a telephone application to Mr B on the following day. The Council has also changed its procedures to allow telephone applications.
Statement Upheld Transport 15-Mar-2022
Summary: The Council acknowledged an error in processing Mr X's application for a blue badge. It apologised to him and awarded him a blue badge. The investigation will be discontinued.
Statement Upheld Transport 11-Mar-2022
Summary: Mr X complained about the Council's decision to refuse his application to renew his blue badge. The Ombudsman found fault causing injustice because the Council failed to properly consider Mr X's appeal. The Council agreed to arrange a mobility assessment for Mr X.
Statement Upheld Transport 10-Mar-2022
Summary: Mr F complains about the Council's decision to refuse his application for a blue badge. Following contact from the Ombudsman the Council reviewed Mr F's case and has now issued him with a badge. We are satisfied this remedies the injustice he was caused.
Statement Not upheld Transport 28-Feb-2022
Summary: Mrs H has complained the Council has not awarded her with a Blue Badge despite her disabilities. We have found no evidence of fault by the Council in how it considered Mrs H's application. This is because the evidence suggests the Council properly considered the eligibility requirements and supporting guidance governing the assessment for issuing a Blue Badge. Absent a finding of fault, we cannot by law question the merits of the Council's decision to refuse a Blue Badge. That said, the Council has offered to undertake a further review of Mrs H's application. Further investigation would not lead to a different or improved outcome.