Cambridgeshire County Council (25 014 712)

Statement Closed after initial enquiries Transport 06-Feb-2026

Summary: We will not investigate Mr X’s complaint that the Council refused his application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant us investigating.

Durham County Council (25 004 361)

Statement Upheld Transport 04-Feb-2026

Summary: Ms Y complained the Council failed to arrange transport for her daughter to attend a day centre. We find fault in the Council’s handling of the matter, including poor communication, delay, inadequate consideration of the circumstances, and a failure to properly address the unmet transport and care support needs. This caused ongoing uncertainty and distress for Ms Y. The Council has agreed to apologise, address the outstanding support gap, make a payment to Ms Y, and take action to improve its practice.

Leicester City Council (25 012 616)

Statement Closed after initial enquiries Transport 04-Feb-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to issue concessionary bus passes for her daughter’s care workers. There is not enough evidence of fault to justify us investigating.

Kirklees Metropolitan Borough Council (25 016 982)

Statement Closed after initial enquiries Transport 30-Jan-2026

Summary: We will not investigate this complaint about a refused blue badge application. There is not enough evidence of fault with the Council’s decision making.

Cambridgeshire County Council (25 011 877)

Statement Closed after initial enquiries Transport 28-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision not to issue Mr X a Blue Badge. This is because there is not enough evidence of fault to warrant an investigation.

Leeds City Council (25 012 247)

Statement Closed after initial enquiries Transport 26-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s Blue Badge application process. There is not enough evidence of fault and it is unlikely an investigation would lead to a different outcome.

Peterborough City Council (25 011 172)

Statement Closed after initial enquiries Transport 22-Jan-2026

Summary: We will not investigate this complaint about the Council’s refusal to renew a blue badge. There is not enough evidence of fault in how the Council made its decision to justify our investigation.

London Borough of Newham (25 009 888)

Statement Closed after initial enquiries Transport 10-Dec-2025

Summary: We will not investigate Mrs Y’s complaint on behalf of her aunt, Miss X, about the Council’s decision to refuse her application for a renewal of her blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Central Bedfordshire Council (25 010 771)

Statement Closed after initial enquiries Transport 09-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a blue badge. This is because there is no sign of fault by the Council.

London Borough of Hounslow (25 010 083)

Statement Closed after initial enquiries Transport 08-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.