West Sussex County Council (24 014 306)

Statement Upheld Transport 22-May-2025

Summary: Ms B complained that the Council removed the funding for transporting her daughter, Miss C, to a day centre three times a week. We found the Council applied its transport policy with a blanket approach, without considering Miss C’s individual circumstances. The Council has agreed to fully explain the disability related expenditure process to Ms B, invite her to provide the necessary evidence then carry out a financial assessment taking into account Miss C’s full circumstances.

Thurrock Council (24 022 144)

Statement Closed after initial enquiries Transport 21-May-2025

Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because the Council has now agreed to issue a Blue Badge so an investigation would not lead to a different outcome.

London Borough of Bromley (24 023 017)

Statement Closed after initial enquiries Transport 18-May-2025

Summary: We will not investigate this complaint about how the Council dealt with an application for a Blue Badge. This is because there is insufficient evidence of fault.

London Borough of Hounslow (24 021 045)

Statement Closed after initial enquiries Transport 13-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to renew her son Mr Y’s Freedom Pass. There is not enough evidence of fault in the Council’s decision-making processes or its decisions to warrant an investigation. It would be reasonable for Mrs X and Mr Y to make a further application to the Council.

Norfolk County Council (24 020 068)

Statement Closed after initial enquiries Transport 06-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s Blue Badge application process and its decision to refuse her application. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.

Devon County Council (24 018 589)

Statement Closed after initial enquiries Transport 05-May-2025

Summary: We will not investigate this complaint the Council refused to issue a blue badge. There is not enough evidence of fault to justify our involvement.

London Borough of Harrow (24 022 463)

Statement Closed after initial enquiries Transport 29-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

London Borough of Barnet (24 018 955)

Statement Closed after initial enquiries Transport 24-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to decline her blue badge application. This is because there is insufficient evidence of fault.

London Borough of Tower Hamlets (24 019 866)

Statement Closed after initial enquiries Transport 23-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her blue badge application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Essex County Council (24 021 202)

Statement Closed after initial enquiries Transport 23-Apr-2025

Summary: We will not investigate this complaint that the Council delayed processing the complainant’s application for a blue badge. This is because there is insufficient evidence of fault by the Council.