Kent County Council (25 005 850)

Statement Closed after initial enquiries Transport 07-Oct-2025

Summary: We will not investigate Mr X’s complaint the Council refused him a Blue Badge. There is not enough evidence of fault to justify our involvement.

Cambridgeshire County Council (25 006 475)

Statement Closed after initial enquiries Transport 07-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault to warrant an investigation.

Buckinghamshire Council (25 006 620)

Statement Closed after initial enquiries Transport 05-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to renew Mr X’s Blue Badge. This is because there is not enough evidence of fault to justify our involvement.

London Borough of Enfield (25 002 395)

Statement Not upheld Transport 02-Oct-2025

Summary: The Council was not at fault for how it handled Mrs X’s application for a disabled parking badge. It considered the information available, processed the application and appeal in accordance with the government’s best practice guidance and made a decision which, in the circumstances, was not obviously unreasonable. As there was no procedural fault in how the Council dealt with Mrs X’s application and appeal, we cannot question its decision.

East Sussex County Council (25 007 800)

Statement Upheld Transport 18-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s application for a Blue Badge. This is because the Council will offer the complainant a face-to-face mobility assessment.

Cambridgeshire County Council (25 006 767)

Statement Closed after initial enquiries Transport 18-Sep-2025

Summary: We cannot investigate Mr X’s complaint about a community car scheme because it lies outside our jurisdiction. This is because the matter complained about is not an administrative function of the Council.

West Sussex County Council (24 009 730)

Report Upheld Transport 17-Sep-2025

Summary: Mrs C complained the Council failed to properly consider the decision to remove funding for transport to day support for her son, Mr D, because he had a Motability car. Mrs C says the Council’s decision has resulted in added pressure on her and her husband; and costs neither they, nor Mr D, can meet.

London Borough of Tower Hamlets (25 006 761)

Statement Closed after initial enquiries Transport 16-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. This is because it is unlikely we would find fault in the Council’s decision making.

Devon County Council (25 006 310)

Statement Closed after initial enquiries Transport 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to issue Mrs X with a blue badge. This is because an investigation would be unlikely to find fault with the Council’s actions.

West Northamptonshire Council (24 017 055)

Statement Not upheld Transport 03-Sep-2025

Summary: Mrs X complained that the Council unfairly refused her application for a disabled parking badge. We have found that the Council was not at fault, because its approach to Mrs X’s application was neither unreasonable nor obviously at odds with the government’s best practice guidance. This means we cannot question the merits of the Council’s decision to refuse the application.