London Borough of Harrow (24 016 628)

Statement Not upheld Transport 29-Jul-2025

Summary: Mr X complained about how the Council and its contracted third-party company considered his application for a blue disabled parking badge. We have not found fault with how the Council and the company working on its behalf assessed and decided upon his application.

Essex County Council (25 006 558)

Statement Closed after initial enquiries Transport 29-Jul-2025

Summary: We will not investigate this complaint about how the Council considered a Blue Badge application. This is because there is no worthwhile outcome achievable.

Devon County Council (25 002 085)

Statement Closed after initial enquiries Transport 28-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

London Borough of Tower Hamlets (24 014 125)

Statement Upheld Transport 27-Jul-2025

Summary: Mr X complains the Council failed to properly consider the problems that arose in his assessment when he appealed its decision to refuse him a blue badge. We find fault with the Council’s response to his appeal and have agreed another assessment considering Mr X’s reasonable adjustments.

Surrey County Council (24 012 883)

Statement Upheld Transport 23-Jul-2025

Summary: Miss D complained the Council stopped the taxi her son used to get to a day centre and said he should use his Motability car instead. We find some fault with how the Council carried out the transition. But we have not found fault with the Council’s decision to change the transport arrangements. The fault we have found will have caused some distress . The Council has agreed to our recommended apology and symbolic payment.

London Borough of Hounslow (25 000 337)

Statement Closed after initial enquiries Transport 23-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to renew her relative, Mr Y’s Blue Badge. There is insufficient evidence of fault to warrant an investigation.

London Borough of Harrow (25 000 489)

Statement Closed after initial enquiries Transport 22-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his son’s blue badge renewal. This is because there is insufficient evidence of fault.

London Borough of Harrow (25 002 479)

Statement Closed after initial enquiries Transport 22-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful blue badge application. This is because there is insufficient evidence of fault by the Council.

London Borough of Hounslow (25 005 743)

Statement Closed after initial enquiries Transport 22-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a disabled persons’ freedom pass. This is because there is insufficient evidence of fault by the Council.

London Borough of Hounslow (25 003 299)

Statement Closed after initial enquiries Transport 16-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful application for a disabled person’s Freedom Pass. This is because there is insufficient evidence of fault by the Council.