Transport


Recent statements in this category are shown below:

  • Westminster City Council (18 012 590)

    Statement Not upheld Transport 26-Mar-2019

    Summary: The complaint concerns Miss B's application for a disabled person's parking badge. We did not find fault undermining how the Council reached its decision to refuse the application.

  • Liverpool City Council (18 010 280)

    Statement Upheld Transport 14-Mar-2019

    Summary: There were errors in the way the Council handled a blue badge application which caused confusion. The Council has already carried out a further review in response to our enquiries and decided to issue a blue badge. It will also provide an apology. This is a satisfactory remedy for the injustice caused.

  • London Borough of Barnet (18 001 350)

    Statement Not upheld Transport 11-Mar-2019

    Summary: Ms B complains that the Council de-activated her freedom pass and required her to attend a medical assessment. She also complains about the Council's decision not to issue a replacement pass. On the evidence seen so far, the Ombudsman does not uphold Ms B's complaint. There is no evidence that the Council deactivated the pass. It was entitled to require her to attend a medical assessment and properly applied the guidance on eligibility for a freedom pass when deciding Ms B was not eligible.

  • London Borough of Harrow (18 012 958)

    Statement Upheld Transport 11-Mar-2019

    Summary: There was fault in the Council's decision to refuse Mr X's application for a blue badge for his daughter Miss Y. To remedy the injustice the Council will give Miss Y a blue badge for one year.

  • Medway Council (18 010 119)

    Statement Upheld Transport 11-Mar-2019

    Summary: Mr B complains the Council did not deal with his application for a blue badge properly. The Council did not properly make a record of the walking assessment it carried out and did not give detailed reasons for rejecting his application. Mr B cannot be certain the Council assessed his application correctly. The Council has offered to reassess Mr B as well as provide more information in decision letters and this is an adequate remedy.

  • Westminster City Council (18 014 188)

    Statement Not upheld Transport 05-Mar-2019

    Summary: The Council was not at fault in how it considered Ms B's application for a disabled parking badge. As the Ombudsman has not found fault in how the Council made the decision, we cannot question the decision itself.

  • London Borough of Barnet (18 011 844)

    Statement Not upheld Transport 18-Feb-2019

    Summary: There is no evidence the Council was at fault in the assessment or appeal for a Blue Badge for Mrs X.

  • Nottinghamshire County Council (18 009 607)

    Statement Upheld Transport 14-Feb-2019

    Summary: Mr X complains about the Council's decision to refuse his wife a blue badge. The Ombudsman found fault because the Council failed to follow its own guidance. As a result, Mrs X has been left uncertain about her eligibility for a blue badge. The Council has agreed to carry out a mobility assessment of Mrs X and arrange training for officers dealing with blue badge applications. It has also agreed to apologise to Mr and Mrs X and pay them £100 to recognise the impact on them because of its failures.

  • London Borough of Barnet (18 012 009)

    Statement Not upheld Transport 11-Feb-2019

    Summary: The Ombudsman will not investigate Mr Y's complaint about the refusal to renew his Blue Badge. This is because the Council has provided the remedy Mr Y was seeking and it is unlikely further investigation by the Ombudsman would add to the Council's previous investigation.

  • Nottinghamshire County Council (18 011 191)

    Statement Not upheld Transport 06-Feb-2019

    Summary: The Council followed the correct process, in line with government guidance, to decide a Blue Badge application.

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