Recent statements in this category are shown below:
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London Borough of Barnet (18 011 844)
Statement Not upheld Transport 18-Feb-2019
Summary: There is no evidence the Council was at fault in the assessment or appeal for a Blue Badge for Mrs X.
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Nottinghamshire County Council (18 009 607)
Statement Upheld Transport 14-Feb-2019
Summary: Mr X complains about the Council's decision to refuse his wife a blue badge. The Ombudsman found fault because the Council failed to follow its own guidance. As a result, Mrs X has been left uncertain about her eligibility for a blue badge. The Council has agreed to carry out a mobility assessment of Mrs X and arrange training for officers dealing with blue badge applications. It has also agreed to apologise to Mr and Mrs X and pay them £100 to recognise the impact on them because of its failures.
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London Borough of Barnet (18 012 009)
Statement Not upheld Transport 11-Feb-2019
Summary: The Ombudsman will not investigate Mr Y's complaint about the refusal to renew his Blue Badge. This is because the Council has provided the remedy Mr Y was seeking and it is unlikely further investigation by the Ombudsman would add to the Council's previous investigation.
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Nottinghamshire County Council (18 011 191)
Statement Not upheld Transport 06-Feb-2019
Summary: The Council followed the correct process, in line with government guidance, to decide a Blue Badge application.
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Doncaster Metropolitan Borough Council (18 010 989)
Statement Upheld Transport 30-Jan-2019
Summary: The Council was at fault in the way it recorded the outcome of an assessment for a Blue Badge for Mrs X. It has agreed to issue a Blue Badge in recognition of the error.
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Devon County Council (18 013 822)
Statement Upheld Transport 28-Jan-2019
Summary: The Ombudsman will not investigate this complaint about a Blue Badge because the Council has decided to issue a badge to the complainant.
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Essex County Council (18 009 904)
Statement Not upheld Transport 10-Jan-2019
Summary: Mr B complains the Council has not renewed his son's blue badge. He says this means his son is less able to access services in the community and has affected his wellbeing. The Ombudsman does not find fault in how the Council considered this application for a blue badge.
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Statement Upheld Transport 19-Dec-2018
Summary: Mrs X complained the Council failed to properly assess her mobility for a blue badge. There is fault in both mobility assessments the Council conducted. The Council has agreed to apologise to Mrs X for failing to conduct the assessments correctly, arrange a fresh assessment to be conducted in accordance with the relevant guidance and pay her £100 for her time and trouble spent on pursuing this complaint.
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Shropshire Council (18 008 217)
Statement Upheld Transport 19-Dec-2018
Summary: Mrs X complains the Council failed to provide free transport when her son returned to college in September 2017, having turned 19 earlier that year. The Council accepts it was wrong to do this and will: apologise; refund the charges; and review its policy on transport for adult learners. It also needs to refund anyone else it has wrongly charged.
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Nottingham City Council (18 006 473)
Statement Upheld Transport 10-Dec-2018
Summary: Mrs X complained about the Council's decision to remove her adult disabled daughter Miss D's day centre transport. The Council failed to properly apply its transport policy and to properly consider the impact on Miss D and Mrs X. The Council has agreed to reassess Miss D's transport needs. Depending on the outcome of the review it has agreed to consider whether an additional remedy is appropriate.