Transition from childrens services


Recent statements in this category are shown below:

  • London Borough of Croydon (23 002 824)

    Statement Upheld Transition from childrens services 19-Dec-2023

    Summary: Ms X complained the Council failed to put in place respite service for her child, Y, when they transitioned from children’s to adult social services. The Council was at fault. It failed to properly consider whether there was a need for a respite service for Ms X and Y. The Council has agreed to apologise to Ms X and pay her a symbolic amount of £250 for the distress and uncertainty the matter caused her. It will also review with staff the importance of following up the request for a respite service and offering carers an assessment of needs.

  • Nottinghamshire County Council (23 003 239)

    Statement Upheld Transition from childrens services 23-Nov-2023

    Summary: Mrs X complained about the Council’s actions when her child, D, who is disabled, moved from children’s to adult social care services. The Council gave Mrs X wrong information about direct payments, failed to keep her updated, and delayed its transition assessment for D which caused a gap in care and support. The Council agreed to apologise, pay a financial remedy to the family, and cover the cost of any financial loss caused to Mrs X by the wrong information it provided. It will also review relevant policies and procedures, and issue guidance to its staff.

  • Nottinghamshire County Council (23 011 332)

    Statement Upheld Transition from childrens services 23-Nov-2023

    Summary: Mrs X complained about the Council’s actions when her child, D, who is disabled, moved from children’s to adult social care services. The Council gave Mrs X wrong information about direct payments, failed to keep her updated, and delayed its transition assessment for D which caused a gap in care and support. The Council agreed to apologise, pay a financial remedy to the family, and cover the cost of any financial loss caused to Mrs X by the wrong information it provided. It will also review relevant policies and procedures, and issue guidance to its staff.

  • London Borough of Croydon (22 015 720)

    Statement Not upheld Transition from childrens services 17-Aug-2023

    Summary: Mrs D complains about the Council’s decision not to award her daughter a Disabled Persons Freedom Pass and its delay in dealing with her application. We found no fault.

  • Devon County Council (22 005 782)

    Statement Upheld Transition from childrens services 21-Jun-2023

    Summary: Mrs X complained on behalf of her son, Mr Y. She complained about the adequacy of the Council’s investigation of her complaints regarding the support provided to Mr Y when he became an adult. There was no fault in the way the Council considered the complaint through the statutory children’s complaint procedure. There was delay in the complaints process and the Council should apologise for the uncertainty this caused.

  • Devon County Council (22 008 327)

    Statement Upheld Transition from childrens services 29-May-2023

    Summary: Mrs B complained the Council failed to provide her son with an education placement and education, health and care provision for over three years. She also complained the Council failed to review her son’s education, health and care plan during this time. Mrs B said because of this her son’s mental health declined and he missed the opportunity to gain qualifications and develop independence skills. The Council was at fault for failing to review Mrs B’s son’s education, health, and care plan. It will make a payment to C to remedy the uncertainty caused by its fault.

  • London Borough of Southwark (22 011 943)

    Statement Upheld Transition from childrens services 10-Apr-2023

    Summary: There was no fault by the Council which caused delays in the process of arranging a supported living placement for a young person transitioning from child to adult care services. There was also no fault in how the Council carried out a mental capacity assessment of him. However, there was fault by the Council for failing to hold a best interests decision meeting, once it had decided the young person did not have capacity to decide where he should live. Given the time which has now passed, the Council has agreed to remedy the injustice this caused by carrying out a fresh assessment of the young person’s capacity, and then, if appropriate, holding a best interests decision meeting.

  • Royal Borough of Kingston upon Thames (22 003 510)

    Statement Upheld Transition from childrens services 13-Mar-2023

    Summary: Mr X complained on behalf of his former foster child Mr C. He said the Council had failed to carry out a proper assessment of Mr C under the Mental Capacity Act. He said it also failed to follow statutory guidelines when finalising Mr C’s Education, Health and Social Care Plan or consider the views of Mr C’s family. We find fault with the Council for failing to adhere to the statutory time limits when finalising Mr C’s Education, Health, and Care Plan. It failed to complete a Mental Capacity Assessment with Mr C about his education placement after September 2021. We also find fault with the Council for failing to respond to Mr X’s complaint within its prescribed time limits. The Council has agreed to remedy the injustice caused.

  • Nottinghamshire County Council (22 005 749)

    Statement Not upheld Transition from childrens services 14-Dec-2022

    Summary: There is no fault by the Council in relation to its planning for the complainant’s son’s transition from children’s to adult social care. Whilst only limited services have been provided since the complainant’s son became 18, there is no fault by the Council as it offered suitable provision that the complainant would not accept until recently.

  • Cambridgeshire County Council (21 017 132)

    Statement Upheld Transition from childrens services 14-Dec-2022

    Summary: Mr B complains on behalf of his adult son, Mr F, about the way the Council managed his transition to adult social care and that it failed to provide him with care and support from July to September 2021. We have found fault which has caused injustice to Mr B. The Council has agreed to apologise and make a payment to acknowledge the distress caused.

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