Recent statements in this category are shown below:
Statement Upheld Transition from childrens services 05-Feb-2019
Summary: Ms Z complains on behalf of Mr X the Council failed to transition him from children's services to adult social care in accordance with the law and guidance published by the government. The Ombudsman finds there was fault in how the Council handled Mr X's transition. This caused Mr X and those caring for him understandable uncertainty. The Council has accepted our recommendation to apologise, pay a financial remedy to Mr X and take measures to prevent it happening again.
Statement Upheld Transition from childrens services 17-Jan-2019
Summary: Miss X complains the Council failed to meet her disabled adult son, Mr Y's care needs for more than two years after he reached age 18, causing her to have to care for him full-time and restricting her ability to work. The Council has agreed to pay Miss X a sum of over £40,000 in recognition of the injustice caused.
Statement Upheld Transition from childrens services 14-Nov-2018
Summary: The complainant says that the Council has delayed in making appropriate arrangements for the transition of her disabled child to adult services. This has caused avoidable distress because there has been no overnight respite care for the past 16 months. The Ombudsman finds fault causing injustice and has recommended a way to resolve the complaint.
Statement Upheld Transition from childrens services 05-Oct-2018
Summary: There was no fault in the Council's exploration of options for respite care arrangements, although there was minor fault in arranging the handover of care to an agency. There was also fault in its failure to respond to the complainant at a crucial time, which caused her distress. The Council has agreed to apologise for this and issue guidance to its staff.
Statement Upheld Transition from childrens services 20-Aug-2018
Summary: There was unreasonable delay by the Council in completing an adult care assessment for the complainant's son during his transition to adult care and support. The Council agreed to a financial remedy to reflect the injustice caused to the complainant.
Statement Upheld Transition from childrens services 19-Jul-2018
Summary: Ms T complains about the way the Council handled her son, C's, transition from children to adult services. The Council was at fault because it delayed in providing C's support plan to the care provider but this did not cause him a significant injustice. There was also fault in that C's support worker failed to tell him about an appointment in respect of his claim for personal independence payment which caused him distress and inconvenience because he did not receive payments for several weeks. The remainder of Ms T's complaints are not upheld.
Statement Upheld Transition from childrens services 01-Jun-2018
Summary: The Council was at fault in how it managed C's transition from children's to adult services. Although the Ombudsman has not found fault in the single accommodation choice offered, and there was no gap in provision, there were delays and changes to plans which will have added to C's uncertainty and distress. The Council has agreed to apologise to Dr B for how it managed the transition, and to make a payment of £500 to recognise C's injustice.
Statement Upheld Transition from childrens services 24-May-2018
Summary: Mrs B complains about the actions of the Council associated with her solicitor's requests for information required for an application to the Court of Protection. She also complains about failures in its communications and in complaint handling. The Ombudsman finds there was fault by the Council, causing injustice for which a remedy is recommended.
Statement Not upheld Transition from childrens services 22-May-2018
Summary: Mr and Mrs B complain about delays to their daughter's transition from children's to adult services, the level of direct payments the Council assessed her as needing, and the suitability of a new day centre. The transition took longer than planned, but this delay did not cause C an injustice, because she continued to receive her existing support. The Council was not at fault in its needs assessment, or for the day centre it has made available.
Statement Upheld Transition from childrens services 09-May-2018
Summary: There was no fault in the way the Council investigated Mr X's complaints about its actions towards him as a care leaver. There is some evidence of fault which caused him injustice in the upheld complaint that he was homeless for a very short time. The Council offers a small payment in acknowledgement of the distress caused.