London Borough of Islington (25 016 560)

Statement Upheld Transition from childrens services 06-Jul-2026

Summary: Miss X complained about the contact and support provided to Mr Z by social services during his transition between placements. We have ended our investigation as the Council has proposed action which provides a suitable remedy.

Suffolk County Council (25 010 959)

Statement Upheld Transition from childrens services 06-Jul-2026

Summary: The Council was at fault as it did not properly plan for Mr Y’s transition to adult care services and delayed completing an assessment of Mr Y’s adult care needs. This caused avoidable uncertainty, distress and frustration to Mr Y and Mr X. The Council agreed to apologise and make a payment to recognise the fault and the injustice caused. It also agreed to service improvements to prevent recurrence.

Suffolk County Council (25 020 425)

Statement Closed after initial enquiries Transition from childrens services 24-Jun-2026

Summary: We will not investigate this complaint about the Council’s failure to progress a Care Act assessment. This is because any injustice is not significant enough.

East Sussex County Council (25 021 238)

Statement Closed after initial enquiries Transition from childrens services 09-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision not to accept Ms X’s son into its service for adults with severe learning disabilities. This is because there is not enough evidence of fault.

Cambridgeshire County Council (25 003 558)

Statement Not upheld Transition from childrens services 15-Apr-2026

Summary: There is no evidence of fault by the Council that has caused significant injustice.

Surrey County Council (25 004 026)

Statement Upheld Transition from childrens services 26-Mar-2026

Summary: Mrs Y complains about the Council’s actions in relation to a mental capacity assessment for her adult son, Mr Z. She also complains about the actions of the social workers and delay in reassessing Mr Z’s needs. We find no fault in the way the Council arranged or completed the assessment. The Council partially upheld the complaint about the tone of a social worker’s email and upheld the complaint about delays in responding to Mrs Y’s request for a review of Mr Z’s support needs. The Council apologised, and we consider this to be a proportionate remedy for the injustice caused by that fault.

Birmingham City Council (24 016 538)

Statement Upheld Transition from childrens services 09-Feb-2026

Summary: Mr Y complains about the Council’s poor handling of his child’s transition from Children’s Services to Adult Social Care. Mr Y also complains about the Council’s handling of his complaint. The Council has now upheld all aspects of Mr Y’s complaint and there is no further fault for us to find. Our investigation has therefore focussed on the Council’s remedy. We find the remedy already provided to be proportionate and ask the Council to send evidence that the agreed outcomes have been completed.

Derbyshire County Council (25 011 263)

Statement Closed after initial enquiries Transition from childrens services 02-Feb-2026

Summary: We will not investigate Mr F’s complaint about direct payments during his son’s transition from children’s to adults’ services because there is nothing we could add to the Council’s response. The Council is about to respond to Mr F’s complaint about an audit. If he remains dissatisfied once he has completed the complaints process, Mr F can make a new complaint to us.

Surrey County Council (25 008 644)

Statement Closed after initial enquiries Transition from childrens services 22-Jan-2026

Summary: We will not investigate this complaint about failures in communication about adult social care support. The injustice is not enough to justify our involvement. We are satisfied with the actions the Council has already taken to apologise and offer to meet, and it is unlikely we would achieve anything further.

London Borough of Haringey (24 008 108)

Statement Upheld Transition from childrens services 22-Jan-2026

Summary: Ms Y complained about the Council’s support for her late son, Z, and the standard of support by the service provider the Council commissioned to deliver Z’s support. We have found fault causing injustice by the Council in failing to: properly monitor the service provider’s support for Z and take effective action to address this; and ensure there was an appropriate plan in place to respond to concerns about Z’s safety. We have also found fault with the service provider in the way it delivered Z’s support. The Council has agreed to remedy this injustice by apologising to Ms Y for the extreme distress caused, making a payment to recognise this distress, and a service improvement.